Job Description
Customer Service Advisor – Nights
Based within our Ipswich waterfront office, you will be first point of contact for inbound calls into our growing Frontline Division. You will be fully trained to handle a variety of calls ranging from initial claim logging through to claim queries.
This role is ideal for individuals looking to start a career within the insurance industry, as personal development and role progression is firmly at the centre of the organisation.
You will work as part of our night handling team who work a 4 day on 4 day off rotating shift pattern between the hours of 22:00 and 08:00 equivalent to a working week of 33 hours.
Primary Responsibilities:
· Accurately record customer claim details following set processes.
· Provide exceptional customer experience on all contacts.
· Proactively look for opportunities to improve processes.
Essential Skills:
· Can effectively communicate with others.
· Ability to input details onto computer systems.
· Displays enthusiasm and commitment, willing to own problems and take responsibility for own actions.
Desirable Skills:
· Good understanding of the motor insurance industry or financial background would be an advantage
· Phone based customer service skills gained within the insurance industry preferred.
· Familiar with vehicle types, makes and models (advantage)
Why Gallagher Bassett?
As the premier multiline claims services provider in the world we help people, companies and organisations around the globe improve their claims experience. Gallagher Bassett are a Third Party Administrator, providing claims and risk management services on behalf of our clients within the Commercial and Local Authority Sectors.
We have a number of departments within Gallagher Bassett, enabling you to progress your career in whichever direction you desire. We welcome the option to work in any of our office locations across the UK as follows:
At Gallagher Bassett, we are proud of our company values; we value our people as our most important asset. We invest substantially in training and provide long-term career opportunities, to ensure that our employees are equipped with the knowledge and skills to perform at their best.
By joining Gallagher Bassett, you are joining a global organisation who will present opportunities that not only enable our company to remain an industry leader but also provide employees with limitless possibilities for success and personal growth.
What can Gallagher Bassett offer you?
· Fully funded Qualifications, and Learning and Development Courses
· 25 Days Annual Leave, Plus Bank Holidays
· Pension Package
· Subsidised Gym Membership
· Life Assurance
· Group Income Protection
· Season Ticket Loans
· Gallagher Benefits Choice Portal
· Employee Stock Purchase Plan
Do you feel you meet the criteria for the position of Customer Service Advisor - Nights? If so, we encourage you to apply today.
We are a equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Should you be successful, you will be subject to a variety of checks including: a basic DBS disclosure and references.
Job Type: Full-time
Benefits:
- Cycle to work scheme
- Free flu jabs
- Gym membership
- Life insurance
- Sick pay
Schedule:
Work Location: In person
Reference ID: 102113
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