Digital Project Manager
London: full time/hybrid
Overview of the role
This is a great opportunity for an ambitious Digital Project Manager to join a highly successful and fast-growing agency to deliver high-quality and innovative digital stakeholder communications solutions - and to help build Black Sun as thought leaders for digital corporate communications excellence.
The principal role of the digital project manager is to scope, specify and project manage the development and delivery of high calibre digital solutions for our corporate communications business. Working closely with the design, development, and account teams, you will be defining the solution to meet our clients’ requirements, building the project delivery schedule and budgetary estimates, and driving the programme of work from inception through to successful delivery; ensuring projects are delivered on time, to budget and to high levels of client satisfaction.
This role will suit a self-motivated individual who wants to make a real difference in their role - both to enhance their career and skills, and to deliver award winning, innovative projects for global brands. It will require an organised mind, digital expertise, great people skills and real attention to detail.
Come join Us
Black sun Global
Across the globe, there is a powerful movement demanding that business focus on purpose, sustainability, and wider value creation. It has never been more important for business to build and maintain trust with their key audiences.
And that’s where we come in! We are a new company for this new world – a partner to some of the biggest brands and businesses worldwide – helping them to engage with these audiences, build enduring relationships and spark positive change through inspiring communications.
As our world rapidly changes, our focus remains constant. At heart we are storytellers, we define articulate and shape the value creation story, bringing it to life across different channels and communications formats. Our team is made up of over 130 talented specialists working across the UK, Europe, and Asia – analytical thinkers, renaissance creatives, digital mavericks and inspiring change makers!
We win many awards and recognition for our work – but great work doesn’t happen by magic – join Black Sun and you will become part of an amazing, diverse, and inclusive community – a team of passionate and skilful people who will expand your horizon, energise your talents and ignite that spark of magic within you.
Beyond what you would expect; a competitive salary, great benefits and hybrid working – we will support you in developing the skills and expertise to fast track your career. You will have the opportunity to make a difference every day, shaping the future of communications and creating positive change – and most importantly, to have fun along the way.
The Positive Change Group
Black Sun is the founding agency at the centre of The Positive Change Group. The Positive Change Group is a truly international stakeholder advisory and engagement collective of like-minded specialist agencies with a shared ambition to help bold and visionary businesses Spark Positive Change – to make a deeper impact on society, shape more ethical practices, build inclusive communities and deliver more sustainable performance.
The Group currently consists of four pre-eminent agencies: Black Sun Global, People-Made, Stratton Craig and GoCo. Each agency brings together deep expertise on different aspects of stakeholder advisory and engagement – including brand culture, strategic communications, reporting, ESG advisory, analytics and creative storytelling. Current clients within the Group include major international firms, such as AstraZeneca, Burberry, Diageo, Meta, Olam, Virgin Atlantic and Vodafone.
With headquarters in London, Singapore, and offices worldwide, the group is transforming the way companies engage with their customers, employees, investors, and communities worldwide. As business increasingly recognises that long-term success is dependent on the support and advocacy of their stakeholders – the Positive Change Group is helping their clients to inspire trust, build more positive relations and create sustainable value for the people that matter most to them.
Key Responsibilities
Project management:
Successfully manage the delivery of assigned digital projects, taking responsibility for ensuring that all projects are delivered on time, to budget, are delivered to the brief and meet high levels of client satisfaction
Work with internal teams to interpret the client’s brief and work with the teams to create a digital solution that will meet the client’s needs
Develop a set of clearly defined deliverables for each project including comprehensive project documentation including project schedules, requirements documents, functional specifications and project schedules
Own the project management of these digital solutions, acting as the focal point for all requests and queries, effectively managing the delivery process, driving all deliverables through the creative, HTML and programming teams, and ensuring that all project amends are accurately implemented to ensure an error free delivery of projects
Proactively manage the scope, timings and priority of projects managing all timescales and internal and external resources to ensure these don’t deviate from agreed schedules
Co-ordinate all project meetings; draw up and circulate the agenda for each meeting at least 24 hours in advance; write and circulate a Contact Report within 24 hours; follow up and execute all necessary tasks agreed at meetings
Maintain and develop quality assurance processes for your digital projects, ensuring that Black Sun procedures are consistently applied before allowing projects to progress, so we deliver to the required standard and are protected from financial loss
Demonstrate real strength in identifying and managing project problems independently and provide effective solutions to address them
Successfully liaise and co-ordinate suppliers, completing the briefing process and ensuring that all work meets Black Sun’s quality standards; and
Comply, contribute to and seek ways to enhance our company and digital standards, processes and documentation.
Client relationship management:
Own day-to-day client relationships throughout the delivery of your projects building strong, trusted relationships with your day-to-day contacts
Liaise with your clients on a day-to-day basis, attending and leading meetings when required, and responding to all client requests in a professional and courteous manner. You will also be expected to be able to handle difficult or sensitive enquiries or problems with tact and diplomacy
Always deliver exemplary client services helping to ensure we maintain the current high levels of client satisfaction and continually seek ways to exceed clients’ expectations
Commercial responsibilities:
Produce budgetary estimates and secure client sign-off on all costs
Manage the financial risk of projects by adhering to all financial working practices and processes including creating budget proposals, completing regular reconciliations, raising and issuing purchase orders for external costs and completing accurate timesheets
Ensure that no work outside the scope of the agreed specification is undertaken, prior to agreeing the scope of the additional work and receiving approval on the cost estimate from the client; and
Where necessary, work with your team leader to develop strategies for managing overrun costs from clients.
New business and client development:
Work closely with your team leader to identify opportunities to upsell your clients, and to identify other opportunities to cross sell our digital services and solutions.
Support the new business process by assisting with the delivery of new business proposals through conducting research, producing budget proposals, helping to manage the internal process, and supporting your team leader with writing presentation documents. You may also be required to attend pitch presentation meetings from time to time.
Research and development:
Continually drive your understanding of our clients’ businesses, the industries they operate in, and trends in digital best practice corporate communications as it relates to them; and
Continually develop your knowledge and views on digital trends and key market insights and to share your knowledge with your team and the wider business.
Reporting Relationships
Reporting to: Head of Digital Delivery
Work closely with wider project management team as well as the Digital Strategy, Creative and Application Development teams
Qualifications, experience, and skills:
The successful candidate will hold or have experience in/with:
Project management qualifications such as Prince2
At least 2-3 years’ experience in managing on-line clients and projects from inception to delivery with the ability to work unaided on digital projects
Familiarity with best practices in website development, including accessibility, usability, and design
Experience interacting with clients at a variety of levels and across functions, managing client expectations and ensuring high levels of client satisfaction
Experience working with security sensitive information
Experience of scoping and designing Internet related projects of significant scale and complexity and identifying project risks
Excellent communication and presentation skills are essential
Good knowledge of project management techniques for digital solutions including requirements definition, sitemaps, schematics and wireframes, web analytics, etc
Good understanding of relevant methodologies and technologies – Microsoft Office, Microsoft Project PRINCE2, and a familiarity with Web content management systems and QA processes; and
Must be able to work effectively under pressure, within strict time constraints and must be able to manage multiple projects in a fast-paced, time sensitive environment.
Technical knowledge and skills
A good general understanding of a wide range of technologies is beneficial, including:
Microsoft Project expert user
Content management systems and publishing technologies
Email, RSS and SMS applications
QA techniques and processes
Knowledge of W3C WCAG levels and requirements
Your personal qualities:
Passionate about digital
Strong interpersonal and communications skills necessary to build trust and respect both externally and internally
High-quality service ethic and committed to customer service excellence
Ambition to self-improve
Ability to manage many urgent and often conflicting priorities
Strong ‘can do’ attitude with an innate ability to take initiative and work by yourself as well as in a team
Flexibility and team focused, non-hierarchical approach with a ‘roll up your sleeves’ attitude to getting the job done
A great sense of humour and fun!
Interview process
Phone chat with talent acquisition manager
1st Interview with hiring manager
2nd interview with hiring director and hiring manager
Benefits
In addition to a competitive salary based on skills and experience, as an employee at Black Sun, you will have access to a range of great benefits and perks, including:
25 days holiday per year with ‘bonus’ days for long service
Bonus scheme
Personal development opportunities
Group life assurance
Group personal pension plan
Employee assistance programme
Hybrid working:
Over the last 18 months, the way in which we work has changed. We surveyed and engaged with our staff to learn about what Black Sun’s future of work looks like, and thanks to everyone’s positive engagement and feedback, we developed a hybrid way of working, governed by three fundamental principles: Colleague, Client, and Culture. This means that however you decide to deliver work, you should protect all these 3 C’s. After a period of onboarding, employees can work from home, office and, where applicable, on-site with clients. The number of days is dependent on teams, role, time of year and deliverables.
Here at Black Sun, we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We foster a business culture where ideas and decisions from all people help us grow, innovate, create the best work and be relevant in a rapidly changing world