Are you an individual who is:
- Passionate about customer service?
- An enthusiastic and motivational leader?
- Knowledgeable of retail trends?
- A stickler for quality and standards?
- Experienced in retail?
If you answered ‘yes’ to all the above, then we want to hear from you!
We are currently looking for an experienced Retail Supervisor to join our busy Commercial Services retail team and help us deliver our ambitious and exciting plans!
The post-holder will be expected to assist the Retail Manager and Assistant Retail Manager in managing the Union’s retail outlets and online shop, which sell a variety of branded and non-branded goods including food-to-go, drinks, snacks & confectionary, clothes, stationery, electronic goods, and gifts.
- To assist the Retail Manager and Retail Assistant Manager in overseeing all operational aspects of the Union’s Retail Trade provision
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To provide leadership and support to the retail team, including assisting with staff training and dealing with performance issues
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To ensure a culture of customer service excellence
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To purchase stock for the outlets, as directed by the Retail Manager, and liaise with suppliers as necessary
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To ensure all standard operational procedures are carried out and accurate administrative records are held for audit purposes
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To maintain housekeeping, merchandise presentation, stock replenishment and ticketing standards to the highest level
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To organise staffing levels, within the agreed budget, as directed by the Retail Manager
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To ensure effective stock management and stock control processes are carried out
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To open/close the retail units as directed
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To always ensure the security of stock and keys
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To ensure Health & Safety procedures are adhered to all times
- Demonstrable record of leading, motivating, and supervising staff to achieve excellent results.
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A record of working with and forging successful partnerships with a range of stakeholders.
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Experience of stock ordering through external suppliers to cover peak trading.
Knowledge
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Knowledge of analyzing and interpreting budgeting information to ensure compliance with financial constraints.
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Knowledge of Health & Safety legislation.
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An understanding of retail trends and changing nature of the retail market.
Skills & Abilities
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Ability to use own initiative with limited supervision, to deal with problems which may hinder the delivery of an effective service.
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Competent user of IT, including spreadsheets, Microsoft Office and E-commerce.
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Excellent analytical and numeracy skills with regards to accuracy and attention to detail.
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Sound working knowledge of EPOS systems including stock control and budgeting.
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Excellent communication skills, with the ability to relate to people at all levels.
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Sound judgment and ability to handle competing priorities.
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A confident, resourceful, and creative individual who can operate in a challenging environment.
Please note this role is with the Students’ Union. We’re a registered charity in our right, with our own governance, systems, processes and objectives. However, we work extremely closely with Imperial College London, so you’ll also be joining a wider community of staff working within higher education. If you’ve never worked in a students’ union, or are unsure why it’s different, we urge you to get in contact. It’s a brilliant place to work.
To apply for the role please complete the online application form.
We are running a characteristic anonymised application process for this recruitment as part of the College’s commitment to equal opportunities and eliminating discrimination. Applicants will be assigned an application reference number and applicants’ names will not be visible to recruiting managers until the interview stage. You will not be required to attach a CV. Please also refrain from including your name in your supporting statement.
Should you require any further details on the role please contact Kat Iliopoulou (Venue Operations Manager) at k.iliopoulou@imperial.ac.uk
Closing date 29th May 2023.
Interviews will be expected to take place week commencing 6th and 7th June 2023.