You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Global Merchant Network Services (GMNS) maintains relationships with millions of merchant businesses, in more than 25 countries, and delivers over $200B in spend. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. The mission of the Global Strategy & Capabilities (GS&C) team within GMNS is to become essential to merchants and partners globally by delivering an easy, frictionless, value-added experience that enables them to meet their goals and serve their customers. GS&C consists of a diverse set of teams that support all aspects of the GMNS business.
The Director, Strategy & Planning, will directly support the Senior Vice President, Global Strategy & Capabilities towards achieving both the high growth aspirations and the day-to-day operations of the GS&C organization. This role will sit on the GS&C Leadership Team and act as the chief of staff supporting strategic planning, executive communications, processes, and organizational needs.
How will you make an impact in this role?
- Provide strategic and analytical support for business planning initiatives such as annual Strategy Plan, Financial Plan, SQP/Investment Plan, and Business Unit Reviews.
- Support strategy presentations and progress reviews with senior leaders within the company, external business partners, and merchants.
- Lead GS&C-wide process for key activities such as annual goal setting, development planning and reviews, talent assessment, annual performance reviews (PMP), financial budgeting, and organization reviews.
- Collaborate with key business partners across Finance, Pricing, Marketing, Colleague Experience Group, Corporate Affairs & Communications, Real Estate, and other teams on key initiatives.
- Play an integral role in colleague engagement and driving organizational change.
- Lead the office for domestic and international market visits/reviews, GS&C-wide events, and Leadership/Management Team meetings.
- Coordinate with the GMNS Executive Office and the GS&C Leadership Team on business deliverables and strategic initiatives.
Minimum Qualifications
- Bachelor's Degree required; MBA preferred.
- 5+ years' payments and network experience.
- Management consulting experience preferred.
- Strong business acumen and independent decision-making ability with a keen focus on delivering results.
- Intellectual curiosity and ability to learn quickly.
- Strategic thinker with the ability to develop holistic strategy and the key initiatives needed to support.
- Demonstrated attention to detail and ability to prioritize deliverables and manage expectations.
- Distinguished executive presence and professionalism and confidence interacting with senior leaders.
- Superior communications skills both written and verbal. Able to storyboard presentations and structure compelling narratives. Strong PowerPoint skills. Clear, persuasive writing skills are a must.
- Exceptional relationship building and listening skills; ability to relate to a wide range of people and build rapport quickly.
- Flexible, adaptable, and able to work under pressure or in ambiguous environments.
- Strong ability to work cross-functionally and influence without direct authority to drive critical initiatives.
- Comfort navigating ambiguity and building structure and processes with limited oversight.
- Strong will to win and a positive attitude.
- Mature, trustworthy, and able to maintain strict confidentiality.
Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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