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HM Revenue and Customs Logo

Private Office Support

5651786

Newcastle upon Tyne, England

2 days ago

27650 - 28918 GBP

HM Revenue and Customs

www.hmrc.gov.uk

London, United Kingdom

Jim Harra

$500 million to $1 billion (USD)

Government

2005


Job Description

Details

Reference number

284926

Salary

£27,650 - £28,918

Job grade

Executive Officer

Contract type

Permanent

Business area

HMRC - CDIO - CIO Customer Engagement & IT Business Services

Type of role

Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

1

Contents

    Location

    About the job

    Benefits

    Things you need to know

    Apply and further information

Location

Leeds, Newcastle-upon-Tyne, Telford

About the job

Job summary

The CDIO Customer Engagement & IT Business Services team supports HMRC Customer Services Group incorporating Personal Tax, Debt Management, Business Tax and Customs and Benefits & Credits. The team has a focus to Transform Customer Management, helping our customers to be able to interact with us in the right way, at the right time and for the right reasons.

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.


Job description

Working as part of a small team, you will support the Chief Digital Product Officer, ensuring their priorities and HMRC’s priorities are driven forward, and time is arranged most effectively.

The role of Chief Digital Product Officer is extremely busy, and you will play an essential role in ensuring they are prepared for each day. This is an exciting time to join the team as the role of the Chief Digital Product Officer is in its early stages and you will be given the opportunity to see the role develop. You will be part of a wider network of Private Office Support community, sharing knowledge, skills and best practice.

This is a truly collaborative role, and you will build relationships across CDIO and the wider HMRC with people of all grades and roles. Private Office teams play a vital role in making sure HMRC’s senior leaders are equipped for the day and you will be relied on to make sure meetings are arranged, travel is sorted and all papers are at hand. It is a busy, interesting and demanding role with opportunity to develop and get involved in other support activity.

Person specification

This list is not exhaustive. As part of a small team you will be expected to provide cover for other team members, increasing your knowledge skill and working flexibly across grades at times:

Proactively manage a busy diary, arranging meetings, ensuring meeting purposes/expected outcomes are clearly articulated, and making sure all relevant papers and supporting documents are to hand.

Inbox management where appropriate, responding to emails on behalf of the Chief Digital Product Owner where relevant. Flagging urgent emails as needed and upwardly delegating other work items quickly and accurately.

Ensuring an effective filing system is in place for inbox items and other documents, using One-Note, SharePoint or other electronic storage systems for effective document management.

Arranging all aspects of travel, being mindful of costs and ensuring value for money at all times.
Proactive liaison between all Private Offices, ensuring co-ordinated and effective working.
Providing all aspects of usual secretariat duties as needed, including minute taking, tracking and escalation of actions, collating briefing packs etc.

Essential Criteria

You will already have the following:

Evidence of strong senior stakeholder management and the ability to quickly build relationships.
Evidence of working at pace in a fast moving environment.
Demonstrable ability to understand key priorities and business requirements with the ability to use judgement and ensure meetings happen at the right time.
Strong IT skills, understanding SharePoint & One Note and Excel

Desirable Criteria

Previous private office experience.

Benefits

  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Things you need to know

Selection process details

All Criminal Record Checks applications are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

As part of the application process, you will be asked to complete a CV and Personal Statement. Further details around what this will entail are listed on the application form.

Your application should include:

A CV, detailing your job history and giving positive examples of experience relevant to the job specification above.

  • A 500 word Personal Statement to include what you can bring to the role, positive examples demonstrating the essential criteria and showing your suitability for this post.

An initial sift based on how you meet the essential criteria will be held if a large number of applications are received.

At interview you will be asked to provide positive examples to demonstrate previous experiences and how you meet the essential criteria and requirements suitable to the role.

Interview dates to be confirmed.

We reserve the right to raise the score required at any stage of the process in order to manage numbers.

A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Eligibility

To check that you are eligible to apply, review this eligibility information

Important information for existing HMRC contractual homeworkers:

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need, so please review the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you are able to travel to.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible.

Equality and Diversity

We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued, supported and comfortable being their true self at work.

We’re proud to be a diverse and inclusive employer, supporting social mobility by giving opportunities to people from all walks of life. We want to maximise the potential of everyone who chooses to work for us and offer a range of flexible working patterns and support. Our aim is to make a fulfilling career at HMRC accessible to you.

For more information on how we make this happen, review this information on our culture and values.

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Locations

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

Security Update

For more information on the level of security checks we will carry out, review this information on security checks

Further Information

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process.

Duplicate applications for the same vacancy will also be withdrawn.

Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document "Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk

Problems during the application process

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

If you think you’ve made a mistake on a submitted application (e.g. you’ve ticked the incorrect eligibility box), please contact hmrcrecruitment.grs@cabinetoffice.gov.uk at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.

Please use the subject line to insert appropriate wording e.g. Please re-open my application - 284926 & vacancy closing date 16/05/2023.

For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.


Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

    Name :
    Jayne Hutchinson
    Email :
    jayne.hutchinson@hmrc.gov.uk

Recruitment team

    Email :
    hmrcrecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned via complaints.grs@cabinetoffice.gov.uk If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Click here


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