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JPMorgan Chase is on a mission to deliver a customer-obsessed experience by improving speed to market and providing first class client service to both our internal and external customers. Across the organization we are committed to transforming the way we work and how we deliver value against our business activities.

The Marketing Campaign Workflow and Content Management product team was created to focus on building an integrated tool set supporting CCB (Consumer Community Banking) Marketing in customer engagement media delivery, from ideation to execution. Our plans for future is to develop toward efficiency gains across our marketing offer and execution processes and technology stack.

• Build an End-to-End workflow solution that provides a best in class user experience, supporting CCB (Consumer Community Banking) Marketing teams, across all products and channels.
• Provide solutions that support a process from ideation to execution: campaign definition, intake engagement, build, execution, reporting and analytics.
• Enable process efficiencies, resource management, operational excellence, elimination of duplicity, data standardization, and expense reductions across platforms.

As a Product Analyst, you will work to effectively define, develop, integrate, and optimize our marketing operational tool infrastructure supporting all end-to-end marketing campaign strategies and programs.

Job responsibilities:

• Partner with key business stakeholders (e.g., Card, Home Lending, Auto, Consumer Banking, Brands) to identify business needs that strategically align to process automation/streamlining.
• Conduct research, application impact assessments, root cause analysis, and process mapping related to assigned initiatives.
• Collaborate with internal business groups and marketing partners to improve the user experience, reporting and distribution.
• Participate in business readiness discussions pre-requirements and/or sprint planning.
• Create robust epics and user stories through the use of current and target state mapping, gap assessments, wire-frames, mock-ups, and use cases.
• Analyze large quantities of data, apply a range of analytical tools, synthesize insights, and support the development of strategic solutions
• Collaborate with cross-functional partners to enhance the end-to-end value chain. Contribute to the growth of the capability through continuous delivery, enhancement and service innovation. Be a recognized culture carrier who leads with consistency, integrity, and humility.

Required qualifications, capabilities, and skills:

• Demonstrated experience and a comfort level working in a fast-paced environment, with excellent skills in multi-tasking and prioritization.
• Excellent interpersonal skills and is a partner who leads through good collaboration and has proficient, active listening skills.
• 3+ years of combined years of experience in space of data analysis, business analysis, system analysis, process design, consulting, and/or digital transformation capabilities. Experience in using process improvement and process re-engineering frameworks.
• Ability to effectively communicate (oral and written) and partner with key stakeholders
• Ability to thrive in a fast-paced, collaborative, and cross-functional environment.
• Intermediate knowledge of JIRA, Confluence and Sharepoint, Proficiency in MS Word, Excel, and PowerPoint is required, Visio a plus.
• Minimum BS/BA or equivalent level of education/experience required.

Preferred qualifications, capabilities and skills:

• Experience with Marketing Technology platforms including workflow tools (i.e Workfront/Optima), composition tools (i.e AEM - Adobe Experience Manager) and digital repositories
• 3+ years of marketing operations / marketing technology / digital marketing experience Track record in defining and delivering key results, measuring KPIs (Key Performance Indicators), and bringing clarity of execution to stakeholders. Financial and business acumen
• Experience with marketing channels including print, email, social media, ATM and branch
• Experience with delivering accurate results with speed and agility, Accustomed to working on multiple projects simultaneously

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans