Job Description
IT Platform Administrator - Job Description
On behalf of Nationwide Building Society, AMS are seeking for an Administrator to join our IT Transformation Community Team for a 6 month Temporary contract with the likelihood of possibility of extension. This role is a deployment on a windows 11 project arranging collection of devises for employees working with an engineer on the technical issues should there be any. Then you will be dealing with mail and calls regarding an issues or problems feeding this back for resolution.
We're offering an hourly rate of £14.00 to £23.00 with a working schedule between 9am-5pm Monday to Friday. This role is a full-time contract with a total of 35 hours per week.
Target Start Date: Immediate Start
About the role:
This role sits within the IT Transformation Team, which is responsible for a variety of administration tasks including working alongside a current project of implementing and contributing to process improvement of current IT Infrastructure. In addition to learning about Nationwide’s Shared Technology Platforms and approach, there is an opportunity in this role to gain a wider understanding of all activity completed by the team.
What you’ll be doing
You’ll work closely with internal and external stakeholders where we provide excellent communication skills in handling enquiries and requests. We work in a team of analysts and engineers therefore you will complete a variety of administration tasks which may include however not limited to:
- Communicating with internal and external Stakeholders including stakeholder management
- Deploying devises for collection
- Mailbox management and calls
- Working collaboratively within the team
- Resolving issues and queries and technical troubleshooting
- Data entry and Data accuracy
- Eager to learn and self-motivated
- Having a pro-active approach and the ability to use your own initiative
- You will be mostly communicating with offshore suppliers
- Excellent written and verbal communication skills
- Good level of technical understanding
- Handling requests
- A variety of administration tasks
- Innovative thinking for process improvement
- Being on hand with what is going on
- Managing tasks across projects
Whilst there are established processes in place we are continually looking to evolve and find new ways to support our members so there is an opportunity to develop this role and improve processes
Bring your enthusiasm for helping and we’ll give you full training before you begin the role. Strong teamwork is built into the way we do things so, even at home, you’ll have lots of support from friendly colleagues.
Handling a range of administration tasks, you’ll play a central role when it comes to supporting our members. We’re a building society not a bank, so our customers are members of our Society. Their needs are at the heart of everything we do.
If you thrive on a challenge, we are the place for you! You will work within a fast-paced environment handling a variety of administration tasks and you will need to be confident in communicating internally and externally with stakeholders
About you
If you’ve got an administration and possible help desk background, if you’re a confident communicator and looking to take on a new challenge, this could be just the job for you. You’ll also be comfortable using a computer or laptop and hold previous experience with use of Outlook, Excel, MS Office and Microsoft Teams.
What we are looking for:
- Previous administration experience
- Enjoy working within a fast-paced environment and within targets and deadlines
- Provide excellent written and verbal communication skills to internal and external stakeholders
- Have a keen eye for detail and data accuracy and data entry
- Can use your own initiative
- Adaptability to challenges and resolve issues
- Work well within a team and communicate regularly, attending team meetings regularly and bringing enthusiasm
- Good technical knowledge and experience
Why work at Nationwide?
We’re different from other financial service providers. We’re a building society, owned by our members. And for over 130 years, we’ve supported those members to make the most of their money and achieve what they want from life.
That’s reflected in the way we work here at Nationwide. We come together to make sure we’re doing things in the best way possible, both for each other and for our members. If you join us, you’ll be part of that. You’ll be able to help us build something really quite special. And you’ll have the opportunity to make a real difference.
As a mutual organisation, we are guided by a social purpose which we interpret as ‘building society, nationwide’. A key element of fulfilling this purpose is employing a mix of people that reflect the wider communities that we serve.
On top of that, we always want you to be yourself. To use your skills and experience to make our Society stronger. To feel valued for who you are, not just what you do. Because here at Nationwide, we understand that we can do more together than we ever could alone.
What to do next:
If you’d like to apply, just click the ‘Apply now’ button.
If we receive a high volume of relevant applications, we may close the advert early, so please apply as soon as you can.
Best of luck in your application!
Job Type: Temporary contract
Salary: £16.00- £23.00 per hour
Schedule:
Experience:
- administration: 1 year (required)
- Technical support: 1 year (required)
Work Location: Remote
Job Type: Temporary contract
Contract length: 6 months
Salary: £16.00-£23.00 per hour
Schedule:
Ability to commute/relocate:
- Swindon: reliably commute or plan to relocate before starting work (required)
Experience:
- administration: 1 year (required)
- Technical support: 1 year (required)
- Help desk: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person
Reference ID: NBSHB0510HB
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