Fraud Industry Specialist
Manchester / Skelmersdale
35hrs per week
Hybrid working
We're not a bank that follows the crowd. Instead, we like to stand out for all the right reasons. Formed in 1872 in Victorian Rochdale, our bank is built on co-operative values that stand strong today. A lot has happened in 150 years, we don't just help people with their money, but help people fight for justice and the causes they care about. Our unique customer-led Ethical Policy, has made us a natural leader in environmental and social issues today, and we're market leaders in ESG as rated by leading ESG ratings agency Sustainalytics.
With a desire to challenge the status quo, and community in our DNA, we remain committed to our co-operative heritage and values in all that we do and provide a real ethical banking alternative.
There has never been a more pressing time for our Bank to focus our efforts on causes that matter to our customers and colleagues. Why not see where you can make a change, and join the UK's original ethical bank to continue our ambitions to lead the industry on environmental and social issues in 2023 and beyond.
The role:
We are recruiting for a Fraud Industry Specialist to play a key role in our Financial Crime Prevention Team. You will be a subject matter expert with a wide fraud knowledge background. This role will ensure Fraud Operations, and bank-wide fraud activities, are compliant in respect of the regulatory requirements, and that operational processes adhere to those regulations and are operated efficiently.
As part of hybrid working, this role requires 2 days per week in our Manchester City Centre office and 3 days remote.
Key Accountabilities:
- Create, own and oversee process documentation for Fraud Ops to ensure that there is an accurate, up-to-date, compliant and easily understandable process documentation at all times.
- Work with Operational Managers and Advisers within Fraud Ops to identify process gaps impacting Fraud
- Build and maintain effective relationships with internal stakeholders and stakeholder groups. Work with Operational Managers, Project Managers, Risk Owners to ensure Fraud Operations supports and provides a high level of Business expertise where there are complex impacts with the Operation
- Provide Fraud subject matter expertise to process and change governance processes, providing constructive support and challenge reducing the risk of adverse impact / breaches etc.
- Work with the Fraud Team and Risk to ensure that identified risks, where appropriate, are linked to processes and that controls are captured on process maps and ensure that RCSA documentation accurately reflects current processes.
- Own, track and deliver Internal Audit / Assurance actions relating to Fraud Operations where appropriate
- Lead the Operating / Efficiencies plan for Fraud
- Convert oversight recommendations into operational practice through process change governance and in-house training
- Run Quality calibration sessions with the Fraud Operational Team Managers
- Embrace thought leadership within Fraud Operations and provide well positioned views on the discharge of the operation in relation to Fraud, Regulatory expectations and Industry best practice
- Be seen as the go to individual for day to day Fraud expertise
Knowledge, Skills and Experience Required:
- Comprehensive knowledge of Fraud Regulatory requirements and operational impacted processes and procedures
- Organised and methodical, with attention to detail
- Expectation that the role holder will have or work towards relevant industry wide qualifications to Diploma level
- Expert in documenting processes and balancing the need for a defined consistent methodology with the need for users to easily understand the information
- Experience in, or exposure to, financial crime risk management in a banking or regulated environment
- Track record of balancing the need for central control of process documentation with local process ownership
- Strong verbal and written communication skills
- Ability translating complex data into business oriented and outcome focussed communications
- Demonstrable experience of building relationships and influence without necessarily having control
What You Can Expect From Us:
- 27 days holiday, plus opportunity to buy 5 extra days
- Competitive pension / income protection / life assurance
- Positive, friendly work culture that promotes work life balance
- Commitment from employers on continued learning & development
- Wellbeing support 'Help@Hand' offers mental health support, physiotherapy, GP's for both you and your family.
- 2 paid days for volunteering per year
- 'MyReward' corporate discount for over 800 retailers and Cycle to Work Scheme.
- Family friendly policies and supportive working environment
- Recognition scheme and a culture in which we celebrate success
- Colleague network groups committed to inclusion and diversity within our Bank.
Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.