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The Company

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

We are looking for a General Manager in our Grange Park 3 site (NN4 5FB).

The General Manager is responsible for the compliant operation of the site, strategic planning and growth of existing customers. The position holder will adhere to both company, legal, regulatory and customer quality standards, while maintaining staff relations and Health & Safety standards.

The position will offer a salary range of £60,000-70,000 (subject to experience), car allowance of £6,000, bonus and family health cover.

Benefits of working for us:

• 25 days holiday (excluding bank holidays)
• Company Pension Scheme
• Employee benefits i.e. Discount schemes including E-vouchers and gift cards, gym membership as well as a recognition platform
• Critical Illness Cover
• Tailored development and career opportunities
• Company sick pay*
• Employee Wellness initiatives – WeCare - includes 24/7 online GP, mental health support service, get fit programme and more

Key responsibilities:
1. Legal, Regulatory & Quality

• Prepare for and lead any site audits, both internally and externally, ensuring any actions arising are completed within required timescales.
• Primary local company contact for regulatory bodies.
• Attends/participates in investigator meetings as needed and ensure resolution with appropriate CAPA’s completed.
• Ensures site staff are trained and the corresponding training records are complete and accurate at any time point and reflected in both the company’s training records and quality management system.
• Close analysis, promotion, and identification of areas for improvement within Yusen’s quality management system.

2. Operational

• Day to day responsibility for the running of the warehouse operation
• Pro-active daily resource planning.
• Regular management information and accurate reporting
• Effective communication with all departments within Yusen Logistics.
• Team briefing and staff communication
• Ensure stock integrity through effective management of Inventory teams and available systems
• Responsible for the delivery of all contractual KPI’s and budget requirements across the site
• Ensure headcount is actively managed and planned for in peaks/shutdowns or down turns.

3. Customer relationship

• Develop understanding of all the site contracts’ supply chains to identify and progress account development opportunities for service enhancement or additional business/volumes.
• Production of accurate statistics / KPI’s in line within agreed time periods
• Establish and maintain exceptional senior customer relationships, working both directly with selected growth customers as well as existing Contract Management teams supporting larger Key customers.
• Ensure that professional and effective communication is always maintained, managing any queries in a timely manner to the best satisfaction of both parties.
• Ensure Monthly and Quarterly business reviews are conducted and documented with actions and owners identified supporting Contract teams or managing directly with customers as require

4. Financial

• Close management and trend analysis of operational discretionary spend
• Implementation of profit-enhancing/cost-reduction initiatives
• Managing financial data flows to strict deadlines to ensure the accurate production of monthly management accounts – accruals, prepayments, cross charges
• Management of cost in line with budgeted targets, addressing any potential issues or deviances in a timely manner.
• Ensure supplier agreements and terms of business are effectively managed, taking appropriate action as necessary to address contraventions.
• Ensure compliance with YLUK Financial processes and procedures within the function, offering guidance and support to ensure this remains appropriate to the business.

5. Continuous improvement

• Working collaboratively with existing CI department staff to improve processes and procedures, driving efficiency and improvement in business operation and customer service within Yusen’s quality management system.
• Identify, plan, and support the implementation of continuously improvements initiatives taking accountability for departmental actions.
• Self-audit the function against processes and procedures, identifying and correcting any discrepancies, recommending, and implementing corrective actions to ensure no repeat occurrences.
• Maintaining standards and disciplines. Improvement of internal contract audit scores year on year

6. People

• The development of staff resourcing and agile solutions to further remove the need for external casual staff
• Management and coaching of individuals’ operational activities. Provide leadership and encouragement.
• To manage and monitor levels of performance through delegation and objective setting with involvement of others.
• To identify and ensure delivery of training requirements of all colleagues to ensure continuous and progressive improvements for both the individual and the operation.
• Ensure all company procedures, including absence, performance, holiday, etc are managed and adhered to.
• Ensure all team members are aware of key outcomes, business processes, expectations.

7. Health & Safety

• Ensure that a best-in-class HSE performance is maintained within the site and that a culture of safety in everything we do is embedded.
• Drive an engaged and robust H&S agenda across the contract as part of the Senior Management Team.
• Lead by example, providing guidance and mentoring as necessary to ensure a consistent approach by all employees.
• Ensure all health and safety procedures are adhered to all times, raising any non-compliances or concerns at the earliest opportunity, recommending, and implementing any agreed changes.

Key requirements:

• Degree Level Education and associated qualifications in Operations or Pharmaceutical sectors preferable
• Preferably experienced in working with MHRA, Home Office and CAA/DoT or other regulatory bodies
• Proven management experience within warehouse operational environment (Pharmaceutical operation preferable)
• Commercial awareness and cost management.
• Record of successful Business Development and growth Demonstratable history of business improvement through analysis.
• Proven experience of developing and running highly performing teams
• Collaborator with management skills.
• Customer management and communication skills.
• Excellent stakeholders management skills
• Excellent communication and customer service skills.
• IT – Outlook, Excel, PowerPoint
• Very high degree of integrity.
• Ability to withstand pressure and work to tight deadlines.

Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.