Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Data Center Technical Support-Advisor I
What does a great Data Center Technical Support Advisor do at Fiserv?
In this role, you will be responsible for supporting the day-to-day operation of data centers, including installing, upgrading and maintenance of hardware and equipment at assigned site as well as decommissioning both individual devices and site decommissioning support where needed. Collect and provide on-site information to support the design and performance of the data center; respond to and assist in resolving complex equipment issues. Provide direction and oversight to junior members of all teams regarding infrastructure placement. Support remote site installs, decommissions, and assist in facilitating necessary work.
What you will do:
- Support and implementation of data centers including installing, upgrading, cabling and maintenance of hardware and equipment at assigned data centers.
- Partner with off-site staff (e.g., Engineers, IT department staff, etc.) to collect and provide on-site information to address data center floor space, equipment installation, upgrading, cabling or technical maintenance, and to resolve issues at the site.
- In-depth knowledge of all things related to data centers. Must be familiar with partnering with Facilities staff to assist in planning for and provision appropriate IT power requirements and requests in the assigned data centers.
- Monitor and respond to both basic and complex equipment issues with a sense of urgency, escalating appropriate for those issues outside of employee's control.
- Respond to scheduled and unscheduled outages in a timely manner ensuring adherence to departmental procedures and standards appropriately escalating any issue outside employee control.
- Project Support - Participate in the activities associated with a variety of departmental projects ensuring established timelines are met. Assist in preparing reports, material and documentation as needed.
- Customer Service - Establish and maintain a professional relationship with internal/external customers, team members and department contacts.
- Cooperate with internal and external team members to meet goals or complete tasks.
- Provide quality customer service that exceeds customer expectations and improves level of data center service being provided - Treat all internal/external customers, team members and department contacts with dignity/respect - Escalate to DCO Manager any situation outside the employee's control that could adversely impact the data center services being provided.
- Extensive travel is necessary (75%) for this role as the individual will be assigned to remote site detail for FOS and FTS data center support.
What you will need to have:
- High school diploma or GED required.
- Associate degree - Bachelor’s degree in computer science or equivalent on the job experience. Management information systems.
- Minimum 7-10 years Data Center or Telco/IDC Environment required.
- Minimum 3 years operational knowledge of DCIM Tool.
- Experience to include ticket facilitating/assignment, primary knowledge “go to” for data center install instructions/clarification.
- Solid knowledge of MS Word, Excel and Visio required.
What would be great to have:
- Solid knowledge of infrastructure cable management design to include cable tray install, trunking cable install and fiber cable certification testing.
- Ability to lift 50 pounds.
- Ability to respond to incidents on a 24 x 7 on-call basis.
- Ability to communicate effectively (both verbal and written) with leadership.
This role is not eligible to be performed in Colorado, California, New York or Washington.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.