The Sr. AR Specialist will also be required to assist and guide non-senior specialists based on their expertise. This responsibility encompasses maximizing timely collection of all open/due invoices, expediting documentation (invoice copy, Proof of Delivery, etc.) as needed by customers, leveraging pending orders to obtain payment, reviewing and resolving all deduction residuals, including Chargebacks, and prompt escalation of all issues on assigned customer portfolio(s). This includes timely review of Collection Lists, Aging Reports and new deduction claims; obtaining supporting documentation when not on file, identification of deduction reason, and distribution of debits to external departments for review when applicable.
In addition, the Sr. AR Specialist is responsible for matching open deductions against open credit memos or unapplied cash and analyzing/reconciling any variances, ensuring timely and effective collection efforts are initiated when a customer deduction is deemed invalid and updating collection efforts in deduction management system in accordance with the department deduction review process.
In addition, the Sr. AR Specialist will be expected to collaborate with the Cash App/Customer Master team to resolve unidentified payments and /or master data issues, as well as meeting all month and quarter-end deadlines, including cash forecast information by customer. This position has internal contacts with Sales staff and external contact with customer accounts payable and receivables departments.
1. Provide timely review of Collection Lists, Aging Reports and Deduction Claim Reports to identify trends, and specific items to be addressed with customer related to past due invoices, and deduction claims. Thorough review of supporting documentation to identify deduction reasons and issues preventing payment. Anticipate issues, be proactive, and analyze root cause and solutions. Take necessary action to ensure that both collection and deduction issues are resolved timely. Escalating aged and problematic invoices and disputes when applicable.
2. Ensure thorough review and reconciliation of deduction variances deemed invalid and initiate collection efforts. Ensuring timely follow-up and effective tracking/updates in the claim management system in accordance with current deduction review process.
3. Perform account maintenance to identify any potential credit to debit correlations, and submit for offset when applicable. Direct debit memos to appropriate external departments to research validity and conduct periodic follow-ups for resolution status.
4. Timely response to customer, external departments, and management inquiries, ensuring effective and thorough communication.
5. Responsible for meeting month-end and quarter-end deadlines.
6. Follows Teva Safety, Health, and Environmental, policies and Procedures.
7. Responsible for the timely completion of all online compliance modules.
8. Other projects and duties as required/assigned.