Job Description
Culinary Services Division (CSD), a division of Auxiliary Services, provides meals and specialty beverages for over 18,000 customers daily and is an integral part of campus life and the overall college experience. CSD proudly provides Montana State University students with not only a repertoire of various cuisines, cooking styles, and flavors, but a comfortable atmosphere to meet friends, study, and simply relax. The division is comprised of 2 residential dining halls, a commissary kitchen, 3 coffee shops and the Union Market retail operation, Brick Breeden Fieldhouse and Bobcat Stadium Concessions, Fork in the Road food truck, MSU Catering, Indulge In-House Bakery, and the Farm to Campus Program.
Duties and Responsibilities
As directed by the management team, this active floor supervisor assists with running MSU’s 3 high volume retail coffee shops SRO, Brewed Awakening, and Norm’s. Focus is on providing excellent service and drinks/products, and a welcoming atmosphere for customers.
Supervises approximately 40 student and temporary staff (hiring, training, scheduling, evaluating etc) and ensures staffing levels are appropriate and duties are being completed for each shift.
Actively prepares specialty drink products (espresso, lattes, mochas, etc).
Ensures excellent customer service.
Controls labor and product costs.
Monitors all equipment to ensure full operating capacity inclusive of the Micros point of sales system.
Performs a variety of cashier and cash handling duties.
Orders, stocks and inventories products and supplies.
Maintains quality control.
Interacts with the Health Inspector to ensure all sanitation guidelines are being followed.
Actively participates as a member of the team while performing other duties in support of the department’s mission.
Required Qualifications – Experience, Education, Knowledge & Skills
Progressively responsible experience working as a barista or an equivalent combination of relevant education and experience.
Experience leading, directing, and/or training staff.
Experience with cash handling and/or point of sales machines.
Experience providing excellent customer service.
Preferred Qualifications – Experience, Education, Knowledge & Skills
Experience with high volume beverage production.
Experience with inventory control.
Experience with recipe testing and development.
The Successful Candidate Will
Work effectively and efficiently in close cooperation with CS staff in a team-oriented environment.
Exhibit creativity in the culinary arts and exercise critically good judgment concerning taste, palatability and aesthetics of food quality.
Strong commitment to customer service.
Exhibit strong communication and interpersonal skills with the ability to motivate employees to perform at and sustain a high level of quality.
Highly motivated and work with minimal supervision.
Consistently exercise initiative and good judgment.
Maintain compliance of policy and procedure.
Prioritize and organize workload in order to complete tasks in a timely manner.
Quickly adapt to changing priorities.
Be knowledgeable about State and Federal health and food safety guidelines.
Follow Food Safety Management Principles.
Represent the department and the University to others in a professional and courteous manner.
Position Special Requirements/Additional Information
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.
Shift is typically: Monday through Friday, 6am – 2:30pm. May change dependent on business needs.
Will work evenings, weekends, long hours, consecutive days during busy periods, and occasional holidays as the school and event schedule demands.
May occasionally work outside and in inclement weather assisting with special events.
Possess an 4-hour sanitation certification or have the ability to become certified.
This is a permanent position with the University. If you are a student of MSU and seek a student worker position, please go to: http://www.montana.edu/comeworkwithus/.
Everyone is welcome to apply/interview for this position but the Culinary Services Department lacks the necessary funding to provide sponsorship at this time.
Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
Normal coffee shop, kitchen, cooler/freezer, dock environments.
Stationary position and/or moving about for long periods of time.
Moving product up and down stairs.
Frequently moving containers/product weighing up to 50 lbs and occasionally up to 100 lbs.
Move about while stocking product.
Gripping handles on small kitchen utensils and other equipment.
Performing repetitive motions such as, but not limited to, chopping, stirring and serving.
Exposure to cleaning chemicals on a daily basis.
This position has supervisory duties? Yes
Posting Detail Information
Number of Vacancies 1
Desired Start Date Upon completion of a successful search.
Position End Date (if temporary)
Open Date
Close Date
Applications will be:
Applications will be accepted and screened for the duration of this pool.
Special Instructions
Please address the qualifications in your cover letter and resume.
Questions? Contact Search Support at auxjobs@montana.edu or 406-994-6468.
Diversity Statement
Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.
In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.
MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: https://www.montana.edu/hr/recruitment/dualcareer.html
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