Closing date: Sunday 6th August 2023
Working as part of a small team, you will help develop a world class EUC service for UKRI. Using modern principles and philosophies, your aim will be to help create a secure, agile and sustainable way of digital technology management, aligned to changing working patterns and user expectations.
- You will be developing the End User Computing (EUC) service as part of the Digital Workspace initiative and have some responsibility for operation of the environment in conjunction with service delivery partners.
- Maintain sustainable EUC cloud platforms, taking ideas from start to finish, using standard agile delivery methods.
- Collaborate closely with business stakeholders to understand their EUC requirements and find opportunities to improve user experience.
- Leverage a range of tools and technologies, utilising low-code/no-code, to build solutions that are both human-friendly and operationally efficient.
- Stay abreast with industry trends and emerging technologies related to device deployment and management.
- Close collaboration with other technical product areas, namely: Identity, Networks and Platform, who collectively deliver the Enabling technologies roadmap.
- Support the Security teams enforcing security policy adopting relevant process and tooling.
Demonstrable knowledge and skills in a range of IT areas with a focus on:
- Passionate and enthusiastic about modern endpoint management
- Great customer service skills and compassion for employees’ technical difficulties
- A wide breadth of technology experience with an active interest in keeping up-to-date with a range of vendors and their products.
- Proactive self-starter with the interest and drive to push themselves to develop innovative solutions.
- Be able to investigate and solve problems and document technical solutions.
- Have the ability to communicate ideas clearly to both technical and non-technical audiences.
- Open to ambiguity and able to operate effectively within a changing environment.
- In depth knowledge of EUC tooling with an understanding why we might use them.
- Understanding of light / zero touch delivery
- Knowledge of Microsoft Intune, JAMF, Windows and Mac OS.
- Confident working in a rapid development cycle, willing to try innovative approaches, test and adapt.
- Have experience configuring solutions on and endpoint management system.
- Experience using the Service Now ticket management platform.
- The ability to create, visualise and understand reports and use them to drive decision making.
- Understanding of endpoint security principles.
- Familiarity with ITIL framework
- Demonstrate a continual improvement mindset.
Benefits of working for UKRI
Generous pension scheme offering a valuable defined benefit, career average pension with the option of a defined contribution pension if preferred. For further details see: Benefits of the pension scheme - Civil Service Pension Scheme
30 days of annual leave plus bank holidays and privilege days
Flexible working arrangements
Development opportunities
A more comprehensive list of benefits can be found Here
About UK Research and Innovation (UKRI)
UKRI launched in April 2018, UKRI is a non-departmental public body sponsored by the Department for Business, Energy and Industrial Strategy (BEIS).
Our organisation brings together the seven disciplinary research councils, Research England, which is responsible for supporting research and knowledge exchange at higher education institutions in England, and the UK’s innovation agency, Innovate UK. Together we build an independent organisation with a strong voice and vision to ensure the UK maintains its world-leading position in research and innovation. More information can be found at www.ukri.org.
Choosing to come to work at UKRI means that you will have access to a whole host of benefits from a defined benefit pension scheme, excellent holiday entitlement, access to employee shopping/travel discounts and salary sacrifice cycle to work scheme. For more details, visit benefits of working for UKRI.
How we support EDI in the workforce
At UKRI, we believe that everyone has a right to be treated with dignity and respect, and to be provided with equal opportunities to thrive and succeed in an environment that enables them to do so. We also value diversity of thought and experience within inclusive groups, organisations and the wider community. For further information, please visit ‘How we support EDI in the workforce’.
Disability Confident Employer
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
How to apply
Online applications only preferred for this role. Please submit a CV and covering letter which clearly outlines how you fulfil the criteria specified along with your motivation for UKRI and the role. Ensure that the job reference number is included in the filename description of each document uploaded. Note that failure to address the above criteria or submit an application without a covering letter may result in the application not being considered. Assessment will only be based upon the content of your submitted covering letter and CV and not the ‘experience’ section of the application.
UKRI seeks to ensure it creates and maintains a system of openness, fairness and inclusion – a collaborative, trusted environment, which is attractive to and accessible to everyone who is interested in developing their career with us.