Job title: Healthcare Assistant - Audiology
Salary: £22,000 - £23,000
Hours: 36 hours per week
Location: Southampton
Introduction:
InHealth is an accredited provider of hearing services, alongside specialist balance and wax removal services, across the UK. Our GP direct referral, patient centred, community audiology services are delivered from community hospital locations, facilitating timely diagnosis for patients with hearing and balance problems as well as access to a range of on-going support and aftercare.
What you will do:
As Healthcare Assistant you will ensure the smooth running of the work day by greeting patients for their procedure, using a patient management system to provide both clinical and clerical support to practitioners, enabling effective and efficient patient care to be delivered. Maintain a safe clinical environment in line with the Company’s Health and Safety and Infection Control.
What you are responsible for:
- Welcoming patients to the unit in a professional manner and acting as patient advocate at all times to ensure both privacy and dignity
- Clarifying patient’s identification
- Dealing with patients and the problems with their hearing aids and listening skills.
- Advising patients of relevant examination details as and when required with the support of the practitioner
- Managing clinical risk within own designated working area
- Ensuring the smooth flow of clinical and administrative work in a clinical day
- Completing audiology work in full and any other additional tasks
- Adhering to the requirements of the Data Protection Act (1984) ensuring confidentiality of information regarding staff and patients is always maintained
- Cleaning, monitoring and tidying equipment as directed and report any problems or malfunctions to senior member of staff
- Maintaining a clean and safe working environment
- Understanding all responsibilities and adhering to all statutory requirements for Health & Safety, COSHH, PPE, fire safety, complaints, accident reporting and magnetic field & radiation safety
- Demonstrating safe, effective practice in line with InHealth policies and procedures
We are looking for someone who:
- Is experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively
- Has excellent verbal and written communication skills
- Has good listening skills with an ability to present information in a logical manner
- Understands the importance of patient confidentiality and be aware of data protection
- Has positive attitude with a helpful and proactive approach to customer service
- Is professional, empathetic and courteous approach and cares about people, conducting themselves professionally with both patients and colleagues
- Is a team player who is supportive, reliable and trustworthy
- Thrives on and remains calm and focused in challenging situations
- Is an effective communicator and good problem-solving skills.
You should apply if you have the below experience:
- Working within a customer or patient focused environment
- Good use of basic computers skills and using software
- Dealing with conflict situations in a calm and efficient manner
- Using effective communication skills with customers and the public
- Working with multi-skilled colleagues as part of a multi-disciplinary team
- Data protection and confidentiality laws
What can InHealth offer you?
We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!
In addition to this, we also offer:
- 27 days annual leave (plus bank holidays)
- Generous company contribution pension scheme
- Private medical insurance options
- Life assurance
- Hybrid and flexible working opportunities
- Fantastic learning and development opportunities
- 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
- Enhanced parental leave
- Monthly award programme and online peer-to-peer recognition
- Long service recognition, with vouchers and additional annual leave
- Refer a friend bonus
- Discounts on InHealth’s healthcare services
- Smart tech, Cycle to Work and thousands of discounts and cashback options
- Paid-for professional memberships and more!
Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.
About us:
InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 4 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.