WHO ARE KFC?
Colonel Harland Sanders opened the first KFC in Corbin, Kentucky in 1938. He started with one restaurant, 11 herbs and spices, and an idea. From there our incredible brand and product grew to what it is today.
KFC first came to the UK in 1965 with our first restaurant in Preston, Lancashire. Today we are a billion-pound business with over 1000 restaurants run by our 28,000 restaurant team members. Our headquarters are based at the Restaurant Support Centre (RSC) in Woking, Surrey – a 24-minute train from Waterloo. Of the c.1000 restaurants in the UK, 95% are owned and operated by 34 franchise partners; the remaining 5% are company owned and run.
WHO ARE ‘YUM!’?
KFC is one of the 5 brands operated by our parent company Yum! along with Pizza Hut, Taco Bell, The Habit Burger Grill and recently added Heartstyles. We are the world’s largest restaurant group with over 52,000 restaurants across the globe.
Yum! isn’t your average Fortune 500 company. We like to do things a little differently. From our world-famous culture of fun and recognition to our focus on your career potential.
OUR CULTURE
BREAKTHROUGH RESULTS, TEAMWORK AND RECOGNITION
We believe that our success is driven by the power of our employees working in unison with a shared set of common goals and values. We are very proud that KFC UKI is recognised as a key market not only in terms of profit and innovation but also for the talent we grow and develop for Yum!.
We invest heavily in our people and helping them drive their personal development. As part of this we give each of our managers in the business the opportunity to go through Heartstyles. Heartstyles is a tool and strategy to measure and manage culture, building people’s self-awareness and helping them to transform their behaviours. This tool can then be used in coaching conversations you have with your team and line manager and to help build effective individual development plans.
We celebrate success every day and to us recognition is much more than just saying thank you- it is about really celebrating achievements, milestones and behaviours. One of the ways we do this is through our own personal recognition awards.
As a company we take our corporate social responsibility very seriously and encourage our employees to ‘give something back’ through companywide charity efforts.
As an equal opportunity employer, we embrace individuality and diversity. We employ irrespective of background, age, ethnicity, colour, gender, disability, sexual or religious orientation and marital status.
MORE ABOUT THE ROLE
We are looking for an enthusiastic, self-driven, positive thinking individual with a passion to learn to join our People & Culture (P&C) team as a P&C Advisor.
As an integral part of the team, you’ll be an ambassador for our heart led culture through your day-to-day people touchpoints across all stakeholders. Our people are our most important asset and with your approachable and warm nature you’ll play a big part in their employee experience throughout the employment lifecycle.
Working closely with the P&C Business Partners, you’ll utilise your high attention to detail, passion for continuous improvement, and problem-solving skills to bring change and drive efficiencies within the People & Culture space, establishing yourself as key point of call for all first line P&C queries.
You will be well organised, proactive, and responsive, with the ability to communicate at all levels and work well across different teams. You will be flexible and adaptable and able to apply tact and discretion when managing sensitive and highly confidential information.
KEY JOB FUNCTIONS INCLUDE:
Employee Life Cycle
Knowledge & understanding of all of pre-employment checks; ability to complete right to work checks in line with statutory requirements as well as ensuring references and verification checks are carried out and recorded according to internal policies and procedures.-
Support with Tier 2 Visa sponsorship and ensure the company is compliant with the Home Office’s sponsorship guidance to fulfil the duties as a sponsor.
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Produce contracts/offers of employment, enabling a seamless transition into the brand, and providing relevant documentation for contract adjustments where required, creating a world class onboarding/offboarding experience.
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Ensure documents produced have been checked and validated for quality.
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Support the wider P&C team to review and update central P&C documentation (e.g., letter and contract templates) in line with legislative changes and best practice.
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Strengthen our induction, recognition and retention activities and support associated on projects.
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Assisting employees with MyKFC, accessing payslips, booking holiday etc.
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Ensure the RSC and Restaurant are connected by arranging for every new starter to work in restaurant for a week as part of their induction.
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Partnering with the business and Business Partners to provide advice to employees and managers on people topics and executing lifecycle process tasks both effectively and efficiently.
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Implementing programs to improve the employee experience such as new starter interviews, stay interviews and exit interviews to provide data driven insights.
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Support the P&C Business Partners (P&CBPs) in reviewing talent, including succession planning and organisational design
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Contribute to a positive working environment, encouraging a proactive approach to people's wellbeing.
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Partner with internal comms team to share updates on new starters, leavers, promotions, or any other relevant updates.
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Responding to any external employment reference requests, and salary confirmation requests.
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Supporting on activity in relation to our annual Building People Capability Cycle.
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Involvement in year-end process, including supporting Reward team with creation of letters.
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Collaborate with Executive Assistants and P&C BPs to maintain an up-to-date org chart monthly.
Employee Relations
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Guiding Coaches on all employee relations issues including first line support for performance management.
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Advising on absence management guidance as well as maintaining partnership with Occupational Health provider.
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Support the education and coaching to line managers on all People & Culture matters
Policies
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Monitor and review P&C policies and procedures to ensure legal compliance whilst being fit for purpose.
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Stay up to date with employment legislation and abreast of any upcoming changes.
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Highlight issues with a strategic, legal or employee relations impact to P&C Business Partners
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Ensure all policies and procedures are available and easy to access.
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As the subject matter expert, provide advice and guidance on policies/procedures and practices, as well as terms and conditions of employment.
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Improving, implementing, and administering P&C policies and procedures.
Payroll
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Ensure & maintain accurate, up to date and relevant data is held on HRIS by processing payroll monthly.
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Act as a key point of contact for the Payroll team to ensure employees are paid correctly, on time and helping them with any queries that may arise.
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Liaise with Payroll on any absence away from work e.g., parental leave, sickness etc.
Learning & Development
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Partner with the relevant stakeholders on the plan for our Learning & Development (L&D) curriculum.
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Execution of development programs within our KFC College.
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Supporting the execution of Heartstyles programs, either for the Field or the RSC plus day-to-day management of campaigns for all Heartstyles cohorts.
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Owning relationships with external providers to source and deliver courses, ad hoc learning interventions and venues.
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Support the management of Learning & Development budgets ensuring tight controls on spend.
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Maintaining records for all L&D interventions, monitor compliance and provide insight.
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Liaise with global partners on L&D initiatives and implement for KFC UKI as relevant.
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Management of all associated costs and invoices.
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Ensure all materials, resources and tools are up to date and relevant.
Data & insights
- Collate and provide analysis on people metrics where required.
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Work in partnership with the P&C BPs to ensure employee and manager queries are resolved effectively, spotting trends and patterns, and proposing solutions.
WHAT WE’D LOVE FROM YOU
DESIRED EXPERIENCE
CIPD qualified, or working towards
ABOUT YOU
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A practical self-starter, the successful candidate will be used to managing conflicting priorities, delivering to tight deadlines and used to partnering effectively with internal customers and external stakeholders
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Proven process mind-set and ability to manage deadlines within a fast-paced environment, whilst maintaining high levels of detail and accuracy
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Excellent interpersonal skills, with an ability to develop effective relationships with the business and across the P&C team to leverage results
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Ability to work on own initiative and without need for close supervision, with strong communication skills where support is needed
WHAT WE CAN OFFER YOU
REWARD, PROGRESSION AND LOTS OF RECOGNITION
A career with KFC offers much more than just fantastic earning potential. We reward achievement with amazing incentives and benefits, including;
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Company and performance related bonus
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Generous pension with up to 11% company contribution
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Private healthcare with the option to increase to include family cover and extra dental cover
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Annual holiday allowance starts at 25 days with the option to buy or sell up to 3 extra days per year
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After 5 years’ service, annual holiday allowance increases to 30 days
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Study support may be available for job-related qualifications
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Competitive maternity leave and flexible return to work options
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International career opportunities across Yum!
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Pick n Mix Benefits, options include gym membership, health screening and travel insurance
KFC is also a very sociable company and we strive to incorporate our company value of fun whenever we can.