About NCR
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Title: Junior Project Manager
Grade: 9
Location: Dundee, UK
Based in Dundee, Scotland, the Junior Project Manager provides technical guidance and project coordination related to the development of bespoke automated banknote identification and handling in a fascinating synergy of software and hardware.
The successful candidate will work with local country contacts to provide technical guidance and advice, during requirements gathering and testing of the bespoke country templates. You will then liaise with NCR developers or third parties responsible to ensure those requirements are achieved. You will work proactively with each country to identify opportunities for issue avoidance and service enhancements, fully understanding current and future bank note plans and requirements specific to each country.
Full training will be provided to ensure the successful applicant fully understands currency handling regulations, the hardware and software capabilities of each cash deposit and recycler device, and the systems used to track those projects.
The role requires a progressive, adaptable individual who is looking to grow their technical, project management and personal skills. It involves working in a very varied environment daily with technologies, customer base and projects that are constantly evolving.
What is a currency template?
This is software that implements strict banknote handling requirements in an Automated Teller Machine’s cash deposit module. Each country will have their own unique requirements for identification of currencies (both local and FOREX), identifying different types of banknote damage, counterfeit notes and in some cases a central bank certification must be passed. This is a vital part of NCR’s ability to sell banknote deposit and recycling hardware around the world in a timely and technically competent manner.
Job requirements:
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Project Planning and Management – guide and coordinate projects with assistance, including confirming requirements, resource, schedule, hardware, and performance as well as working with internal/external developers to ensure the successful delivery of the bespoke software to each country
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Technical Guidance & Support – be capable of understanding the basic elements of hardware and software applicable for note handling. Capable of analysing some errors and logs to identify root cause of issues
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High level of communication skills – be able to adapt technical information for the relevant audience. Being the principle cornerstone at centre of all communications between all relevant teams, with guidance for more complex situations
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Project co-ordination - Managing multiple projects of varying complexity and stage of investigation at any given time with the principle focus on meeting customer requirements, though with assistance for the more complex projects
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Working in an environment may require weekend and/or extended hours, as needed, to accommodate customer needs
Essential Skills
This role requires skills in the following areas:
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Excellent written and spoken English, with the ability to clearly explain complex technical information to others where English is not their first language
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Ability to review & understand technical data, such as log analysis and perform technical testing as required
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Willingness to travel on occasion if required, when permitted
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Patient and calming manner when dealing with others during urgent incidents
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Self-starting
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Show capability of working in teams and independently
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Able to work to tight deadlines with guidance
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Ability to manage multiple incidents/requests at the same time with guidance
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Willingness to learn
Advantageous Skills
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Ability to write and speak an additional language
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Knowledgeable across related NCR deposit and recycler hardware and software products
Qualifications
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Degree in a discipline related to the product technology or project management
or
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High school education
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Minimum of 2 years related job experience (technical support / development / technical project management)
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Main areas of responsibility
Assist the Project Manager with the following:
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Liaise with the Local Template Managers, PS and Sales in each country to ensure that template requirements are clear
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Work with NCR QA, or vendor as appropriate, to confirm when test templates will be ready
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For vendor-created templates, work with NCR engineering to ensure that templates from the vendor are packaged correctly
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Send test templates to the Local Template Manager once ready
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Work with the Local Template Manager to obtain the schedule for test template running tests, as well as chase to ensure completion with correct logs & data provided
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Work with the NCR template developers, or vendor as appropriate, to ensure clear communication about any issues and timescales
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Provide data collection and running test data to the template developers
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Provide regular status updates to template developers and the Local Template Manager
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Provide final template to the Local Template Manager
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Keep the template incident tracking system up to date
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Identify and resolve process deficiencies to permit more efficient template development
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Identify opportunities for toolset and infrastructure improvements to permit more efficient template development.
#Li-Hyb
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.