Description:
Jewish Family & Career Services of Atlanta (JF&CS) offers best-in-class, person-centered programs and resources to transform lives. Building on our 125-year history, we are here to help individuals and families of all faiths live to their full potential. Guided by Jewish values, we are a welcoming community, and our experienced professionals bring integrity and compassion to their work in the fields of aging and older adults, career counseling, dentistry, mental health, intellectual and developmental disabilities, and need-based support services. We serve thousands of individuals annually regardless of age, race, religion, national origin or ability to pay.
Working at JF&CS:
At JF&CS, we hold these values close to our hearts: Commitment and integrity, compassion and respect, innovation and collaboration, professionalism and responsiveness to diverse needs. Guided by Jewish values and voted a Top Workplace for 2022 by the Atlanta Journal-Constitution, we are a welcoming community of professionals passionate about making a difference in the community. For testimonials from staff on what it’s like being part of the JF&CS family, you can visit our Careers page.
Benefits:
- 20 days Paid Time Off per year
- Paid Holidays
- Health, Vision, Dental Insurance
- 401(k) savings plan with employer matching
- Paid Parental Leave
JF&CS is now seeking a full-time IT Support Technician.
Purpose:
As an IT Support Technician, you will assist the Sr. Manager of IT, providing crucial technical support for IT systems within our organization. Your responsibilities include diagnosing, repairing, and maintaining various hardware and software components both on-premises and hosted in the cloud, while offering hands-on assistance for any IT-related issues. You will routinely interact both remotely and in-person with all departments and levels, while meeting their technical support needs by providing best practice technical solutions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Maintain systems through routine upgrades and updates
- Monitor networking equipment and servers
- Assist with the design, implementation, and ongoing support of hosted platforms/SaaS, including electronic health records and CRM
- Monitor and support systems performance, network availability, and endpoint security
- Provide helpdesk support for end user systems
- Provide technical support either in person, via phone, remote access tools, or site visits as needed
- Assist IT team in responding to all IT support requests addressing hardware maintenance, including multi-layer networking (IPv4), etc.
- Set up user and system configuration profiles
- Assist with IT Onboarding and new user orientation
- Document new and existing IT processes to be accessed by end users and IT department
- Assist with maintenance of on-premises servers, LAN/WAN infrastructure, including, but not limited to VOIP and mobile/wireless connectivity
- Assist with new device setups and configuration as needed (PC and Mac/iOS)
- -Autopilot/Intune/MDM administration, AzureAD/Active Directory, use of Company Portal
- Computer and technical A/V equipment moves, replacements, hardware updates
- Software training/assistance, including new user orientation/onboarding
- -MS 365 Suite (Outlook, Word, Excel, PowerPoint, Teams, SharePoint/OneDrive)
- -Adobe Acrobat, e-Fax, and digital document management
- -Cloud/hosted email signatures
- On-site and remote support/troubleshooting
- -Assist users via in-person and remote support tools
- -Utilize and contribute to shared Project Management tools for accurate prioritization and updates of requests and tasks
- -Assist in administering VOIP system hardware and profile setups
- -Assist Facilities with technical needs including surveillance systems and low voltage wiring
- Assist with Copiers/Printers/Scanners including training new hires
- Support and maintain videoconferencing technology and shared-use systems
- Support/assist Sr. IT Manager with cloud migration roadmap and existing infrastructure cleanup
- -Conversion of on-premises resources to hosted/cloud-based resources (VOIP, AD to Azure, O365/EAC)
- Assist IT vendor/MSP with documenting and maintaining equipment inventory and device lifecycle
- -Order replacement parts for systems, track and document IT upgrades and device lifecycle using asset tracking tools
- -Document changes made to IT infrastructure and network, workflow/process documentation for administrative continuity and future training
- -Work with manufacturer and IT team as needed, keeping excellent records
- -Issue and receive IT & telephony equipment, including; computers, tablets, keyboards, mice, displays, power cords, mobile devices, etc.
- Other duties as assigned
Requirements:
MINIMUM REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 1-3 years of experience in a Help Desk or Systems Administration role supporting M365/Azure environments and PC/Mac systems
- Knowledge of healthcare organization information systems, electronic health records, and CRM systems
- Ability to respond to after-hours support requests as designated by Sr. Manager of IT
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The employee must lift and/or move up to 50 pounds and perform physical work such as moving furniture to access data jacks, IT equipment, etc.
- The employee frequently is required to use their hands to finger, handle, or feel objects, tools, or controls and talk and hear.
- The employee is required to sit, stand, walk, and reach with hands and arms.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The work environment is frequently fast-paced, with multiple clients/employees needing assistance.
EDUCATION and/or EXPERIENCE: High School Diploma required, at least some college, one or more Microsoft or related certifications, up to three years’ experience in an IT-related role, including familiarity with Office365, Microsoft Active Directory/Azure AD, and exceptional customer service and communication skills. Experience in healthcare-related setting; A+, NET+, Microsoft Certifications preferred. Powershell a plus. Knowledge of Electronic Health Records and CRM platforms such as Salesforce a plus.
COVID-19 VACCINE MANDATE: Where permitted by applicable law, the applicant must be fully vaccinated against COVID-19 by the date of hire to be considered for employment. The booster requirement must be met 30 days after you become eligible, and proof of booster must be provided to Human Resources. JF&CS is an EEO employer and will engage in interactive dialogue regarding any accommodation requested based on medical or religious considerations.