Function: Commercial & Customer team
Salary: £19,901
Role Type: Hybrid / On Site
Hours: 35 hour per week
Location: Manchester
Looking for a 10 month placement opportunity starting in September 2023?
At Northern, we are dedicated to developing and delivering a better rail service in the North of England, by employing driven and motivated people to improve what we do on a daily basis. We have an exciting opportunity for a Year In Industry Student to join the Commercial & Customer team.
The Northern Year in Industry Placement runs for 44 weeks and offers you the opportunity to experience our culture and gain exposure to what goes on in the rail industry. The design of the placement is to equip you with the skills and the practical experiences to become a great manager of the future. You will get to work in one business function, where you will work as part of the team. The overall aim of giving you real workplace experience, so that your levels of responsibility and accountability will increase, your commercial awareness will grow, and develop your professional experience to your career off to a great start.
About the Placement
1 in 4 Northern customers now travel using AP Tickets, and this will only grow with the introduction of pay-as-you-go within urban areas and the expansion of Demand Based Pricing (AP) in inter-city and long-distance areas.
You’ll be part of the team, responsible for shaping the future of Advance Purchase (AP) ticket sales at Northern, during a time of exciting fares reform.
You’ll also focus on analysing revenue more broadly to identify opportunities for growth and recommend interventions. There will be cross functional working across the wider Commercial & Customer team, in particular the retail and revenue protection teams.
Key Tasks
- Applying Revenue Management strategies to trains 8 weeks before travel, these will define the allocations and quotas of AP pricing levels.
- Analyse data and make recommendations for improvements to Revenue Management strategies, including planning for events and periods of high demand.
- Collaborate with analysts from the wider Commercial Development team to include other data sets in Revenue Management analysis – e.g., passenger counts and customer satisfaction.
- Daily/weekly revenue reporting and analysis including but not limited to conductor machine collection/usage, ticket validation, refunds.
Opportunities in Revenue Growth
- Ability to evidence demonstrable and significant revenue growth directly linked to personal actions and responsibilities.
- Gain specialist knowledge in Revenue Management whilst learning about the direction of travel for the whole industry when it comes to fares and ticketing
- Participate in working groups to share best practice with sister TOCs Southeastern and LNER
- Attendance to at least one Revenue Management conference (RMAPI) which includes presentations from Revenue Management professionals across several industries e.g., hospitality, airlines, cruises.
- Regular front line days to engage with conductors and revenue protection colleagues, sharing insights and knowledge.
- Collaborative working with the wider business to ensure decisions are underpinned by insight taking into consideration commercial impact.
About You
As a highly motivated individual, you’ll demonstrate enthusiasm; as well as an interest in data analytics, revenue management, business management and/or economics. You will also be able to demonstrate the below:
- Be working towards completing a bachelor’s degree or master’s degree.
- Work experience is a plus, but not essential.
- You possess leadership potential and/or technical knowledge.
- You have strong communication skills, and you are fluent in English.
- You have a high-performance and achievement orientation.
- You are interested in experimentation and innovation.
- You are able to think creatively and outside the box.
- A keen eye for detail
It is also essential for you to:
- Attending a university in the North of England
- Be in your 2nd year of University and looking for a work placement in your 3rd year.
You'll also need to share our values, too. They reflect what's important to the way we work, which means we look for the same in everyone who joins us...
Make it yours - We're proud to be who we are. We don't hide our personality, we let it shine and bring our best every day.
Make the difference - We never settle for okay. We pursue perfection, seek out better ways and always look to improve.
Make it last - What we do today affects tomorrow, so we look after the environment, our communities and each other.
Our Benefits Package
Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:
- Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.Agile working for non-train crew - many of our roles can now be based at both home and the office, which is great if you are looking for flexibility.
- Recognition Programmes - from our Loyalty Awards events to our Proud to be Northern Awards, we make sure our people know they’re appreciated.
- Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
- 75% discount with other Train Operating Companies - after 2 years with us, you’ll also get discounted travel on many other rail services in the UK and Europe.
- Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
- A generous holiday entitlement - our incredibly generous holiday entitlements can help you feel like you can get away too.
- Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.
About Northern
At Northern, we play a vital role connecting millions of people to work, leisure and education opportunities.
We operate 2,500 services a day to more than 500 stations across the North of England. But our vision is about more than just train travel. It’s about setting a new standard for customer experiences. And that means building a different kind of workplace. One that values individuality and celebrates differences. Somewhere we can work together, have fun, and get stuck in to making our customers’ lives easier. A place that goes out of its way to create incredible opportunities for everyone to grow and be the best we can be every single day.
So, if you’re smart, forward thinking, passionate and full of fresh ideas like we are, you could play your part in making it happen.
Equal Opportunities
We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We are committed to encouraging and celebrating applications from different backgrounds, whatever their gender, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.
We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace.
Your on-line application
Ready to help our customers go do their thing? You can get started by telling us more about what your thing is.
The first thing you need to do is complete our online application form and tell us a little bit more about yourself.
Once we have all your details, we will be back in touch to let you know what to expect.
Important: Northern reserves the right to close the advert before the published closing date if high volumes of applications are received. In this situation partially completed applications will not be progressed forward or given extra time to complete.