Job Title: Supported Living Manager
Accountable to: Regional Services Manager
Responsible for: Assistant Manager and Support Workers
Key purpose of role:
To effectively develop and manage a team of staff in providing person-centred support to individuals with a learning disability, enabling them to live within their own home, increasing their independence and decision making and ability to actively participate in their community.
Responsibilities:
To take lead responsibility for the delivery of person-centered support that promotes independence and fully complies with Perthyn’s policies and relevant legislative and regulatory standards.
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To ensure every individual is supported and enabled to achieve positive outcomes that have been agreed with their involvement and the input of those important to them.
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To hold/complete the required qualification within the first two years’ in the role: QCF Level 5 Diploma in Leadership for Health and Social Care Services (Adults Management) Wales and Northern Ireland;
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To attend external multi-disciplinary team (MDT) meetings for people we support, being prepared with the knowledge and background for input at the meeting.
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To escalate any significant concerns and/or to seek guidance from the line manager whenever appropriate, in line with Perthyn’s escalation processes.
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To report any safeguarding concerns, compliments or complaints to the line manager as and when required.
- To ensure each person supported is actively encouraged and offered every opportunity to integrate into their local community by being actively involved in the same activities as everyone else including training, employment and education.
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Ensure Active Support methodology is being implemented and is evidenced by comprehensive and completed Activity Planners, Learning Logs and a range of PCP tools appropriate for each person.
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To ensure people supported are actively involved in the recruitment and selection of their support teams.
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To manage and monitor the use of all financial resources and ensure people supported are enabled to maximise control and to develop their ability to manage their own money.
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Identifying and sourcing any assistive/inclusive technology that could help someone to become more independent/help them to engage and interact with others.
To assume first line-management responsibility of supported living services and take lead responsibility for the development and management of staff teams.
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To directly support and supervise individual support staff and teams, ensuring that regular and consistent supervisions and appraisals are provided, in line with organisational policies and procedures. SMART targets to be set to enable and track improvement where needed.
- To comply with legislative professional registration requirements where applicable, including the communication and support of staff teams’ adherence to professional registration standards.
- To ensure all new staff are proactively supported to successfully complete their probation, using the Probation Framework and Induction Record to track progress and set SMART targets for improvement as needed to maximise their ability to pass probation.
- To arrange and meet new starters for induction at the office prior to them attending service to commence the completion of their Induction Record. Following this to induct them into the house and introduce them to people supported, their allocated buddy/mentor and other colleagues present.
- To take lead responsibility for managing the performance of staff teams including acting as a positive role model when working hands on, addressing poor performance promptly implementing the Capability and/or Disciplinary Policy as required, escalating to the line manager where necessary as outlined in the policies.
- To take responsibility for the development of the Assistant Manager through scheduled learning opportunities and planned and appropriate delegation.
- To manage and monitor staffing levels to ensure contractual compliance and to work within agreed budgets.
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To ensure that rotas are written three weeks in advance, in line with specific requirements including staff attending training, annual leave, supervision attendance, individuals’ plans and any changes in need.
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To ensure that staff are suitably trained and competent to work at the service/cluster in which they are based, liaising closely with L&D to ensure service specific training prescriptions are kept updated by informing L&D as soon as a new training need is identified for a service or to support an individual need, such as a new health need/delegated health task.
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To ensure staff are rostered on to attend any planned training within their contracted hours and to address any non-attendance, in line with Perthyn’s escalation process.
To take lead responsibility for keeping people safe - people supported and the staff who support them.
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To ensure staff recognise and accept their responsibility for keeping people supported and themselves safe at work.
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To have a clear understanding of the Mental Capacity Act and to address/challenge as required any restrictive practices.
- To ensure that Health and Safety checklists are completed as required and all identified corrective actions are completed or escalated appropriately.
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To ensure as far as possible that Fire Risk Assessments are completed by the Housing Association and are in date, flagging with the Compliance and Regulation team for support to escalate as required.
- To participate in the on-call rota ensuring availability to respond to a call out as required.
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To ensure fire evacuation practices are scheduled regularly in people’s homes.
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To check paperwork is correct and MCA processes have been followed where any restrictive practices are in place.
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To report and record any accident and near misses within 48 hours via Perthyn’s Smartlog system.
- To report any safeguarding concerns to the Regional Manager/Out of hours on call senior manager immediately and gather any initial information required to complete a referral.
To take lead responsibility for the health and wellbeing of people supported and to provide appropriate and proactive support and guidance for staff around their own health and wellbeing.
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To have an informed awareness of health inequalities and to be proactive in taking action to address, including advocating on a person’s behalf as necessary.
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To demonstrate a sound understanding of each individual’s health needs and health problems and to be able to engage confidently about these with health professionals and the person’s Multi-Disciplinary Team.
- Checking annual health reviews and medication reviews are taking place as required.
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Checking all prescribed medication is entered correctly on each individual’s MAR Chart and that their preferred way of taking their medication is reflected in their Medication Support Plans.
- To take the lead on managing staff sickness absence/wellbeing/welfare escalating to HR and/or the Regional Manager as appropriate. To meet regularly with HR to manage all aspects of employee relations, including any disclosed health problem and/or disability including preparation of information for an Occupational Health referral.
- To be approachable for staff so they feel comfortable disclosing their own health needs and confident that support will be offered and action will be taken as needed.
- Check staff are following the latest PPE Risk Assessment, that checklists are being completed and safety measures as per Visitors Policy are being followed.
To work proactively and communicate effectively with all stakeholders, representing Perthyn as the first point of contact for people’s families, advocates, commissioning authorities, health professionals and other external agencies.
- To build, maintain and manage relationships with key stakeholders externally through regular MDT meetings, updates and feedback.
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To represent Perthyn and communicate our values in a positive light in a wide range of contexts including managing and developing their teams, networking events and during regulatory inspections.
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To be a confident and welcoming first point of contact for people supported, their families, their staff, Care Managers and Contract Monitoring officers.
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To keep families informed about the person supported, with their agreement/where agreed in their best interests.
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To ensure all communication is clear and concise, use outlook calendar to plan time effectively and identify where you are working and to respond to internal and external emails in a timely manner.
JOB DESCRIPTION
JOB TITLE: Supported Living Manager
ACCOUNTABLE TO: Regional Services Manager
RESPONSIBLE FOR: Assistant Manager and Support Workers
KEY PURPOSE OF ROLE:
To effectively develop and manage a team of staff in providing person centered support to individuals with a learning disability, thus enabling them to live within their own home, increasing their independence and decision making and ability to actively participate in their community.
RESPONSIBILITIES:
- To assume first line-management responsibility of supported living services within your area.
- To effectively manage the performance of the individual staff and the team as a whole, ensuring a high quality of service delivery at all times.
- To manage and monitor the use of all financial resources.
- To manage and monitor Human Resources and staffing levels to ensure contractual compliance and to work within agreed budgets
- To directly support and supervise individual support staff and teams; ensuring that regular and consistent supervisions and appraisals are provided, in line with organisational policies and procedures.
- To manage a service which meets the best possible outcomes for the individual, including regular consultation with them and staff to identify any areas for development/improvement.
- To promote the interests of all individuals within the community, maximising community integration opportunities.
- To ensure that individuals are supported in a manner that maximises individual’s skills and provides the opportunity to develop new skills to enable increased independence.
- To ensure that staff are provided with the required training and development opportunities in order to fully equip themselves to carry out their role effectively.
- To create, develop and sustain partnership working relationships with the Commissioning Authority, Health, other external agencies, families, advocates etc.
- To contribute fully towards Perthyn’s quality assurance processes, ensuring evident continual improvement.
- Develop, maintain and evaluate systems and structures to promote the rights, responsibilities and diversity of people.
- To ensure compliance with all of Perthyn’s policies and procedures.
- To take responsibility for your own performance and professional development – along with that of the staff team. This will include appropriately responding to areas of poor performance.
- To lead the work of teams and individuals to achieve their objectives.
- To attend and facilitate team meetings as required – ensuring that any issues of concern are addressed appropriately.
- To act as a positive role model by providing ‘hands-on’ support as required and agreed by your line manager
- To undertake any training and development initiatives identified by the Regional Services Manager.
- Any other duties, commensurate with the grade and responsibilities of the role.
PERSON SPECIFICATION
Essential
Desirable
Experience
Minimum 5 years’ experience of working in the learning disabilities field.
Experience of motivating, leading and supervising a staff team.
Experience of monitoring care and service provided to a tenant.
Two years’ experience of working with people who challenge.
Able to deal with and negotiate effectively with Multi-Disciplinary teams.
Direct experience of staff management.
Experience of disciplinary matters and procedures.
Qualifications
QCF Level 2 in Health and Social Care or equivalent.
Knowledge of the Mental Capacity Act and its practical application.
Commitment to working towards QCF Level 5 and/or relevant qualification.
Knowledge of the Care Standards Act and how this impacts on these services.
QCF Level 5 Diploma in Health and Social Care (Registered Manager’s award) or equivalent.
D32/D33 (Assessor’s Award).
Knowledge of relevant legislation.
Competencies and Skills
Able to implement and manage a consistent approach to change.
Able to advocate on tenants behalf with G.P.s, dentists, chiropodists etc.
Able to maintain an effective staff rota considering scheme & tenants needs.
Able to communicate effectively orally and in writing.
Able to manage time effectively.
Able to manage house budget/finances.
Able to identify staff development/training needs.
Able to effectively lead a staff team.
Able to demonstrate effective strategies for enabling user participation and development in managing difficult behaviours.
Able to co-ordinate and manage tenant’s activities.
Able to maintain effective working relationships with internal and external bodies.
Knowledge
Knowledge of relevant Health and Safety legislation.
Other
Must hold a current, valid U.K driver’s licence and be prepared to travel as required.
Must be prepared to respond out of normal working hours.