Department: Front End Job Status: Part Time / Full Time
FLSA Status: Non-Exempt Reports To: Front End Manager
Flexible Schedule
Receive and disburse money in establishments other than financial institutions. May use electronic scanners, cash registers, or related equipment. May process credit or debit card transactions and validate checks.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Answer customers' questions, and provide information on procedures or policies.
- Process merchandise returns and exchanges.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Maintain the front end of the store by cleaning registers, windows, floors, sidewalks and parking lot to provide a welcoming environment to the customers.
- Stock shelves, and mark prices on shelves and items. Maintain shelf conditions.
- Request information or assistance using paging systems.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
- Assist with duties in other areas of the store, such as bagging and carrying out customers' items.
- Sort and wrap currency and coins.
- Compute and record totals of transactions.
- Weigh items sold by weight to determine prices.
- Greet customers entering establishment.
- Other duties as assigned.
Competency Statement(s)
- Working Under Pressure - Ability to complete assigned tasks under stressful situations.
- Tactful - Ability to show consideration for and maintain good relations with others.
- Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
- Reliability - The trait of being dependable and trustworthy.
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
- Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
- Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
Education: None
Experience: Retail experience highly desirable.
Computer Skills: Cash register experience strongly preferred. Computer and produce scanner experience preferred.
Physical Demands
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
Reach Above Shoulder Climb
Other Physical Requirements
WORK ENVIRONMENT
Grocery store environment.
Employee Signature: Date:
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.