The Guest Service Agent (GSA) is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located in the Client Center, the GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their stay.
RESPONSIBLITIES:
Greet visitors and clients with a smile and stand as they get on the floor.
Direct and/or escort clients to designated meeting room.
Conduct overall room appearance site inspection and work with Facilities Management to maintain facilities.
Work closely with Conference Center team (Coordinators, Catering, Audio/Visual) on overall execution of events.
Handling on-floor conference room activities, both visually and by means of the reservations system, being aware of meeting start / end times, attendees in the room, food and beverage orders, etc. Advising the appropriate staff members of changes in meeting room status, special requests, etc.
Conduct opening and closing walkthroughs when business requires.
Assist with coat check and luggage.
Assist in conference room readiness inspections to determine the room is equipped with proper event materials such as pads, pencils, event handouts and welcome packages.
Preparing daily agendas, printing of daily packet for daily meeting.
Expedite all requests to send packaged materials back to clients.
Minor booking of meetings/events in EMS and following protocol for email confirmation, no show management and internal correspondence.
Follow protocol for personalized email confirmations and internal correspondence.