Overview:
Pay: £10.64 per hour
Hours: 16 hours per week, you must be fully flexible as we run a varied shift pattern.
4 on 4 off 0330-0730hrs (4 hrs per day)
Contract: Perm
Ready for take off? Join Swissport for a career in aviation.
Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working with people in a dynamic environment, join us!
As a Swissport Customer Host, you will play a vital role in our airport operation and will be responsible for ensuring a positive experience for all passengers between the terminal and the aircraft.
We are great team players working collaboratively with others whilst being focussed on safety as our top priority and working to meet our airline client schedules. In an ever-changing environment our team delivers safe and efficient services on behalf of the many airlines that choose Swissport to provide their on-the-ground services.
The airport is a fast-paced and safety focussed team environment. The work hours are variable to meet airline schedules, and include early starts, late finishes weekends and nights.
Responsibilities:
What would make you stand out for this role?
Greeting customers with a warm and friendly welcome-
Ensuring that only customers who need to check bags in join the bag drop queue. All hand luggage only customers should be directed to security.
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Directing easyJet Plus customer to priority bag drop area
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Assisting customers with bag drop availability
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Assisting customer to flights which are closing
- Signposting customers to the oversized bag drop area (if required)
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Signposting customers to the local facilities (bathrooms, security etc if required)
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Direct customers to the easyJet App if required
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Straighten barriers in the check in area where possible
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Size any bags coming through, initiate conversations over compliance if needed
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Be aware of customers with visible non-visible needs and support
- Product knowledge around products such as EJ Plus cards, speedy boarding etc
Why you will love working for Swissport:
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Swissport is the world's leading provider of ground and air cargo services active across the globe.
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Our roles are permanent on either a full or part-time basis.
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We offer a great work-life balance with rosters being issued 28 days in advance and
- Annual leave request responded to within 7 days.
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From day one you’ll receive free access to an Employee Assistance Program.
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You'll benefit from free car parking, uniform and PPE.
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We offer an industry leading induction and training programme.
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You’ll have access to on-going learning and development opportunities.
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A skills-based grading structure, which offers career development and progression.
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Being part of a great team.
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Airport specific retail discounts.
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and much more!
Looking for an exciting new challenge?
If this sounds like you, and you’re looking for a new challenge, rewarding new career, lots of training and development opportunities, then don’t miss out apply now!
Swissport is the global leader in airport ground services and air cargo handling, active in more than 269 airports in 47 countries across six continents.
We are committed to delivering safe, high quality services for our clients and their customers across the globe.
Qualifications:
GDPR
Swissport has strict obligations under the General Data Protection Regulation 2016/679 (“the GDPR”). Compliance is therefore a responsibility embedded in all roles. Specifically, however, you are required to actively support and assist the business with compliance, both in your daily duties and in respect of ad hoc projects and activities. You are expected to demonstrate good practice to direct reports, and actively promote a culture of compliance.
DIVERSITY & INCLUSION
Swissport and its employees have a strict duty under the Equality Act 2010, not to be discriminatory in their treatment of colleagues and customers, on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. Compliance with equality and diversity principles is therefore a responsibility embedded in all roles. Specifically, you are required to:
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comply with equality and diversity policies and treat all colleagues and customers with dignity and respect (including in virtual and digital environments);
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respond positively, inclusively, and supportively to the different needs of colleagues and customers by reason of their protected characteristics;
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report and act upon all instances of discrimination, harassment, and bullying;
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proactively support direct reports to understand their responsibility for equality and diversity, including identifying and facilitating development where required. Ensure performance is measured against key performance indicators, to mitigate the risk of discrimination;
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proactively comply with, model, promote, and embed equality and diversity principles, in daily duties, project work, and strategic planning, to promote a culture of zero tolerance, an environment in which colleagues and customers feel safe and respected, and champion the value the business affords to equality and diversity;
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ensure changes to policies and practices are screened for compliance with equality and diversity principles, and embed compliance as a key performance indicator in strategic planning and project work;
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evaluate operational decisions to assess the impact on policies, procedures, and strategies with reference to equality and diversity.
The list is not exhaustive and may vary depending on location and local customer requirements.