Glasgow Caledonian University - the University for the Common Good - is a vibrant, values-led, multi-cultural, civic University with a global outlook and strong commitment to delivering social innovation and sustainable development in its education and research.
Our organisational strategy is aligned with the United Nation’s Sustainable Development Goals and our globally recognised researchers advise governments, industry and international bodies. We’re ranked fourth in the world and first in the UK for promoting gender equality, in the top 70 universities globally for social impact, and first in Scotland for health and wellbeing, and reduced inequalities, for which we are also ranked 21st in the world (THE Impact Rankings, 2022). In 2020-21, we contributed £1.7 billion and more than 14,000 jobs across the globe (BIGGAR Economics, 2022).
GCU is committed to widening participation, and delivering positive outcomes for our students. We are Scotland’s leading provider of Graduate Apprenticeships. With campuses in Glasgow, London and New York, we have transnational partnerships around the world, supporting more than 22,000 students from 130 countries. Guided by our values – integrity, responsibility, creativity and confidence - we transform the lives of the people and communities we serve.
The Directorate of Future Students, Marketing and Communications brings together several functions: Marketing; Student Recruitment (Home/UK); Student Recruitment (International); Recruitment Conversion; Student Communications; Communications and PR; and our Admissions Service. Specifically, the Student Recruitment (International) team is responsible for intelligent, targeted, international lead generation by combining market knowledge with up to date marketing channels.
Working in the Student Recruitment (International) team, s/he will provide effective and efficient clerical and administrative support aligned to International Recruitment activity, and will liaise with admin team colleagues across other Directorate departments to ensure a joined-up approach to professional activity and to guarantee excellent customer service.
They will be responsible for raising purchase orders and monitoring budgets within the team using PECOS and will produce monthly management reports relating to departmental finances. In particular, they will be responsible for processing and monitoring agent commission payments in a timely fashion, highlighting any possible overspends, chasing invoices and participating in regular meetings to monitor payment.
The post holder will act as an initial point of contact for staff across the University, in response to enquiries and provide advice and guidance in relation to the services and activity of the Directorate of Future Students, Marketing and Communications and will make clerical/ administrative decisions in accordance with service level agreements and target KPI’s.
The post holder will book travel, transport, and accommodation and organise freights for the team, and on occasions for staff within the wider Directorate. They will also manage relevant email inboxes on behalf of Student Recruitment (International), ensuring that a professional, customer focused, prompt response is delivered.
The successful candidate will be educated to HNC level or equivalent experience. They will be articulate with strong numeracy skills and the ability to plan and manage their own workload within deadlines, service level agreements and KPIs, as well as have a good understanding of management reporting and data analysis. Knowledge of Microsoft packages, particularly word and excel, as well as basic report writing skills are essential. They will be a team-player, confident, customer-focused and proactive.
As the University for the Common Good, we are committed to embedding equality, diversity and inclusion, as well as our values in everything that we do. As such, we welcome applications from all suitably qualified candidates who demonstrate the GCU Values.
Glasgow Caledonian University is committed to a fair and transparent recruitment process that is free from bias so that we can attract and retain a high performing workforce which makes a critical contribution to our success.
The University holds the prestigious Athena SWAN Silver institution award, which recognises our significant record of activity and achievement in promoting gender equality across different disciplines.
As a Disability Confident 'Committed' employer, we are striving to ensure that our recruitment process is inclusive and accessible to disabled people. Although the Disability Confident 'Committed' level does not guarantee an interview for disabled applicants, we will make reasonable adjustments for disabled applicants during the recruitment process.
The University also holds the Carer Positive ‘Engaged’ employer award, which recognises our commitment to supporting staff with caring responsibilities.
Glasgow Caledonian University are committed signatories to the Armed Forces Covenant.
The University offers a range of benefits including opportunities for professional development, family friendly policies, cycle to work scheme and onsite childcare facilities.
Please note that the appointment will be made on the first point of the salary scale (unless by exception).
Download job attachment R3921 Grade 4 Administrative Assistant Role Profile [47.03 kB]