The goal of the City of Charlotte’s General Services Department is to guide agencies through innovative and efficient deployment of resources to meet their missions and fulfill the needs of the city in a rapidly evolving and complex environment. The Department will design and deliver expanded, shared services across departments and for the City of Charlotte to improve performance and save taxpayer money. General Services consists of capital project management, fleet services, procurement, environmental services, property management, real estate services, landscape management, and other support services.
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Administration
This position is in the Management Services Business Unit, and reports to the Chief Administrative Officer, with a dotted line report to the Department Director. The position is responsible for performing various administrative tasks for the department and its various divisions. The role is expected to engage with staff across all organizational levels and manage processes including scheduling, payroll, and coordination for employee training. This position is also the department’s public records liaison, working closely with the City Clerk’s office to fulfill requests for the public and supports departmentwide ADA efforts.
- Provide administrative support to the department’s executive team
- Manages calendars, schedules meetings, prepares travel requests
- Coordinates recruiting processes, including scheduling candidates and preparing materials for interviews
- Act as a designated departmental procurement card holder
- Purchase membership dues, license renewals and training registrations for staff
- Completes payroll services for the department once per month and as a backup
- Act as point of contact between other departments and organizations for purposes of scheduling and coordination
- Orders and maintains the office supply inventory for CMGC based GS employees
- Provides administrative support for Concur to the department’s executive team
- Gathers newly received public records requests and uploads them into the City of Charlotte’s public records request system
- Assists departments and individuals in the gathering of responsive public records materials; review, gather, draft and redacted records to be released
- Respond to inquiries regarding records management practices and public records requests.
- Generates reports of open public records requests and works with departments to ensure timely compliance with the fulfillment of these requests
- Coordinates the department’s employee reward program, maintaining an inventory of items and managing the nomination process
- Processes service awards for tenured staff members
- Maintain successful, professional working relationships with internal and external customers
- Oversee training allocations across multiple work groups
- Performs other duties as required
- Strong communication skills (both verbal and written)
- Excellent customer service, collaboration, conflict management, interpersonal communication, and process improvement skills
- Ability to establish and maintain effective working relationships with Department leadership and other city staff members
- Ability to maintain strict confidentiality and exercise discretion and sound decision making when handling sensitive documents and meetings
- Computer skills at the intermediate level proficiency using Microsoft Office Suite Products (Word, Excel, Access, Outlook)
- Competencies and skills leading to success include being proactive, a strong communicator, responsive, approachable and comfortable managing conflict
- Ability to perform effectively in a fast-paced/high-pressure environment
- High School diploma or equivalent with one-year relevant work experience; or an Associate’s degree; or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills and abilities to successfully perform the essential job duties
- 56,011- 70,014 Commensurate with experience
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Please note that all job offers are contingent upon an applicant successfully passing a new hire background check and drug screening. If an applicant does not pass the background screening, the offer will be rescinded.
The City of Charlotte is an Equal Opportunity Employer.
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
If you have technical issues submitting your application, click here.