CSF Wiltshire are hiring an Inclusion Coach to join the team who are dedicated to delivering a high quality service that focuses on supporting individuals to achieve goals.
The aim is improve he lives and support independence for those living with a mental illness. The team will engage with other local providers to ensure a clear and seamless pathway for those that require support from multiple providers.
The team includes the service manager who will be responsible for the oversight of the service and wellbeing of staff. Inclusion coaches will work with individuals to support achieving goals in the most efficient and supportive way using our unique community framework support plan.
We believe in working closely with individuals to achieve their own personal goals and access all the support they need on their recovery journey. Inclusion coach work under the leadership and guidance of the Service Manager.
What I do and achieve
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I provide key worker support to a specified number of service users, including one to one individual support and liaison with other mental health agencies on behalf of people who use our services
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I have the individual’s needs at the fore at all times, working to the recovery model and using communication, motivation and coaching skills to support the service user to achieve their goals and aspirations
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I develop a rapport with service users based on respect and honesty, the post holder will at all times work within clear professional boundaries and the Rethink Mental Illness Code of Conduct
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I enable and encouraging service users to find out about local services and facilities within their community and facilitate access to alternative services where specific needs are identified
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I am familiar with individual Care/Recovery Plans and support people who use our services in achieving their goals.
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I encourage service users to recognise, understand and manage factors that affect their mental wellbeing and physical health
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I carry out needs assessments of clients choosing to engage within the service and prioritise needs effectively
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I carry out all individual safety and support planning within organisational and legislative requirements.
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I work with service users in developing, reviewing, monitoring and adapting support and safety plans in conjunction with Assistant Mental Health Recovery Workers
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I am responsible for ensuring that all aspects of working with a client are fulfilled and all tasks are delivered within timescales and to agreed quality standards
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I liaise with other external agencies, complimentary therapies and community groups on behalf of people who use our services
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I undertake assessments in conjunction with statutory partners as appropriate to identify housing related support needs of those referred to the service
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I contribute to the protection of individuals from the risk of abuse and harm to self and others who use our services
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I monitor and report to senior staff on the effectiveness of support delivery and contract performance.
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I work as a team member, sharing information and supporting colleagues.
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I support and guide volunteers ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service.
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I participate in the monitoring requirements of the service by providing statistical and qualitative information on activities, success stories and outcomes achieved
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I maintain accurate records as required by policies and procedures, using appropriate paper and electronic systems. To maintain up to date details of service and support activities and outcomes on the Rethink Information System
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I engage with community events, meetings and forums to promote the service and Rethink Mental Illness
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I work with the team to ensure the service specific lone working procedure is adhered to at all times and regularly reviewed for effectiveness
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I ensure effective incident and complaint recording including reporting information on RIVO
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I proactively contribute to continuously improving the service by making positive suggestions, providing constructive feedback and assisting in the implementation of agreed new ways of working.
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I support individual’s to express their satisfaction with the opportunities they have accessed by submitting comments, compliments or complaints
Who I am?
- I have the ability to make a comprehensive assessment of an individual’s situation and needs; to develop, implement and review risk management plans and devise support plans and activities to meet these needs.
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I have experience of providing support to people with a mental illness; or experience of providing care and/or support services within another social care setting in either a paid or voluntary capacity.
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I have a strong working knowledge of mental health and appropriate intervention methods# QCF Diploma or NVQ level 3 in Care or Certificate in Community Mental Healthcare (or working towards) or an equivalent qualification.
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I am able to demonstrate behaviours consistent with the values of the Charity
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Please see further details on our website
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Don’t meet all requirements?
If the role sounds exciting to you but your experience, skills or qualifications don’t exactly match every single requirement, we still encourage you to apply, you may be just the right person for our position!
Caring for our people.
We offer a wide range of support. Some of our benefits include:
PULSE – our recognition, rewards, wellbeing, and benefits platform. Providing access to thousands of discounts and benefits including cashback; reloadable cards; savings etc. As well as being able to thank colleagues and nominate them for awards.
Wellbeing support: our Wellbeing hub gives physical, emotional, and mental health support. We also have a BUPA Employee Assistance Programme with access to appointments.
Taking time for you: we work flexibly –you get to choose where you work, managing your own diary. We have generous annual leave, starting at 25 rising to 30 days, plus bank holidays, as well as your birthday off. We also offer the opportunity to buy and sell annual leave.
Planning for the future: We have a contributory pension scheme.
Structured Corporate Induction: Onboarding you into the Charity supporting your wellbeing along the way.
Who are we?
We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”
It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.
Diversity, Equity, Inclusion
Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.
Becoming a truly anti-racist organisation
We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.
We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.
If you have any questions about the position, please contact -