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Personal Assistant
Are you an experienced PA who can provide full business support at director level, with the capability to build strong relationships? If so, please read on to learn more about this exciting opportunity to join us here.
Contract: Permanent
Working hours: 35 hours per week, Full-time. You’ll agree your working pattern with your manager.
Salary: £36,000 per annum
Reporting to: Senior Leaders
Location: London Docklands - Our permanent hybrid policy sees us all working four days across a fortnight in the office
In your role you will support senior leaders – helping them to fulfil their responsibilities effectively to meet our organisational commitments.
You will thoughtfully manage diaries, email inboxes in line with their preferred method of organisation, prioritising strategic objectives and all incoming actions and their deadlines. This requires excellent diary management where you will need to be mindful of conflicting priorities.
You will act as the point of contact for your senior leader, advising colleagues of their priorities and availability. You will support 2 senior leaders and may, at times, be asked to support 3.
As a Personal Assistant, you’ll demonstrate resourcefulness, trustworthiness, and discretion. You’ll be required to confidently handle sensitive and sometimes personal information whilst proactively monitoring any problems, issues, or tasks that may arise. You’ll work flexibly and proactively, using your common sense and judgement when completing your varied range of tasks.
Key responsibilities
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Taking responsibility for delivering your objectives and helping your senior leader meet theirs – working collectively, particularly with other personal assistants, to contribute to meeting our wider commitments
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Developing deep knowledge and understanding of senior leadership responsibilities and priorities – to identify potential impact and share or highlight relevant information at the right time in the right way
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building strong relationships with, and understanding the role and remit of senior leaders including their direct reports, to enable you to support them effectively and efficiently
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Supporting your senior leader’s direct reports when needed
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Providing full business support - arranging meetings/events including booking venues, making travel arrangements, sorting out agenda timings, logistical issues and sending invitations
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Filtering calls, correspondence, complaints and requests – knowing when it’s appropriate to look after, or investigate, it yourself, and when to ask for more input or review
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Capturing information from meetings and workshops and producing accurate minutes or presentations when required – outlining clear actions to the relevant people, and following up to ensure agreed actions are completed on time
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Inducting new senior managers in the senior leader’s area, when necessary, including creating schedules
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Systems administration including recording holiday and sickness for their direct reports
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities.
You’ll have to meet the following minimum criteria:
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Experience of working as a PA to senior leadership/director, including excellent use of Microsoft Outlook, familiarity with other packages such as Word, Excel and Power point
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Demonstrate ability to deliver at pace - ability to work independently, organise your time, and manage a busy workload of competing tasks to deliver deadlines and priorities
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Excellent judgement and being a proactive problem solver
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Showing accuracy and exceptional attention to detail
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Communicating in a straightforward and approachable way with people at all levels
Why Financial Ombudsman Service?
Our people are the most important part of delivering our purpose. If it wasn’t for their amazing efforts, ideas and commitment we wouldn’t be able to make a difference that we do today. So, we offer an attractive, competitive salary and flexible benefits to suit them.
Here’s a list of some of the many benefits and perks you can get for working with us:
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25 days holiday entitlement, with the option to buy extra or sell days
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Generous pension
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Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
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Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
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Employee Assistance Programme
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Extensive opportunities for personal and career development
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Fully equipped on-site gym open 24 / 7 (London office only)
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Extensive Well-being resources including on-site therapists (London office only)
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Beautiful and bright London office looking over the Thames and near to mainline stations
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Our Coventry office is 2 minutes’ walk from the main station
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Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!
How do I apply?
Please apply with your CV and a supporting statement (no more than 500 words) detailing how your skills and experience relate to the position and criteria
Applications need to be submitted by 23.59pm Monday 8th May 2023
Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted.
We’re proud to be an inclusive employer
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.
We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email hrsupport@financial-ombudsman.org.uk and let us know your preferred method of contact.
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Good luck with your application!