Job Description
Client experience
· Embody Sephora Attitude and set an example in front of the team.
· Apply Sephora Attitude with the use of digital tools to enhance the client’s experience.
· Share product knowledge to build the sale and basket.
· Have a friendly and engaging personality in order to foster and maintain long-lasting positive client relationships.
· Provide support to the team in difficult situations ensuring client’s satisfaction.
· Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
· Provide support for the floor manager as an active co-lead.
· Inspire the team to offer our complementary services to maximize client satisfaction.
· Provide support for the Manager by maintaining and enforcing quality customer service and resolving customer service complaints.
· Empower the team to advise the clients on the most appropriate range of products, according to their needs and skin type.
Education & Demonstration
· Support your store team in explaining and demonstrating new products to the clients.
· Display an exceptional image and body language in accordance with the Sephora grooming guidelines.
· Make sure to set example and be a role model at all times.
· Ensure your team understands the client’s beauty pass status, points, current offers and follow the correct scanning process.
· Answer customer questions or referring them to the staff who can best provide answers if the information is specific to ascertain product/query.
· Promote Sephora website and other digital tools.
· Fix all complaints related to beauty pass program.
· Educate team on all the current offers.
· Ensure team’s knowledge is up-to-date with all new launches, guidelines and merchandising.
· Take over floor leadership segments and ensure the floor is always managed and covered.
Sales
· Drive Cross-category products to client and introduce new products or animation items.
· Drive the offer of complimentary services to the client and assist to uplift the average basket sales.
· Assist the Store Management in achieving sales objectives.
· Assist the management in achieving all commercial and operational KPI’s.
· Reinforce sales policies and techniques established at the Sephora University with all team members.
· Drive the sales target set by the management to achieve the desired market share in selective, exclusive and Sephora collection.
· Create disruptive internal competitions to motivate the team and boost the achievements.
· Drive the team to deliver Beauty to Go sales through coaching and +1 behaviours while setting personal objectives for the cash team, including the sales of gift vouchers.
Business
· Assist the Store Management to drive top and bottom line / brand sales.
· Assist the Store Management in achieving business KPIs.
· Analyse all relevant KPIs and propose action plans for improvement.
· Contribute to all business reports as required.
· Weekly report sent to the CRM team with all customer complaints.
· Send off weekly / monthly reports to the Cash Manager / Operations Manager with regards to, SBP recruitment, +1’s, BTG sales, gift wrap and SBP process followed, cash team sales objectives, etc.
· Ensure the team process the client transaction accurately and efficiently.
· Monitor and maintain the cash wrap area with appropriate levels of packaging and supplies
· Maintain a clean workspace at the cash area, gift wrap and Beauty to GO.
· Have a Beauty to GO focus with selling replenishment, pricing, merchandising and cleanliness.
· Update the discrepancy file, shift summary reports and other cash related processes.
· Supports store team with merchandising procedures (products, testers, prices, animations and stock room, beauty hub tools etc.) according to Sephora standards.
· Assist store in all departments where necessary (cash, operations other axis).
· Prepare cash receipts for bank deposit, cash bags for cashiers, daily cash reports, balance the cash drawer/safe, reconciles cash and credit card receipts daily, investigate and resolve any out-of-balance problems.
· Identify IT issues and able to lead and resolve.
· Monitor offers availability and create alert order/ transfer if needed. Assist the management to improve on audit finding and create an action plan.
· Direct and manage the work of cash team.
· Together with the Management, encourage the team to apply and follow established policies and procedures regarding store operation and cash management.
· Accurately monitor stock availability on Beauty to Go and report low stock to the store management to avoid OOS situations.
· Count the money in cash drawers at the beginning/ end of shifts to ensure that amounts are correct and that there is adequate change.
· Identify and resolve any cash or card discrepancies.
· Assist your store in all departments where necessary (cash, operations other axis).
· Enforce cash management guidelines and procedures as per Sephorapedia, audit guidelines and CEE report.
People
· Motivate and develop the team through daily training/ observations and provide feedback to the management (in line with Sephora Attitude and the CEE).
· Communicate and drive the team on business strategy, vision through animate briefings, coaching's and trainings.
· Increase the team confidence and motivation by praise and feedback for their performance.
· Ensure the team is attending training and follow up is done after the training is attended.
· Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.
· Ensure an addictive beauty experience through performing monthly assessments.
· Liaise with the store Management to manage the Annual leaves according to business needs.
· Assist management in creating and implementing development plans for all areas of the business.
· Assist management in the training al off new employees on cash related procedures.
· Drive and inspire the team in recruiting SBP members and follow up on achievements and coaching needs.
Know How
· Keep the knowledge and skills up to date by attending regular training and convention events, either in class at Sephora University or in store and by connecting and actively using our digital training platform (Axonify).
· Project an exceptional image and body language in accordance with the guidelines set by Sephora
· Inspire and motivate the team
Job Type: Full-time
Salary: From £26,082.25 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Life insurance
- Private medical insurance
- Referral programme
- Sabbatical
- Sick pay
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
Ability to commute/relocate:
- East London: reliably commute or plan to relocate before starting work (required)
Experience:
- Retail management: 1 year (preferred)
- People Management: 1 year (preferred)
- Cash Supervising: 2 years (required)
Work Location: In person
Apply
Go Back