Through the Sales Academy, we seek to recruit and train a select number of people to become Sales Consultants within the business. We welcome applications from other sectors where candidates are able to demonstrate the required skills and passion to deliver a first-class sales experience. Successful candidates from other sectors have historically come from any of the following industries:
- High-end retail sales
- Hospitality
- Upper brand car sales
- High-end airline industry
- Technology sales
- Recruitment
- Mortgage brokering / financial product sales
Upon joining the Berkeley Sales Academy, you will undertake 9 weeks of intensive training to equip you with the knowledge and tools required for success with our business.
As a Sales Consultant you will take the lead in helping customer to identify and purchase their new Berkeley home. We must ensure customers receive exemplary service throughout the process. Specifically, you will undertake the following:
- Drive and manage the sales process and negotiations with a wide variety of customers
- Implement Berkeley Group’s continuous drive to deliver excellent customer service by managing the customer journey and consistently exceeding customer expectations
- Dealing with a varied customer base in a friendly, polite and professional manner
- Working 5 out of 7 days (weekends included)
To be successful you will need to demonstrate the following skills:
- Strong customer facing and presentation skills in person and via virtual viewings
- Commercial acumen
- Strong lateral thinking
- High attention to detail
- Target driven with good negotiating skills
- Resilient and adaptable
- Able to work in a team and on own initiative
The Programme
On joining the Berkeley Sales Academy, you will be provided with 9 weeks intensive training which will cover the following areas:
The Berkeley Difference – The Berkeley Vision 2030 is our plan for how we will set ourselves apart and maximise our positive impact on society, the economy and the natural world.
You will learn how we achieve industry leading NPS by putting our customers at the heart of our decisions and provide an industry-leading home buying experience.
Industry-leading Customer Experience – You will learn and be responsible for all of the resources and tools to enable you to deliver a world-class customer experience including our CRM system and customer portal.
Learn how we develop strong customer relationships and ensure that every customer's needs are met, so that they are delighted with the home they purchase. A premium home; a premium experience.
The Customer Journey – Understand the journey we take with our purchasers and the key touchpoints that create our success and guide customers through their buying experience.
Learn the importance of emotional intelligence, how we personalise communication, and depend on professional, dynamic, passionate and capable people.
Exceptional Homes – Learn how we produce high quality and safe homes for all, with the aim of strengthening communities and improving people's lives.
Understand the customer experience team's role in delivering high quality homes to meet our stringent Berkeley standards. Learn about key stages of build, quality inspections, delivery and warranty of homes as well as the all-important health and safety.
Responding to Customer Needs – Berkeley Group provides homes for purchasers from all around the world. Learn how we adapt our communication and use a variety channels to serve our customers and tailor our service to their needs.
Learn how our systems and expertise enable our customer experience teams to manage and resolve all manner of situations, acting with integrity and using initiative to respond to their needs.
The Academy training will combine ‘classroom’ based learning with onsite practical work experience to give you the best possible start to your career with Berkeley. Upon completion of training, you will join Berkeley in a fulltime permanent role.