Department
Residence Life
Scope of Job
Responsible for providing assistance to the Director in managing, coordinating and directing of department, campus housing, office management, facilities management, fiscal resources and control, resident educational services, and student conduct and behavior as well as managing assigned programs. This is a mandatory live on position.
Description of Duties
- Acts on behalf of the department lead in the absence of the Director.
- Oversee the training, performance and operation of campus housing activities and personnel.
- Resides on campus and is on call after working hours to respond to emergencies, student code of conduct violations, crisis, facility and equipment failures, and supports Resident Assistant and Housing Coordinator.
- Participates in Residence Life leadership teams’ on call duty rotation. Shares 24-hour emergency response coverage with the Director including weekdays, weekends, and holiday/vacation periods (includes requirement of carrying a mobile phone).
- Assists the Director with the development, implementation and monitoring of departmental goals, policies and procedures.
- Assists the Director to develop and deliver comprehensive and effective recruitment, retention, training, and performance management programs for Residence Life Resident Assistants, Office Assistants and Housing Coordinators in keeping with best practices, university and departmental goals and to ensure the compliance with local, state, federal and institutional policies.
- Develops and maintains a comprehensive Residence Life educational and student development program to include leadership, academic success and student development components designed to create a vibrant residential community.
- Develops and implements strategies and programs to create academically supportive environments that will lead to increased retention rates in campus housing and increased university graduation rates for students.
- Assists in overseeing residence life judicial process in collaboration with the Office of Student Rights and Responsibilities.
- Works proactively with students, family members and other constituents to quickly and effectively resolve issues including, but not limited to, student development, judicial affairs, housing, and student health and wellness.
- Utilizes StarRez Enterprise Resource Planning Software including Core Housing Management, Resident Information, Communication and Billing, Room Configuration, Assignments, Reporting, Online Applications, Room Assignments, Contracts, Room Condition Reports and Inventory, Conference and Events Registration. Has budget responsibilities that include preparation, managing, and monitoring a program budget and a Resident Housing Association account budget.
- May coordinate interactions with campus partners whose roles have an impact on the residential experience including Facilities Service, Food Services, Auxiliary Services, Financial Aid, Student Health, Counseling and Psychological Services, Student Rights and Responsibilities, Office of Student Involvement, Athletics, College Assistant Migrant Program, and High School Equivalence Program.
- Manages critical incidents and serves on Student Concern Intervention Team through Dean of Students Office and Student Rights and Responsibilities.
- In collaboration with the Director of Residential Life, coordinates evaluation and performance appraisal programs for all residential life staff.
- Assists the Director in developing and implementing long and short-term Building Maintenance Asset Reserve plans for renovations and refurbishment of existing and acquired facilities, furniture and inventory.
- Responsible for administering cyclical processes for Residence Life including but not limited to housing assignments, room selections, occupancy transition periods and student service eligibility.
- Manages summer conferencing and camps.
- Assists with ensuring compliance with all contracts and payment plans for residents and departments.
- Serves as active member of Professional Associations including the Association of Housing Officers International, Southwestern Association of Housing Officers and The Association of Student Conduct Professionals.
- Plays a key leadership role in regards to assisting with University wide events and serves on assigned institutional committees.
- Performs other duties and projects as assigned.
Supervision Received
General supervision from Director of Residence Life
Supervision Given
Supervises assigned staff.
Required Education
Bachelor’s degree in business administration, hotel management, guidance and counseling, student affairs administration, social sciences or related field.
Preferred Education
Master’s degree in student affairs, higher educational administration, counseling, business administration, or related field.
Licenses/Certifications
N/A
Required Experience
Three (3) years full-time experience in Residence Life, campus housing, student affairs, hotel management or a complex organization with one (1) year in a supervisory capacity.
Preferred Experience
Familiarity with living-learning centers, multicultural environments, and academic support and development programs.
Equipment
Standard office equipment.
Working Conditions
Needs to be able to successfully perform all required duties. Office Environment: some travel and weekend/evening work is required. UTRGV is a distributed institution, which requires presence at multiple locations throughout the Rio Grande Valley. Work is performed primarily in a general office environment across the Rio Grande Valley. Must be available to be on call and live on campus.
Other
- Ability to work under pressure, solve problems and negotiate.
- Ability to successfully collaborate with faculty, administrators within higher education (i.e. college deans, department chairs, and other administrators, etc.) and professional staff.
- Exceptional planning, organizational skills and conflict resolution are a must.
- Demonstrated skills in managing crisis situations.
- Strong administrative and problem-solving skills.
- Ability to lead, motivate, direct, and communicate with all levels of employees, both internal and external.
- The ability to communicate and relate effectively with diverse students, staff and faculty, and strong leadership administrative, supervisory and crisis management skills are essential.
- Must apply sound judgment and discretion of student complaints received.
Employment Category
Full-Time
Minimum Salary
Commensurate with Experience
Posted Salary
Commensurate with Experience
Position Available Date
07/13/2023
If Yes, Provide Grant Expiration Date