JOB DESCRIPTION
Culture is important to us and we are looking for intellectually curious, honest, passionate and hungry individuals who are motivated to use and expand their skills, while working on a new and exciting venture.
We are looking for a profoundly engaged experience designer to join us. In this role, you will be part of a multi-disciplinary team of designers, planners and researchers committed to designing products and services for our customers.
This role requires an extensive understanding of experience design for digital products and services with a focus on mobile. A balanced understanding of strategy, research, interaction and motion/visual design is a must.
Responsibilities include:
- Work collaboratively in a multi-disciplinary team of researchers, product designer, technologists and business experts to create new customer-focused products and services.
- Have a clear understanding of the business drivers behind the product goals
- Collaborate with design team members and other stakeholders to identify new opportunities and design that creates value for our customers
- Use customers insights and data to inform the user experience
- Creating and delivering high-quality design outcomes like concepts, user journeys, wireframes, UI flows and detailed UI design
- Creating interactive prototypes and participating in usability research to iterate and refine your designs
- Deliver design outcomes to stakeholders in a timely manner and efficient execution
- Proactively contribute to design systems and other design toolkits
- Working closely with leads to ensure deliverables are consistent with the design systems
- Manage the handover and support of your designs to engineering and product development teams
- Work closely with other disciplines to understand and provide feedback to design context and research
- Be involved in running usability studies on your work and collaborating on early UX research
- Providing accurate estimation of tasks and help with prioritisation
- Present design and communicate work to team members and stakeholders
Requirements
- 3-5 years of experience with UX and UI responsibilities across multiple devices and platforms in mobile & web customer-focused applications
- Strong portfolio demonstrating UX processes, such as process flows, sitemaps, wireframes, prototypes, user research, usability testing, and other deliverables
- Ability to synthesize complex, interdependent, and sometimes competing needs and data
- Effective communication of design solutions across roles & levels
- Awareness and practical understanding of current technologies, and their application and relevance to digital experiences
- Proven understanding of mobile application design and screen development
- Expert knowledge in the iOS and Android platforms is a plus
- Solid communication and interpersonal skills
- Ability to actively listen, hear and understand what is said and not said, and with nuanced comprehension of meaning and intent
- Ability to develop and sustain effective and cooperative working relationships with peers, managers and other internal or external stakeholders
- Flexibility / adaptability (ability to change direction based upon team and stakeholder consensus)
- Proficiency with modern design systems, prototyping software and design tools (we use Figma)
- Prototyping skills across a variety of mediums and needs: on paper, in Principle, and other digital methods
- Experience in the Atlassian suite of software (Jira & Confluence) is desirable
- Ability to thrive in a fast-paced, collaborative, team-oriented, cross-functional environment
- Bachelor’s degree in Design, HCI, or related field or equivalent professional experience
ABOUT USJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.