MAPP is the UK’s leading specialist in commercial property and asset management, with over £25bn of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.
MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0 and V3.0 versions of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.
Let’s be honest, most job descriptions read like a recipe without a clear picture of what the final product looks like; so you see a list of ingredients without the image of what it looks like. We want to give you a picture of who we are and the role we are looking to fill and if this sounds exciting and you would like to join us; do apply.
So much of the world of work is about values and culture. We want to work with people who are awesome, in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort and hard work. At MAPP, we work towards making this all happen and to be a great place to work.
We are a values driven organisation, you can see that because of our decision to become a B Corp (and the largest real estate consultancy in the UK to do so). We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing and have done so for the last 5 years. We promote on average about 10% of our office based roles in a year. We have fun together with events and opportunities to connect, grow and learn with study days as well as giving back to our communities with charity days and fundraising events.
This role gives you the opportunity to be a part of all of this and we would love you to apply. We know that some individuals don’t apply for a role unless they feel that they fit 100% or cover everything. If you would like to work with us and feel that you can do much that this role requires, even if you are not quite 100% there, please give it a go and apply. We are always on the lookout for great character, that is what makes us MAPP people, and if that is you, we would love to meet you!
Title : Receptionist
Team : Landmark, St Peter's Square
Who Does This Role Report Into? Building Manager
Role Summary / Purpose and Scope
The Landmark Reception functions as the front line for MAPP assisting in all aspects of service delivery, supporting the Building Manager & Assistant Building Manager, you will be directly responsible for ensuring that the highest standards of management, maintenance and service are being maintained whilst having due regard to expenditure and current legislation. The front of house team are responsible for ensuring a welcoming and engaging experience for all occupiers and visitors. The successful candidate will work with the reception, management & wider MAPP teams to create an annual calendar of new and interesting events for occupiers.
Skills (People & Technical)
- Promotes a high level of satisfaction among occupiers and clients by promptly responding to their service requirements. Assures prompt response by other team members and selected contractors through dispatch, voice mail and/or other direct contact.
- Work with the Reception & Management team to produce an annual calendar of events to engage occupiers, including an annual budget for proposed events.
- Provides support to the Building Manager and Assistant Building Manager and deputises in their absence
- Ensure compliance after training with MAPP to standards of policies and procedures established for the portfolio.
- Communicate with occupiers and clients in a courteous manner and be willing to assist where able, acknowledging your role as the first line site ambassador and reflecting the clients image through correct quality service.
- Meet and greet visitors to site in a professional, courteous and efficient manner and receive calls and callers in a timely and professional manner
- Control contractors working on site and manage the Permit to Work System as per MAPP instructions.
- Run Site Helpdesk, responding efficiently to requests
- Maintains the highest standard of building management and cleanliness within the area of responsibility – Landlord areas / common parts and vacant floors.
- Assists the Building Manager in developing a close working relationship with all contractors to ensure they fully understand the MAPP culture and standards, ensuring a high quality service is delivered.
- To participate at regular tenant meetings in conjunction with the Building Manager and property and asset management colleagues as applicable. This includes ensuring that all issues are promptly dealt with in accordance with agreed service criteria, minute taking and their distribution.
- Communicates clearly and accurately with the Building Manager and occupiers, providing necessary support and information.
Values & Behaviour
- Exhibition of MAPP Values : Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
- Self Management including showing initiative, being proactive and meeting deadlines
- Embracing Change including Technology
- Engaging with the Big Picture
- Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
- Achieving Results and Prioritise Work
- Innovative Solutions and Problem Solving
- Developing Self and Others and willing to Learn
Level of Experience / Certifications
- Experience of working in a similar role, ideally with a customer service background
- Ideally experience of Riskwise and Gmail
Salary Range (Based on Experience)
£22,000 - £24,000 per annum, depending on experience.
Please note there will be a shift pattern of 7am - 3.30pm or 9.00am - 5.30pm, Monday - Friday. With an 1hour unpaid lunch break inclusive.
Full Role Profile is linked here:
https://drive.google.com/file/d/1TZmIzyMVQaaxPM2XJXOJuc1ZO5LBJ6kw/view?usp=sharing
We believe property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too.