Job Description
Position: Phlebotomist
This role is based across two of the four practices within the North Bournemouth Primary Care Network, The Village Surgery and Banks and Bearwood Medical Centre.
Hours:
- Tuesday: 13:30 to 17:30 (Bearwood Surgery)
- Wednesday: 09:00 to 13:00 and 14:00 to 17:30 (Village Surgery)
- Thursday: 13:30 to 17:30 (Bearwood Surgery)
- Friday: 08:30 to 14:00 (Village Surgery)
Job Description:
Working under the direction of the on site lead nurse and as part of the Network multidisciplinary teams, the post-holder will be responsible for performing venepuncture, as requested by the clinical team, to the entitled patient population across 4 GP Practices (and branches). In addition, the post holder will be expected to support the nursing team on an as required basis.
Primary Responsibilities:
The following are the core responsibilities of the phlebotomist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Obtaining patient consent for the collection of a blood sample
b. Performing venepuncture in accordance with practice protocols
c. Maintaining accurate patient records on TPP Systemone
d. The correct labelling, packaging and storing of samples
e. Effective use of the specimen log, resolving any discrepancies
f. Ensuring samples are sent to the laboratory in a timely manner
g. Maintaining an effective liaison with the laboratory staff at Addenbrookes
h. Working collaboratively with the nursing team, seeking guidance when necessary for patient related matters.
i. Restocking of rooms at end of surgery.
Any other duties appropriate which may be requested.
Secondary Responsibilities:
In addition to the primary responsibilities, the nursing assistant may be requested to:
a. Participate in practice audit as directed by the aduit lead
b. Participate in local initiatives to enhance service delivery and patient care
c. Support and participate in shared learning within the practice
d. Complete opening and closing procedures in accordance with the duty rota
Generic Responsibilities:
All staff at the network practices have a duty to adhere to the following:
Equality, Diversity & Inclusion (ED&I)
A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.
Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.
Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that our patients and colleagues are treated with dignity and respect at all times.
Safety, Health, Environment and Fire (SHEF)
This practice(s) are committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. All employees have a duty to take reasonable care of health and safety at work for themsleves, their team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.
Confidentiality
This practice(s) are committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.
Quality & Continuous Improvement (CI)
To preserve and improve the quality of our output, all staff are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice(s) to look for opportunities to improve quality and share good practice.
This practice(s) continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
Induction Training
On arrival at the employing practice all personnel are to complete a practice induction programme; this is managed by the Lead Nurse.
Learning and Development
The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by their team leader, as well as participating in any practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.
Collaborative Working
All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.
Service Delivery
Staff at the Network Practices must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.
Security
The security of the Network Practices is the responsibility of all employees. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their team leader. Under no circumstances are staff to share keys and door lock codes to anyone externally and are to ensure that restricted areas remain effectively secured.
Professional Conduct
At the Network Practices staff are required to dress appropriately for their role. Members of the nursing team will be provided with a uniform whilst all other staff must dress in accordance with their role.
Leave
All employees are required to take leave to support their wellbeing and work/life balance.
Team Leaders and Managers are to ensure all of their staff are afforded the opportunity to take their leave each year, and should encourage staff to take all of their leave entitlement within the ‘holiday’ year ie. Jan - Dec.
Qualifications
- Relevant qualification in venepuncture
- Good standard of general education
Experience
- Experience of working in a primary care environment
- Experience of working with the general public
- Experience of working in a healthcare setting
Clinical Knowledge & Skills
- Venepuncture
- Ability to record accurate clinical notes
Skills
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Systmone user skills
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
- Personal Qualities
- Polite and confident
- Flexible and cooperative
- Motivated
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure / in stressful situations
- Effectively able to communicate and understand the needs of the patient
- Commitment to ongoing professional development
- Effectively utilises resources
- Punctual and committed to supporting the team effort
Other requirements
- Flexibility to work outside of core office hours if required
- Disclosure Barring Service (DBS) check
Job Type: Part-time
Part-time hours: 21 per week
Salary: £11.18 per hour
Schedule:
Experience:
- Phlebotomy: 1 year (preferred)
Work Location: In person
Application deadline: 24/07/2023
Reference ID: Phlebotomist
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