Job Introduction
DACBeachcroft has an exciting opportunity for an IT Applications Analyst to join our IT team on a full-time, permanent basis.
Reporting into the IT Applications Team Leader, the IT Applications Analyst is responsible for providing day to day BAU support to end users, monitoring and administering internal IT systems, eg Electronic Working system/Snow Licencing system and maintaining content on the Intranet/SharePoint system and working closely with internal IT teams and 3rd party suppliers to diagnose and resolve technical complex issues for internal clients and customers, on all supported applications, whist delivering a high level of service to the business.
We are a Disability Confident employer and guarantee to interview anyone with a disability, long term health condition or neurodiversity whose application meets the essential criteria for the role. If this applies to you and you feel you meet the minimum criteria for this vacancy as set out in this advert then please contact recruitment@dacbeachcroft.com in confidence, quoting the reference number for this vacancy in the subject box of your email, and a member of the Recruitment team will be in touch.
Main Responsibilities
- Provide technical support on a wide range of business critical applications.
- Prioritise user incidents\requests in order to ensure all are dealt with in an appropriate, timely and effective manner.
- Follow up on tickets that remain open, constantly updating the customer in line with company SLA's.
- Explain potentially complex technical concepts to non-technical users.
- Take full ownership of escalated incidents\requests, assessing ticket priorities and escalating if required, always be willing to find answers to all questions raised.
- All tickets must be completed, resolved and closed off in line with company procedures.
- Excellent communicator both written and verbal across all levels of the business.
- Establish working relationships with customers and 3rd party suppliers to assist in fault fixing.
- Understand problem management and the importance of work prioritisation to establish root cause fixes.
- Adhere to change control and follow company process and procedures in relation to any updates or fixes within any IT systems.
- Contribute to IT knowledge base to reduce ticket escalations and deliver incident resolution at initial call.
- Monitor/administer the electronic working system (IMIAA) ensuring documents reach the Case Management System.
- Work with the Application Manger to ensure DACB are licence compliant.
- Work on Intranet/SharePoint Demand Requests to fulfil business requests, to include updating content and creating new sites.
- Assist the Cyber Security Team by updating/removing software identified as containing vulnerabilities.
- Ability to work on multiple activities and see them through to completion.
- Maintain good working relationship with internal departments.
- Good inter-personal skills and the ability to work on own initiative, as well as a team player.
- Location visits when required to provide additional support to the business.
- Develop and maintain knowledge and skills, keeping up to date with new processes, procedures and developments.
- Handle confidential information in line with the firm's data security protocols.
The Ideal Candidate
Personal Qualities
- Strong customer service and support focus with a desire to deliver a high quality service
- Self-motivated and highly professional with ability to take on responsibility
- Ability to multi-task, work under pressure and to tight deadlines
- A desire to learn and improve skill and knowledge
- Good attention to detail
- Adaptable and flexible to business demands
- Positive can-do attitude
- Team player
Experience
- Excellent organisational, interpersonal and communications skills
- Extensive problem solving and debugging skills
- Experience in Enterprise level systems support
- Experience with Microsoft Office - Word, PowerPoint, Excel
Qualifications
- Degree in computer related discipline.
- Microsoft Certified Developer Professional Qualifications.
- ITIL Foundation certified.
About The Company
We are a leading international legal business with over 2,500 colleagues and a diverse range of capabilities. We have 11 offices in the UK as well as offices in Dublin, Madrid, Paris, Singapore, Chile, Colombia, Mexico and Miami. We also have associations/alliances with firms in Malaysia, Brazil, Peru, Argentina, Central America, the USA, Australia and Germany.
We are a broad-based commercial firm with a strong heritage in insurance, health and real estate. This is complemented by a fast-growing Business Advisory capability. We represent a wide range of clients, ranging from household names to government departments and NHS bodies. We act for all of the UK’s top-ten insurers, we are market leaders in the provision of strategic, commercial and regulatory advice to providers and commissioners in the health sector, and in real estate we advise all of the UK’s top-12 housebuilders.
We have an impressive legal pedigree, with 142 Chambers UK 2021 practice area and individual lawyer rankings. In Legal 500 UK 2021, the firm received a top tier ranking for 37 of its practice areas, and 58 DACB lawyers were singled out in the ‘Leading Individual' rankings.
Our successes have been recognised by the legal industry and the markets in which we operate. These accolades include two top prizes in the ‘Excellence in Business Development’ and ‘Excellence in Technology & Innovation’ categories of the 2020 Law Society Excellence Awards – the highest accolade for law firms in England & Wales. Our health sector team won the ‘Crisis Management Team of the Year’ award at the 2020 British Legal Awards for its support to the NHS at the onset of the COVID-19 pandemic, and our Cyber & Data Risk team received the ‘Business Development Innovation Award’ at the 2020 Legal Innovation Awards, as well as ‘Cyber Law Firm of the Year’ at the prestigious Insurance Insider Cyber Rankings Awards, for its market-leading suite of digital tools to help our clients prepare for and respond to cyber and data risk crises.
Our vision is to be leading business advisers, recognised for our insight and our outstanding commitment to clients, and for being the place where talented people want to work. For further details on our work and our culture, please visit www.dacbeachcroft.com.
Application Details
At DAC Beachcroft, we don’t just accept your differences we celebrate them. From bespoke solutions for our clients, to treating you like an individual. Our strength comes from your diverse ideas and bringing the whole you to work. So if you’re good at what you do, come as you are. We welcome direct applications and are happy to talk flexible working.
We also want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application. If this opportunity sounds of interest to you, please make an application and submit your CV. Your application will be dealt with in the strictest of confidence.
Note for Recruitment Agencies – the DAC Beachcroft recruitment team is responsible for managing all current vacancies through direct hiring and referrals wherever possible. We do work with recruitment agencies and where we require external support we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us. Speculative CVs sent by any agency to any DAC Beachcroft employee without a specific request by the recruitment team will not be accepted and with no introduction fee applicable. Our recruitment team can be contacted at recruitment@dacbeachcroft.com