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University of Sunderland Logo

Residential Assistant Summer 2023

5651786

Sunderland, North East England, England

1 day ago

21974 - 26606 GBP

University of Sunderland

Sunderland, United Kingdom

David Bell

$100 to $500 million (USD)

College / University

Education


Job Description

To assist in the pastoral care of residents within student accommodation; providing a first
point of contact for queries out of hours, maintaining an oversight of student behavior,
providing a safe and secure residence and encouraging the development of a student
community within the policies, procedures and regulations of the University.

Key Responsibilities
and Accountabilities:


  • To provide a first point of contact for resident’s outside of normal office hours.

Monday to Friday 5.30pm to 8am, weekends (48hrs), Bank holidays and
University closed days (24 hrs).


  • To work as part of a team with Accommodation Assistants,

Accommodation Managers and University (and on‐site) Security.

  • To assist in establishing and maintaining social contacts with residents in halls
and contributing to the development of a sense of community within the hall.

  • The RA team at each Hall will be expected to organise social events

throughout the academic year for the Residents in your Hall.

  • Actively promote good environmental good practices, social events and
activities.

  • To staff the hall reception area when required and undertake basic reception

duties offering assistance, support and information to residents as
appropriate within duty rota period.


  • To assist in all matters to do with the general wellbeing, safety, security and

conduct of residents in line with University regulations.


  • To assist the site manager in facilitating bi‐annual fire drills.


  • To ensure that records of noise disturbances and other instances of anti‐social
behaviour are kept and reported as prescribed.

  • To respond to all occurrences of fire alarm activations assisting onsite Security

Special
Circumstances:

University of Sunderland
Role Profile
Part 2

Part 2A: Essential and Desirable Criteria

Essential
Qualifications and Professional Memberships:

Knowledge and Experience:
• Ability to communicate well both verbally and in writing, use of email and

Microsoft word.

  • Ability to respond calmly and authoritatively to possible emergencies and
work effectively and appropriately under pressure

  • Demonstrable examples of ability and willingness to help others.

  • Good understanding of customer service and care

  • Appreciation of the need for confidentiality with regard to all matters relating

to operations of halls, students and staff.

  • Awareness of student needs
  • Report writing experience

Desirable

Knowledge and Experience:
• Good numeracy and literacy skills


  • Awareness of equal opportunities issues

Part 2B: Key Competencies
Competencies are
assessed at the
interview/selection
testing stage

Communication

Oral

  • Communication is initiated, in a timely fashion
  • Information is summarised accurately
  • Recipients reactions are noticed and appropriate responses are given


Written

  • Written material is well structured, clear and concise
Consideration is given to others' needs when choosing how to present the material


Decision Making

Independent decisions

  • Considers wider impact of decisions, assesses possible outcomes and their
likelihood
  • Uses judgement to make decisions with limited or ambiguous data and takes
account of multiple factors
  • Distinguishes between the need to make a decision, when to defer and when
not to take a decision


Collaborative decisions


  • Helps others to explore options that initially appear to be inappropriate or
unfeasible and recognise when a decision is or is not needed
  • Enables others to contribute to decisions
  • Ensures that options are weighed, outcomes identified and chances of success
considered
  • Challenges decisions, appropriately to ensure consideration and processes are

robust

Provision of advice

  • Anticipates and highlights issues that need to be taken into account
  • Outlines possible impacting factors, assessing their degree of influence on the
choice of options
  • Ensures previous learning is included


Pastoral Care and Welfare


  • Calms and reassures those in distress
  • Provides assistance recognising the limits of own ability and responsibility.
  • Refers to others when extra help is needed

Planning and Organising Resources

  • Suggests ways of improving working practice and use of resources
  • Creates realistic plans to achieve own deadlines and objectives

Monitors progress of self and or others so that corrective action can be taken if
needed

Service Delivery

  • Has accurate and up to date knowledge of services available in own and
related areas of work
  • Correctly refers customers elsewhere
  • Ensures that the experience of each customer is positive and satisfactory

Date Completed: 19 February 2018


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