WHO?
The Hotel Sales Manager, Moxy London Heathrow Airport is accountable for proactively soliciting and handling sales opportunities, for Moxy London Heathrow Airport.
WHAT?
Your key focus will be on the Corporate Transient and Corporate Group segments for the hotel by contracting local and national companies as well as ensuring inclusion in relevant global travel programmes.
You will work closely with the Marriott Global Sales Team, as well as Hotel Co 51 Sales colleagues to target global and local accounts in the Transient, and Group markets.
You will assist in leading all day-to-day activities related to driving demand with a focus on building long-term, value-based customer relationships that enable achievement of hotel revenue objectives.
YOUR ROLE
- Build and strengthen relationships with existing and new customers.
- Provide travel accommodation solutions for customers.
- Work collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicated.
- Manage and develop relationships with key internal and external stakeholders.
- Focus on identifying new customers and turning them into Moxy brand fans.
- Participate in sales calls to acquire new and manage existing accounts and/or close on business.
- Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
- With Regional Director of Sales, produce a Commercial Plan that accurately interprets the objectives of the business and maps out the actions and strategies required within the marketplace to support the positioning of the hotel.
- Support the hotel and in particular the Captain/General Manager in forecasting as required.
- Identify new business to achieve personal and location revenue goals.
- Continuously research competitor properties to obtain market and rate intelligence and an understanding of business trends, the competition, and their key accounts. Utilise this intelligence to develop strategic plans, ensure the hotels remain competitive in the marketplace and to identify potential business to target.
- Serve the customer by understanding their business, business issues and concerns, to offer better business solution.
- Shows strong analytical skills and strategic vision in establishing appropriate sales deployment
- Support the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Service our customers to grow share of the account.
- Interact with guests to obtain feedback on product quality and service levels.
- A desire to innovate and create. Our guests come to experience a life less ordinary.
- Promote awareness of brand image internally and externally. Use sales techniques that maximise revenue while maintaining existing guest loyalty to Marriott.
- Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests in a timely manner.
MAINTAINING BUSINESS GOALS
- Establish and maintain complete and up-to-date lead response information
- Generate and organise sales reports using multiple data systems
- Language requirements: Business proficient English
PROFILE
Expected Contributions
- Check accuracy of documents and data for sharing
- Express yourself, but be clear in written and verbal communications
- Have a positive, open mind, and approach all tasks this way
- Display creativity and innovation to identify opportunities to improve processes that will enhance team productivity and business results
- Gain the confidence and trust of others through consistent demonstration of authenticity and ethical standards
- Maintain confidentiality of proprietary materials and information
SKILLS
- Top Communication ability
- A whizz at Microsoft Office applications particularly Excel (got to love those spreadsheets!), Word (the best for proposals!), PowerPoint (your presentations pop!) and Outlook (you use all the tools!).
- Strong organisational skills
QUALIFICATIONS
The ideal candidate
- Has over 18 months pro-active sales experience in the London hospitality industry
- Sales Management within the hotel sector, with multi property experience an advantage
- Exceptional working knowledge of Microsoft Office applications
- Outstanding presentation skills – thinks outside the box
- Strong influencing and leadership skills
- Good negotiator
- Has worked in companies that were an integrated part of international brands.
- Experience working within the Marriott Sales structure is an advantage.
- Language Skills: excellent written and spoken English.
- Is a team player with an entrepreneurial spirit.
- Has affinity with Moxy brand and Lifestyle hotels and next generation travellers.
FUTURE CAREER PROGESSION
- This role is ideal for proven sales managers looking for their next step into a large, key venue.
- Training and support is ongoing through Marriott developments and internal 1:1 with your line manager.
- Fully supportive sales culture within the whole team – lots of high level talent to reach out to and learn skills from.
*****
Hotel Co 51 is a fast-growing, European hotel operator of Moxy Hotels, Courtyard By Marriott, Residence Inn, and AC Hotels by Marriott. Founded in Amsterdam in 2020 to support development and operations for the new hotel openings, it is currently operating 35+ properties in 8 countries (The Netherlands, France, UK, Belgium, Germany, Italy, Norway and Poland) and expanding its reach with new properties in key markets. The company´s pipeline includes hotels in European strategic cities and airports. To learn more about Hotel Co 51, visit hotelco51.com.
Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties under 30 leading brands spanning 132 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy™, its highly-awarded travel program.