Work, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.
Position: Data and Learning Specialist
Hiring Range: $61,357 - $72,184
Schedule: Monday through Friday, 9 am to 5 pm. Eligible for one regular remote work day per week.
In 2022, the Durham Community Safety Department (DCSD) launched four 911 crisis response programs—collectively known as HEART (Holistic Empathetic Assistance Response Teams)—to meet the needs of people in crisis with compassionate care and behavioral health expertise. In the first twelve months of operation, and having responded to over 6,000 calls, HEART continues to demonstrate that alternative 911 responses are safe and effective. The Data and Learning Specialist will join a department dedicated to enhancing community safety through approaches to prevention and intervention that do not necessarily require a law enforcement response. Interested applicants can visit our website, watch this clip from CNN’s Sanjay Gupta, listen to this segment on NPR (WUNC), or read this piece from The Assembly to learn more about our department.
Data sits at the core of DCSD’s work, and the Data and Learning Specialist will be charged with managing and advancing our data systems and analysis. In addition to managing our current systems, they will be encouraged to develop new and innovative analytical approaches to solving key operational challenges, more deeply understanding the people DCSD serves, and assessing how we might better serve our neighbors in need. They will also provide crucial administrative support on departmental budgeting, a critical component of program-building that requires detail-oriented thinking, quantitative skills, and a shared vision of the department’s priorities and future.
How will you know that you’re a good fit?
You are energized by working with others to create a world where all people feel safe and cared for in their community.- You enjoy navigating complex systems while applying practical steps and creative methodologies that bring people together to move work forward with tangible, evidence-based results.
- You are driven by empathy, active listening, and a desire to hold space for challenging and vulnerable conversations so that meaningful change can occur.
- You respect and appreciate the diversity of perspectives and expertise required to challenge and improve upon the status quo, shift power, and center equity in the program improvement process.
- You are unafraid of working through ambiguity, to experiment in the spirit of learning, and to shift gears when evidence demonstrates the need to pivot.
- You understand that real change doesn’t happen in a vacuum, or by the hands of the few. You believe in the lasting power of using data with community to better the world.
The Data and Learning Specialist will receive general direction and supervision from the Assistant Director. This person will not carry out supervisory tasks.