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JPMorgan Chase is on a mission to deliver a customer-obsessed experience by improving speed to market and providing first class client service to both our internal and external customers. Across the organization we are committed to transforming the way we work and how we deliver value against our business plans for the future.

The Marketing Campaign Workflow and Content Management product team was created to focus on building an integrated tool set supporting CCB (Consumer Community Banking) Marketing in customer engagement media delivery, from ideation to execution. Our business plans for the future establish toward efficiency gains across our marketing offer and execution processes and technology stack.

Build an End-to-End workflow solution that provides a best-in-class user experience, supporting CCB (Consumer Community Banking) Marketing teams, across all products and channels. Provide solutions that support a process from ideation to execution: campaign definition, intake engagement, build, execution, reporting and analytics. Enable process efficiencies, resource management, operational controls, elimination of duplicity, data standardization, and expense reductions across platforms.

As a Product Delivery Lead, you will work to effectively define, develop, integrate, and optimize our marketing operational tool infrastructure supporting all end-to-end marketing campaign strategies and programs. You will lead the collaboration with cross-functional partners to enhance the end-to-end value chain, contributing to the growth of the capability through continuous delivery, enhancement, and service innovation.

Change Agent/Leadership: Ability to lead through ambiguous change and acts as a catalyst for new methodologies.

Organizational Savvy: Effectively manages relationships to navigate across the organization, understands connections, uses feedback to get things done.

Proactive Intellectual Thinker: Demonstrates intellectual curiosity to solve problems and offer solutions.

Manages Effectively Through Others: Ability to inspire others, bring others along fostering teamwork & followership to achieve a unified vision with creative talent.

Candid Challenger: Effectively pushes back and challenges the status quo to foster shared understanding.

Job responsibilities:

• Collaborate with internal business groups and marketing partners to improve the user experience, reporting and distribution that strategically align to process automation/streamlining.
• Conduct research, application impact assessments, root cause analysis, and process mapping related to assigned initiatives.
• Create requirements artifacts to support technology including but not limited to: figma wireframes, process maps, persona definition, use cases and feature maps
• Participate in business readiness discussions pre-requirements and/or sprint planning.
• Create robust epics and user stories through the use of current and future state mapping, gap assessments, wireframes, mock-ups, and use cases.
• Triage and escalate, when needed, impediments to tool adoption and issues within the tools.
• Develop good rapport and connection with our existing team; quickly becoming an advocate and begin to remove internal impediments, Be a recognized culture carrier who leads with consistency, integrity, and humility.

Required qualifications, capabilities and skills:

• Ability to thrive in a fast-paced, collaborative, and cross-functional environment. Excellent interpersonal skills and is a partner who leads through good collaboration and has excellent, active listening skills,
• Extensive experience presenting to the senior leadership, Excellent verbal, written and cross collaboration relationship management skills
• 7+ years of combined years of experience in, business analysis, process improvement and process re-engineering frameworks, system analysis, capabilities.
• Advanced knowledge of JIRA, Confluence and SharePoint, Previous exposure to Agile ceremonies and ability to adapt agile tools, Proficiency in MS Word, Excel, and PowerPoint is required, Visio a plus.
• Experience with Marketing Technology platforms including workflow tools (i.e. Workfront/Optima), composition tools (i.e. AEM-Adobe Experience Manager) and digital repositories
• Minimum BS/BA or equivalent level of education/experience required.
• Experience working with and influencing senior stakeholders

Preferred qualifications, capabilities and skills:

• 7+ years of marketing operations / marketing technology / digital marketing experience
• Ability to manage and create structure out of ambiguity and fully embrace change in a rapidly changing environment, Ability to identify and address program execution needs in a fast-paced ever-changing environment,
• Act as a culture carrier for product tooling while nurturing and developing a mindset of effectively challenging the status quo and helping the organization think differently
• Ability to create roadmaps and translating into a defined strategy and clear milestones with a relentless focus and attention to detail and driving accountability, Previous Product Owner experience preferred

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans