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San Mateo County Health is seeking a well-qualified individual for the position of Revenue Cycle-Registration-Scheduling Electronic Health Record Manager, to manage and lead a team of Health Information Technology (HIT) Analysts, while serving as the central contact person for Epic Revenue Cycle/Registration/Scheduling/HIM Application modules/teams. HIT Managers lead teams that maintain applications in a mixed platform environment; manage, mentor and coach staff; prepare and provide regular status reports; identify and arrange for training; reassign or reschedule work to meet the dynamic nature of a complex healthcare organization. The Manager is also responsible for engaging key clinical and non-clinical stakeholders to align HIT resources in support of the organization's goals and objectives, strategy, and policy development; works closely with the other HIT leaders and operational teams to identify changes required in current workflow, system design, build, long-term support, and optimization (full life cycle application management). The manager will also translate these needs into functional solutions within the teams that they manage and support these efforts through tracking of metrics/outcomes. This will include technology review/planning, regulatory requirements, policy development, change management, which enable us to support the care and services rendered for our community, aligning with our mission to “help everyone who lives, works, plays, and studies in San Mateo County live longer, better lives!”

This is a fantastic opportunity to join our team at the beginning of the Epic project! San Mateo County Health is very excited to be embarking on our Epic implementation journey that will transform care and service delivery for our patients and clients! This enhanced model of care is centered on health information being readily available. Therefore, we are recruiting our Epic project team.

Epic training may be provided as needed for this implementation. This position will be primarily located in South San Francisco or San Mateo, CA, but may travel/drive throughout the county to perform duties of the job. This position is currently a hybrid position with both on-site and remote work.

The current vacancy is a regular position in the Health IT (HIT) Division located in San Mateo, CA, but will drive/travel throughout the County to perform the duties of the job. Occasionally will be required to work on weekends, holidays, evenings, other shifts, and be on-call. Currently this is a hybrid position and will require in-person, onsite and remote work that will vary based on needs.

The manager will be a primary liaison/contact with our County Information Services Department (ISD), Epic vendor and all other external IT vendors that support our Epic Revenue Cycle, Registration, Scheduling, and HIM Epic modules. Certification is required in one of the following Epic modules: Cadence, Prelude, Resolute Professional Billing or Resolute Hospital Billing.

Primary duties of this position include, but not limited to, the following

Strategy & Planning

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  Develop and implement goals and objectives for assigned Service Line or Program area
• Work with stakeholders to define business and systems requirements for new information technologies, particularly for the Revenue Cycle, Registration/Scheduling/HIM Service Line
• Assist in the development, implementation and evaluation of goals, objectives, policies, and procedures related to the Health IT program and to the services that support customer organizations
• Interpret business requirements into technical solutions; meet with diverse business stakeholders including executive leaders to understand the needs, gaps and to assist with prioritization of Information and technology initiatives
• Collaborate with HIT Leadership with the development of Epic and non-Epic HIT Strategic Roadmap
• Ensure compliance with policies and standards and implement corrective actions to assure high quality and measurable performance.
• Anticipate and respond to technology lifecycle needs in a complex healthcare environment with various disparate systems
• Monitor budget and performance for assigned program area(s).
• Alignment with San Mateo County’s Diversity, Equity, Inclusion, and Belonging (DEIB) core values
• Ensure best practices are established for effective problem resolution for a high availability, 24/7, public health environment.

• Research and prepare comprehensive technical analyses, studies, and reports.
• Interpret business requirements into technical solutions; meet with diverse business stakeholders including executive leaders to understand the needs, gaps and to assist with prioritization of Information and technology initiatives
• Coordinate operations with other divisions, County departments and other agencies to promote maximum creativity and efficiency.
• Develop requests for proposals (RFP) as needed in alignment with San Mateo County policies

• Practice asset management for hardware, software, and equipment.
• Manage operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Lead, manage, coach and support analysts on the team to meet or exceed timelines with our Epic Implementation phases and tasks: e.g., build, testing, updates, integration and maintenance of system configuration, set-up, and application tables; determine user, system and application needs and evaluate solutions to address needs; provide data analysis, report development, and technical assistance to system users; and perform related duties as required.
• Direct, oversee and participate in the development and implementation of standard work for staff; assign daily work, projects, and programs; measure, monitor and report on the effectiveness of the team and work products.
• Anticipate and respond to technology lifecycle needs in a complex healthcare environment with various disparate systems
• Ensure compliance with policies and standards and implement corrective actions to assure high quality and measurable performance.
• Ensure change management practices conform to organization-wide standards.
• Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding information-based decision making.
• Align with Epic phase/project implementation to support on time/within budget objectives
• Represent the division in outside groups and organizations; participate in outside community and professional groups and committees, as needed; provide technical assistance as necessary
• Stay up to date on trends and best practices in Epic modules, Application and Change Management; provide recommendations to leadership as needed
• Effective relationship and partnership with various stakeholders within the organization
• Perform related duties as assigned.

• A Bachelor's Degree in a related field.
• At least five years of experience managing healthcare information systems and technology within the last 10 years, preferably with an emphasis in Revenue Cycle, Registration/Schedule, public health, hospital, or health systems.
• At least three years of management experience to include supervision, training, coaching and mentoring health IT technical staff.
• At least five years of experience in the health IT field.
• Operations experience: including application lifecycle portfolio management, Task/Project/Issue tracking, visualization/analysis.
• Information and Technology-Performance Improvement/Quality Improvement, Patient/Client Centric Health Outcomes.
• Demonstrated ability to build collaborative business relationships with peers, customers, and executive leadership.
• Experience working with government organizations.
• Excellent written and verbal communication skills.

Knowledge of:

• Information systems and technology frameworks (e.g., ITIL, COBIT), design, implementation and operations practices, specifically those related to Healthcare systems.
• Pertinent local, state and federal laws, rules and regulations, including healthcare IT standards.
• Organizational, administrative, and management principles and practices.
• Resource allocation, planning and budgeting.
• Methods of organizational and management practices as applied to the analysis and evaluation of programs, policies and operational needs.
• Principles and practices of business systems analysis.
• Principles and practices of public administration, personnel management and project management.
• Principles of supervision, training and performance evaluations.
• Public relations.
• Information Technology (IT) strategic planning.

• Anticipate and plan for the department's IT needs, and organizational structure.
• Create goals and strategies that support department's vision and management philosophy.
• Direct and coordinate all aspects of information services administration.
• Supervise, train, and evaluate the work of supervisory and/or management, professional, technical and clerical staff.
• Analyze and evaluate statistical data and reports related to information services management.
• Interpret, apply, and explain County policies and state and federal legislation related to IT.
• Plan, schedule and manage large scale projects.
• Develop and implement automated business systems to include work-flow based applications.
• Establish and evaluate policies, procedures and controls related to the department's IT programs and services.
• Effectively and persuasively communicate both orally and in writing.
• Identify existing or potential problems, secure relevant information relating data from a variety of sources, determine probable cause(s), and effect appropriate solution(s).
• Successfully develop and manage IT budget and expenditures.
• Utilize appropriate interpersonal style and methods of communication to gain acceptance, cooperation, or agreement of a plan, activity, and/or program idea.
• Establish and maintain effective work relationships with those contacted in the performance of required duties.

• Must have at least two (2) active IT certifications that are relevant to area of responsibility. For Managers working directly with Epic, one of the two certifications must be for an Epic module. This position is for Revenue Cycle-Registration-Scheduling and requires Epic certification in one of the following modules: Cadence, Prelude, Resolute Professional Billing or Resolute Hospital Billing.

• 
  For internal candidates applying for promotion during initial training/certification phase of the County Epic project only: Must obtain an Epic certification in one module by date set forth in the Epic Project Training schedule. This position is for Revenue Cycle-Registration-Scheduling and requires Epic certification in one of the following modules: Cadence, Prelude, Resolute Professional Billing or Resolute Hospital Billing. This substitution will be sunset at end of Epic implementation.

Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, Confidential and Management extra-help/limited term, and SEIU or AFSCME represented extra help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.

Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https:/jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

~ TENTATIVE RECRUITMENT SCHEDULE ~
Final Filing Date: June 21, 2023
Application Screening: June 23, 2023
Combined Civil Service Panel/Departmental Interviews: June 29, 2023

The County of San Mateo may require that all employees provide proof of COVID-19 vaccine. Employees hired into specified health care facilities and other high-risk settings where there is potential for frequent COVID-19 exposure to staff and highly vulnerable patients are required to provide proof of COVID-19 vaccination. For more specific information, please refer to the County's COVID-19 Vaccine and Testing Policy.

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities. The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.

Talent Acquisition Contact: Yvonne Alvidrez (060723) (Health Information Systems and Technology Manager – D107)