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Quality Assurance Manager

Job Description

Quality Assurance Manager - Defence & Aerospace

Salary: up to £65k per year + benefits

Location: North London

Hours: Monday to Friday

Excellent opportunity to be part of a huge and successful organisation

The Opportunity

An exciting opportunity for an established Quality Assurance Manager, experienced in implementing and maintaining quality system frameworks, quality assurance & control.

The successful candidate with have a proven track record of quality systems management, delivering results, with a ‘get-stuck-in’ hands-on style.

You will have a firm but pragmatic approach with a strong voice to ensure quality is proactively influenced, driven, and owned at point of source.

Furthermore, you will have a dynamic and diverse ability, with an engaging and influential personality, and a passion to get the job done.

Key responsibilities

· Develop and maintain the Quality Management System (QMS) ensuring adherence with local policies throughout the business

· Improve quality culture and performance

· Develop and maintain the Configuration Management process

· Ensure customer satisfaction and operational consistency is achieved by promoting a culture of continuous improvement throughout the business

· Ensure that the QMS is aligned with the strategic direction of the company

· Enthusiastic and proactive hands-on approach that fully delivers the quality objectives, goals, and deliverables

· Develop and maintain the QMS framework, that covers all business units within our client’s operation (UK, NL, SG)

· Develop and maintain the QMS manual, quality policy, mission/vision/scope statements

· Hold regular quality management system reviews

· Ensure company processes are effective to meet customer needs, regulatory requirements, and worked in accordance

· Ensure compliance and on-going certification to ISO 9001, and scope expansion to AS 9100

· Ensure compliance and on-going certification to TUV SUD Marine Equipment Directive (MED) Module D

· Work closely with the HSE Manager, to support the integrated QMS and EMS audit programme

· Manage & lead the QMS audit programme, including internal, supplier, hosting external third-party audits, and nonconformity management

· Develop and maintain the Configuration Management processes, procedures, and daily ERP configuration control

· Produce Quality & Configuration plans and submissions on quality management in support of new contract proposals

· Facilitate root cause investigations and driving mitigating corrective actions

· Collaborate with external vendors and suppliers to ensure that they meet quality standards, including nonconformity management

· Ensure effective in-bound and out-bound inspection, to ensure smooth production flow and customer satisfaction

· Ensure an effective supplier part defect process, and nonconformity management

· Ensure effective design proving and gate reviews to maximise product reliability, meet customer needs, and regulatory requirements

· Facilitate the customer complaints process, ensuring permanent corrective actions and continuous improvement

· Facilitate the annual ‘post event’ customer satisfaction survey and work with Sales and Customer Service to establish new local methods of capturing ‘real time’ customer feedback and reporting

· Leadership & guidance to continually develop quality culture and performance throughout the company

· Drive improvements in quality performance to enhance the customer experience and reduce the cost of poor quality

· Provide regular quality awareness training and inductions

· Maintain QMS tools (Q-Pulse) and memberships (Hellios JOSCAR), as appropriate

· Liaison with internal personnel, certification bodies, customers, suppliers, and collaborators at a senior level

· Close working with the companies international quality team

· Regularly report KPI performance, successes, missed opportunities, improvement activities, etc, to key stakeholders

· Travel within the UK and overseas, as required

· Any other tasks associated with this role.

Personal Requirements

· Proven experience as a Quality Manager with at least 5 years’ experience in a similar role within the defence, aerospace or automotive industry

· Holds an appropriate recognised quality qualification and a demonstrable track record of achievements in improving quality performance

· Engineering background with a qualification in electromechanical engineering ideally of degree level

· Strong research, analytical skills, and attention to detail

· Excellent interpersonal skills, particularly focused in facilitating organisational development and coaching

· Excellent communications skills and vocabulary, both written and verbal

· Understanding of business management principles

· Computer literacy and working knowledge of Microsoft Excel, Word, Power Point, Visio, Power BI, etc

· Qualified ISO lead auditor ISO 9001:2015 (AS 9100 is beneficial)

· Knowledge of AQAP 2110, 2310, and AS 9100

· Understanding of product quality assurance processes such as APQP, PPAP and FAI

· Knowledge of Marine Equipment Directive (MED) and ISO 14001 is beneficial.

This is a truly exciting opportunity to be part of an extremely successful organisation who deliver world class defence solutions to clients all over the world.

If you would like to be part of a team where your expertise and value will be appreciated, click apply today for a call back from a member of our recruitment team.

Job Types: Full-time, Permanent

Salary: Up to £65,000.00 per year

Benefits:

• Additional leave
• Company car
• Company events
• Company pension
• Flexitime
• Free parking
• On-site parking
• Sick pay
• Work from home

Flexible Language Requirement:

• English not required

Schedule:

• Day shift
• Flexitime
• Monday to Friday

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Enfield: reliably commute or plan to relocate before starting work (required)

Experience:

• Quality Assurance: 5 years (preferred)

Work Location: Hybrid remote in Enfield

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