GENERAL SUMMARY:
Under the direction of the site designate leader, perform functions relating to business and office maintenance activities including but not limited to, patient appointments, registration, billing functions, cash collection, and phone communication. Follows the guidelines according to established policies and procedures. Must demonstrate and provide good customers skills. Follows Corewell philosophy of Patient and Family Centered Care at all times.
ESSENTIAL DUTIES:
- Good interpersonal and communication skills. Answers telephone and directs calls to appropriate area/personnel. Utilizes effective communicative skills. in incorporated specific age, culture, and developmental needs.
- Access computer or appointment stored information necessary to perform patient exam. Initializes required paperwork associated with each procedure, including patient verification and confirmation of physician’s orders. Generates exam request. Relays information to patients and family members according to and following HIPAA Regulations.
- Schedules appointments, consults with physician’s/physician offices as needed. Managing film purging and transfer.
- Answer phones, provide assistance and direct calls in a courteous and efficient manner.
- Strong communication skills and ability to prioritize work. Must be a team player. Must be able to manage concerns and situations of immediate importance. Provide adequate and prompt information to all customers. Enforce patient privacy and confidentiality.
- Monitors inventories related to the job and orders accordingly.
- Provide adequate and prompt information to all customers.
- Demonstrates competence in computer applications.
- Maintains employee medical record correspondence per protocol in the proper record format.
- Pulls and files medical records. Interfiles all correspondence and ancillary test results.
- Operates standard office equipment such as Microsoft office systems, calculators, photocopiers, dictation equipment, and fax machines.
This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.
STANDARD REQUIREMENTS:
- Supports the Mission, Value and Vision of Corewell Health. Demonstrates personal commitment through active involvement in the performance improvement process.
- Supports the Patient and Family-Centered Care (PFCC) model:
- Treats individuals with dignity and respect
- Shares complete and unbiased information with patients and their families
- Encourages and supports patient and family participation in their care
- Partners and collaborates with patients, families, and team members to ensure an excellent and positive patient experience.
- Supports and contributes towards the Corewell culture:
- Brings best self to work each day
- Is highly engaged
- Reflects a team-oriented approach
- Strives for excellence
- Treats patients, families, and co-workers with compassionate, extraordinary care every day
- Supports and contributes towards the Corewell Just Culture Environment:
- Encourage employees to report safety and quality concerns and encourage their participation in redesigning systems and processes to minimize the risks of errors from happening.
- Just Culture is about creating an environment where employees are encouraged to do the right thing, including reporting safety and quality concerns, so that we do not compromise our values in pursuit of our mission.
- Exhibits excellent customer service skills and behaviors toward internal and external customers and co-workers. Promotes positive public relations with patients/residents, family members, guests, and others.
- Supports and adheres to all Corewell Health’s customer service, service excellence, and performance standards. Supports and participates with all required compliance standards that may be department specific and/or identified by the organizations including in-service training, acceptable attendance, uniform and dress code.
- Adheres to HIPAA requirements and maintains confidentiality of all data, including patient/resident, employee and operations information.
- Supports and participates in a collaborative team-oriented environment – cooperates and works together with all co-workers, plans and completes job duties, uses appropriate communications in sensitive and emotional situations and follows up as appropriate regarding reported complaints, problems and concerns.
- Supports, cooperates with, and demonstrates safe work practices and attitudes, follows safety rules – including universal precautions - reports and prevents/corrects unsafe conditions and behaviors, and participates in organizational and departmental safety programs.
- Completes all required compliance standards that may be department specific and/or identified by the organization.
- Maintains current licensure, registration and/or certification, as applicable, at all times.
STANDARD QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Education / Training:
- High School Diploma or equivalent.
Work Experience:
- 1-year experience in a clinical office setting preferred.
Certification, Licensure, Registration:
Other Qualifications:
- Strong communication skills, multi-task oriented, sensitivity to others.
- Ability to prioritize, self-motivated and ability to handle stressful situations.
- Able to accurately manage a great number of detail in a fast paced environment while providing excellent customer service according to Corewell standards.
- Basic computer skills
Primary Location
SITE - Royal Oak Hospital - 3601 W 13 Mile Road - Royal Oak
Department Name
Women's Urology Center - Royal Oak Split Bill
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
M - 7:00am - 3:30pm, T-Th - 7:00am - 4:00pm, Friday 7:00am - 2:00pm
Days Worked
Monday - Friday
Weekend Frequency
N/A
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Corewell Health is committed to providing a safe environment for our team members, patients, visitors and community. That is why we require a drug-free workplace and various vaccinations as a requirement for employment.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
If you are a qualified individual with a disability, you may request assistance in completing the application process by calling 616.486.7447. We are committed to granting reasonable accommodations in accordance with applicable laws.