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Cygnet Service Co-Ordinator (Administrator)

The Cygnet Service works in partnership with children, parents, and partner agencies to fulfil the potential of every child/young person and their families by providing autism parenting support and practitioner training programmes that have been developed and evaluated to build knowledge, skills and support to make a difference for families and their communities. The service is funded and maintained through income generated from organisations at national/international level with training, resources, and support to deliver the Cygnet programme in their communities under licence to Barnardo's. To meet family's needs and to keep the programme relevant the service develops new and updated materials with the support of parents and key partners.

The foundation of the service is the Cygnet Autism Parent Support programme. This is an evidence-based programme for parents and carers of autistic children aged 5-18. The programme aims to support parents who may feel particularly isolated in meeting their child's needs by providing them with appropriate knowledge and skills in a mutually supportive environment.

The role: Cygnet Service Co-Ordinator (Admin)

To support the Cygnet Service, we have a vacancy for a passionate, dynamic, and experienced administrator to support this service on its exciting, innovative, and inclusive journey to provide families and practitioners with relevant information and support.

Cygnet is an exciting phase of development, in response to this we need to change the way we work. New service processes must be created to ensure we are able to work effectively and provide the same level of care and support for the people we work with.

Customer service and support is a priority for Cygnet, and we need someone who feels the same. Taking good care of the people who contact us and offering solutions to their queries will be part of your role. You will also contribute to an efficient and professional service by making sure records are accurate and kept up to date.

Cygnet stays connected to and works closely with a range of organisations and specialist practitioners. One of the ways we do this is through our social media pages. You will have the chance to share content and help us build strong and beneficial working relationships with individuals and organisations.

What can we offer you?

You will be at the heart of a small but focused team who are driven to provide high quality support for families and organisations. We are serious about the work we do and we enjoy doing it. We have an experienced team that can offer you support, and we will encourage you to bring your own unique skills to ensure you develop a role that works. We are based in Bradford, but you will be able to work with people from all over the UK and Republic of Ireland giving you opportunities to build relationships that can support your own professional development as well as making sure Cygnet thrives.

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out 1st April 2023. This is a positive change for the charity, and a key pillar of our People & Culture Strategy. It will assist us in supporting colleagues to grow and develop in their career at Barnardo's as it will offer clear routes of progression for colleagues to progress through the pay band of their role.

The starting salary for the role is advertised between the minimum to end-point of the pay band – this ensures that pay progression steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.

Workplace Offer: What it means for you

The world of work has changed. We are understanding of what works best for our colleagues both current and future as we look to embrace this new way of working. Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, at one of our Collaboration Hubs or any combination of these.

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• 26 days annual leave plus bank holidays, increasing after 5 years service
• The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

• T&C's apply based on contract