Job Description
Position: Dog Welfare Assistant – (13 months fixed term)
Hours of Work: 37.5 hrs per week, on a rota basis to include alternate weekends.
Start Date: 14th July 2023 until 31stAugust 2024 (subject to review)
Interview dates: Tuesday 6th and Wednesday 7th June 2023
If you would like to apply, please go to www.jerrygreendogs.org.uk, click on about us, click on work with us and download an application form and forward to the HR email address shown.
Main Purpose of the Job:
To support the Centre Manager to fully utilise our resources. To maximise Centre productivity and deliver against the Centres Plan both in terms of Rescue and our Enterprise activity. To ensure that all the dogs in our care are cared for as outlined in our Dog Welfare Policies & procedures, and our Boarding Licence stipulations. Ensure that the Centre maximises its rehoming opportunities as well as building future potential relationships through other activities. To exploit every intake and rehoming opportunity presented to enable an efficient and customer friendly approach to those wishing to relinquish, adopt/rescue a dog. Take an adaptable approach to rehoming, be proactive in offering other rehoming options outside the kennel environment.
Key Tasks and Responsibilities
- Work as directed by the Centre Manager in any area that you are suitably trained to do so.
- Work in accordance with Jerry Green procedures and conduct intake, pre-assessments, and carry out dog assessments, highlighting any concerns or potential barriers to rehoming (or admission) to the Centre Management Team. Ensure that dogs that we care for within our Boarding Kennels, are supported throughout their stay with us in all aspects of animal welfare and interactions with their owners are positive and engaging at all times.
- Care for all dogs in the Rescue Centre and in our Boarding Kennels, in an appropriate and welfare friendly manner, to include cleaning of kennels, grooming, feeding, enrichment, exercise, delivering positive reinforced handling and administration of medication as required. Maintaining a high standard of good hygiene practices and good housekeeping across all areas of site at all times.
- Deliver training programmes to those dogs in our care who require additional support under the guidance of the Centre Trainer or Centre Management team. Ensure that accurate records are kept.
- To promote the Mission, Vision, Values and Core Principals of the charity, taking a positive and happy approach to supporting a workplace that celebrates success and learns from mistakes. Be responsible for meeting appropriate standards of performance.
- Welcome, support, nurture, train and include our volunteers, be proactive in developing our volunteers so that they feel a valued part of our team.
- Take an active role in the Dog Welfare Assistant Peer group, sharing learning and experience. To be a pro-active team player.
- To support potential new owners and the general public, in and outside the Centre, in the care and welfare of their dogs.
- Be an ambassador the charity, taking every opportunity to fundraise, build supporter relationships and make lasting friendships
- To promote the Enterprises services at the Centre, to adopters and customers at every available opportunity.
- Maintain accurate records on our dog management database, to include admission, adoption and behaviour, financial and veterinary information, as well as ensuring that all customer information is shared with the relevant function.
- Ensure dogs that are available for rehoming are positively promoted to maximise adoption and supporter opportunities. Be supportive of dogs moving within the organisation to enable an expedient rehoming. Be proactive in marketing our dogs, using the tools and techniques that can aid in their rehoming.
- Assist customers to select dogs through the Meet&Match® appropriate to the circumstances by providing, customer friendly, accurate and relevant information and advice. Approaching each dog and adopter as an individual and making decisions as a collective on those dogs that might be suitable. Ensuring that adopters are fully advised and provided with suitable equipment to welcome their new dog home, via our centre shop services and preloved.
- Maintain accurate records on our dog management database, to include admission, adoption and behaviour, financial and veterinary information, as well as ensuring that all customer information is shared with the relevant function.
- When required, work in reception, supporting administration, for both the rescue centre and the enterprise services, including processing Boarding enquiries and bookings via telephone, email or face to face.
- Ensure the highest standards of customer care are delivered to all centre visitors and contacts, by presenting a professional and friendly approach both face to face and on the telephone.
- Be an ambassador for the charity exploiting fundraising opportunities at all times. Support other functions with activities, such events, talks, and education activities, as required. To take responsibility for asking directly for support, be that for funds through our Regular Individual Giving, one off donations, goods and services, or voluntary and supporter opportunities.
- Support our volunteer workforce in the centre, giving them access to your knowledge and experience to aid them in their volunteering role.
- To positively promote the benefits of our insurance partnership, our pre loved and shop goods, in addition, our Enterprise Services to add value to the customer service experience.
- Provide overnight site cover, when required, to cover the Centre Manager for annual leave, TOIL and sickness. Ability to demonstrate flexibility with this provision is an expectation of the role to cover dog welfare emergency situations in the absence of the Centre Manager.
- Adhere to all Health and Safety requirements, taking personal responsibility for your safety and the safety of others, reporting any concerns and incidents to the Manager or the Rescue Supervisor.
- Undertake training as required, take a positive approach to Skills Training and take a proactive view to personal CPD training
- Undertake other reasonable duties as required.
Person Specification Core Competencies
Qualifications & experience - Essential
- Qualified to National Diploma Level or NVQ 2 or equivalent in animal care/welfare
- Paid or voluntary experience of working in a dog rescue environment
- Have a good level of written and verbal communication skills and be able to discuss the welfare and management requirements of dogs within a team environment and members of the public.
Qualifications & experience - Desirable
- Canine specific qualifications above that of NVQ2
- Customer Care qualification.
Knowledge, Skills & Abilities - Essential
Dog Welfare Experience:
· Able to understand and implement the dog welfare policy, standards and procedures, treating each dog as an individual, recognising their needs and adapts approach
· Able to complete intakes, carry out dog assessments to understand their behaviours and needs and able to make a positive and constructive contribution to the develop of individual dog’s care plans
· Looks after facilities to ensure they remain fit for purpose
· Ability to work flexibly, willing to work beyond contracted hours to meet the welfare needs of the dogs
· Maintains a suitable level of fitness to carry out the duties required of the role
Administration:
· Understands the importance of, and has the ability to record accurate information in relation to dog records, particularly post adoption contact and support and shop sales
· Works to strict Health & Safety procedures
· Team working within a centre environment, including volunteers
· Supports Fundraising and Communications in all areas of work
Profile and Reputation:
· Able to assess and understand the desires of the public who visit us, particularly Meet&Match ®
· Good communication skills to offer good customer care promoting a positive, helpful, honest and friendly environment to ensure they leave with a great impression
· Ability to make sales from fundraising activities
· To hold a full, clean drivers licence for no less than 1 year and be over the age of 21 (due to insurance restrictions
Aptitude/Behaviours - Essential
- Show commitment to the values of Jerry Green Dog Rescue and promote our work.
- Contribute to, influence and respond to changes in Jerry Green Dog Rescue, sharing knowledge and information to benefit the organisation.
- Self-motivated – tenacious, with high level of accuracy and good attention to detail. Show commitment to achieving high standards and objectives as well as being well organised – with a demonstrated ability to meet deadlines.
- Self-awareness – positive attitude and can-do approach, remaining calm in a busy a multitasking environment, working to the priorities to a number of people.
- Value yourself by taking responsibility for your own professional learning and development and presentation in the work place.
- Valuing and respecting the contribution of others and welcome constructive feedback.
- Be prepared to travel to other Centres if the work load dictates
- Full, UK driving licence
Aptitude/Behaviours - Desirable
Job Types: Full-time, Fixed term contract
Contract length: 13 months
Salary: £10.90 per hour
Benefits:
- Company pension
- On-site parking
- Sick pay
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Work Location: In person
Application deadline: 19/05/2023
Reference ID: NL/DWA13
Expected start date: 14/07/2023
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