Job Description
911 Dispatcher/Communications Officer
Are you looking for an opportunity to assist the public and first responders? Would you like to have a career that makes a difference in an environment where your talents and dedication will truly be valued?
Join our team at SLVECC! Our Communications Officers often make urgent decisions affecting the life, health, and welfare of the public and public safety personnel. SLVECC’s Communications Officers receive calls for one or a combination of emergency situations that require police, fire, and medical services, and dispatch the appropriate personnel and equipment in response to the calls. Communications Officers are the critical link between callers and first responders.
SUMMARY/GENERAL DESCRIPTION OF POSITION:Under general supervision of the Training Coordinator and Shift Supervisor, employee will learn and become competent to receive, process and transmit routine non-emergency and emergency calls for police, fire, medical responders and other public safety departments via telephone and other communication devices.
ESSENTIAL DUTIES & JOB FUNCTIONS:Receive requests for police, fire and medical service by phone and answer routine 911 emergency and complaint telephone calls. This position is responsible for obtaining and gathering data concerning the authenticity, nature, and location of the incident and caller's identity; based on established operating procedures. Determines if the situation requires a dispatch of departmental personnel and equipment and/or relays the information to appropriate department or agency.
- Evaluates speech and emotional state of caller. Takes action necessary to calm caller, provides advice, counsel, assistance, and referral services as required by the circumstances.
- Reads and interprets information on dispatch console screen to determine the reliability of dispatch priority assigned to incident, the accuracy of assignment, and the order in which calls should be dispatched.
- Determines priorities of calls and transmits information and assigns units in the field and determines if follow-up action is necessary.
- Operates computer terminal to transmit or receive police record information.
- Ability to take information from multiple sources regarding an ongoing situation and produce an accurate narrative with key elements and facts.
- Ability to listen and/or give instructions while quickly and accurately entering information using a keyboard.
- Ability to remember and accurately transcribe spoken information including names, addresses, sequences of letters and numbers, descriptions and directions.
- Relays medical and other instructions to field units according to established protocols.
- Maintains appropriate records and prepares reports of activities occurring during shift.
- Emergency dispatching of other public service agencies as needed to actively prevent or detect crime and enforce criminal statues or ordinances of the state of Utah or any of its political subdivisions.
- Response to situations involving threats to public safety and making emergency decisions affecting the lives and health of others.
- Performs duties that consist of providing community protection and communicates with the public, user agencies, and outside agencies in a courteous, effective and in a professional manner.
- Ability to work on any shift, any day of the year including holidays, and to work mandatory overtime as necessitated by events of the day or for anticipated heavy service load events/shifts.
- Demonstrates an ability to effectively listen, speak and write and interact within a diverse workgroup and with emergency personnel.
- Demonstrates ability to maintain a professional demeanor in complex or difficult situations and ability to produce clear, written correspondence.
- Cultivate and maintain a climate that is free of harassment, intimidation, and disrespect.
- Perform other duties as required or assigned.
WORKING CONDITIONS:Work schedule requires overtime, nights, evenings, weekends, and/or holidays. Work is confined to an immediate work area that requires continuous staffing. Sit for long periods, using telephones, and computers. Time is spent at computer display terminals, viewing monitors and observing traffic patterns. Work involves sensitive telephone contact with the members of the public, who may be hostile, emotional, unstable, or physically or mentally distraught. This position requires the ability to deal with times of high stress due to medical and other emergencies. Light physical effort required. Regularly required to sit or stand, bend and move about the facility.
To be considered for a Communications Officer position at SLVECC you must meet the following requirements
- You must be at least 18 years of age
- You must be a high school graduate or have received your GED
- You must submit a complete application which includes ten years work experience (if applicable)
- You must be able to type a minimum of 40 wpm net (Type test will be administered by SLVECC)
- You must possess clear oral communications skills
- You must demonstrate the ability to act and think clearly in emergency/pressure situations
- You must possess the ability to operate the necessary radio, telephone, and computer equipment
- Our center operates 24/7. You must be prepared to work day, swing and graveyard shifts, as well as holidays and weekends
- You must be able to pass a multitasking test with a score of 80% (Criticall test will be administered by SLVECC)
- You must be able to successfully pass a pre-employment background check. drug screen and hearing/vision tests
Other
- Prior dispatch experience is preferred but not required
- Any relevant training, education and/or certifications are preferred but not required
Benefits
- Medical, dental, vision insurance
- Company paid life insurance
- Wellness program
- 6.2% 401 company contribution
- Company paid participation in URS
APPLY ONLINE AT WWW.VECC911.COM
EEO/AA/M/F/VET/DISABILITY
Drug Free Workplace
Job Type: Full-time
Pay: $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 12 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Ability to commute/relocate:
- Salt Lake City, UT 84118: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Typing: 1 year (Preferred)
- Emergency Dispatchers: 1 year (Preferred)
Language:
License/Certification:
- Driver's License (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
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