- Babergh and Mid Suffolk District Councils - Stowmarket, Suffolk IP14 1AD
- £20,077 per annum, plus fully funded NVQ training
- Full Time, 37 hours per week
- Fixed Term for 18 months (NVQ 3 qualification level)
- Are you about to take exams or have recently finished school or college?
- Are you looking for a fresh challenge, or change of career?
- Would you like to gain an NVQ level 3 whilst earning a competitive apprenticeship salary and gaining invaluable work experience?
We are looking for two Apprentice Improvement Technicians to join our Customer Service Team. These fantastic opportunities will provide you with invaluable skills and work experience on which to build a rewarding future career.
We are looking for enthusiastic, motivated people who are keen to learn and can demonstrate the drive and ambition to succeed.
About the roles
Do you want to improve what we do for our residents?
Working within the Customer Services Team, the Improvement Technician Apprentice will help the team to identify opportunities to improve Council services for our customers and support projects to improve customer experience, satisfaction, and internal efficiencies.
You will have the opportunity to work closely with colleagues from across the Councils, working collaboratively with all service areas to ensure we not only deliver the best possible value for our residents but also the best possible customer service.
You will provide direct support to customers by answering queries at the first point of contact through a range of communication methods, including telephone, e-mail, webchat, general correspondence, text, social media and in-person at the council’s customer access points, transferring or signposting customers to colleagues or external sources of information for help where appropriate.
You may also support customers with the use of our digital platforms, providing them with the guidance they need to access our website and online resources independently, promoting digital inclusion.
This is a development opportunity combining practical work experience with study towards an Improvement Technician NVQ Level 3 qualification. During the 18 month period, you will gain skills in change management, project management, continuous improvement, and business analysis.
This role will provide invaluable insight into working in change management and customer services within Local Government.
About You
We are looking for individuals with a strong commitment to develop their potential by combining practical work experience and study, to achieve an NVQ Level 3 Improvement Technician qualification.
With a minimum of 2 GCSEs, grades 4-9, NVQ Level 2 or equivalent, you should be:
- Confident with good communication and IT skills.
- Able to use Microsoft Office.
- Keen and eager to learn.
- Positive and enthusiastic.
- Interested in Local Government.
About Us
Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.
We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two Areas of Outstanding Natural Beauty (AONB) within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.
Our Ways of working
We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.
We can offer you a generous leave entitlement, access to the Suffolk Green Travel Plan, discount scheme and pension scheme. We also offer a range of training and development and will give you all the support you need, for your career and wellbeing.
Benefits
- National Student Union card
- 25 days paid annual leave
- Opportunity to meet other apprentices within the Council
- No expensive University tuition fees
- Fully funded and supported recognised NVQ qualification
- Wellbeing Support Program
- Employee Assist Program
For more information, visit our Employee Benefits page (suffolkjobsdirect.org) and view 'The best things about working for Babergh and Mid Suffolk District Councils (youtube)' to find out what our employees say about working for us.
Apply today
What could be better than earning a competitive apprenticeship salary, gaining valuable work experience and working towards an NVQ qualification too?
An Apprenticeship is the perfect entry point to our organisation and a great platform on which to build your future career. Whilst we cannot guarantee a permanent position following completion of your Apprenticeship, many of our Apprentices have gone on to permanent roles and we are passionate about developing our people and providing opportunities for future development.
To find out more
If you would like an informal discussion about these opportunities, please contact Gary Allen, Assistant Manager, Customer Operations:
- Emailing: gary.allen@baberghmidsuffolk.gov.uk
- Telephone: 07926 067956
Please read the Apprentice Addendum Improvement Technician (Job Description and Person Specification) before applying for this job opportunity.
Closing date: 5pm, 2nd June 2023.
Please ensure that you complete the application form as fully as possible with your employment and educational history as shortlisting will be based upon the application form and supporting statement only.
In your application, please ensure your statement indicates how you meet each of the criteria in the ‘Person Profile’ section of the Job Description/Person Specification.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.