Post Details
Full time
Open ended
The closing date for applications is midnight on Wednesday 21 June 2023.
There is an expectation that work will be undertaken in the UK.
This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.
The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.
The Post
The Student Systems and Data Officer - Curriculum post is part of Academic Registry and sits within the Student Systems and Data area of the team which is responsible for ongoing maintenance and continued enhancement of the University’s student and curriculum systems and the management of statutory data sharing and reporting, including student returns to HESA.
The post contributes across the activity of the Student Systems and Data area but takes a key role in supporting the curriculum systems infrastructure and its integration, development and enhancement including touch points with the student and applicant management system, to ensure effective operation in line with specified policy and procedure, data quality, and ongoing enhancement. The post has a core focus on the holistic support of the student and curriculum systems infrastructure, the work being undertaken to manage and develop data quality and presentation within the student and curriculum systems, and the ongoing development of integrations from the curriculum system and the testing of these integrations.
Working within the team on system maintenance and enhancements and in monitoring and maintaining the quality of data in the systems and for ensuring that our systems and data comply with statutory, data retention and governance policies requires the post holder to continually develop an expert knowledge of the student systems managed by the team, how they support the associated business processes and how they integrate to other University systems.
The post holder also contributes to the achievement of Academic Registry objectives, and the team’s ongoing collaboration with the University’s Faculties and Professional Services Directorates to achieve institutional objectives.
Description of Duties- Support the University’s Curriculum Management System in terms of system administration and enhancement, data quality management, data reporting dashboards and user support
- Undertake systematic and data integrity testing to identify gaps in the integrations between systems and escalating such gaps or where necessary, managing the update of the data in systems as required
- Work collaboratively with colleagues in Academic Registry, Faculties and other professional service areas that contribute to the University’s curriculum development and management, to facilitate support and data integrity of curriculum information in the systems infrastructure
- Provide end-user systems support and troubleshooting including by contributing to managing the student systems support mailboxes and service desk resolution within service level agreements
- Manage requests for the set up and removal of user permissions across systems to ensure users have the appropriate level of access created
- Provide day to day support and training to users of the student management systems and independently respond to day-to-day user support needs
- Manage and coordinate the delivery of services in relation to the syllabus and verification request processes with other team members within agreed timescales and in accordance with University policy and regulation
- Assist with the preparation of annual admissions cycle programme entry points and course structures within the student and applicant management system
- Contribute to the ongoing development of business processes, procedures and working practices within the team to support continuous improvement and optimum efficiency
- Carry out regular checks on data integrity and infrastructure, under minimal supervision, to ensure data held across a number of interconnected systems is maintained to a consistently high quality level, working with key professional service colleagues to rectify any problems or to target appropriate user training and support
- Support the maintenance and update of the Academic Registry SharePoint site, in line with the agreed structure and change management approach
- Maintain a clear understanding of regulatory compliance frameworks and policies across the student journey within the University, the policies and procedures that underpin this, and the role of Academic Registry in the delivery of an excellent student experience
- Assist in the import of bulk data to the student management system using prepared data sources
- Act as a consistently professional and solution-focused ambassador for Academic Registry as a whole
- Contribute to planning and development, and contribute to a culture of continuous improvement within the Academic Registry team
- Undertake any other duties as appropriate to the nature and grade of the post, and as may be required, as directed by the Curriculum Systems Manager, or Head of Student Systems and Data, or Academic Registrar
Essential Criteria- Educated to HND level or equivalent or substantial relevent experience in roles in student administration or a data reporting or systems support role
- Experience of working successfully in the area of student administration within an HE or FE environment
- Experience of working successfully within complex regulations / frameworks, and of providing guidance to others on such regulations/frameworks
- Proven ability to resolve problems with expediency, intelligence and sensitivity
- Good numerical skills and ability to interpret complex management information
- Highly organised with the ability to work with strong attention to detail, accuracy, within specified deadlines and with a high-volume and complex workload
- Excellent skills in communicating effectively at all levels both orally and in writing, with the ability to communicate using a range of styles appropriate to different individuals, groups and situations
- Experience of identifying and making improvements to existing processes and procedure. Identifying the requirement for, and development of, new processes and procedures
- Ability to work independently and with initiative but to also operate successfully in team and wider collaborative contexts
- A strong commitment to operational excellence, customer care and the student experience
- IT skills, including proficiency in the use of the Microsoft Office suite
- Operational knowledge of use of student databases or similar large databases
- Experience of operating or managing curriculum data and processes
- Experience of the SITS student record system
- Experience of curriculum infrastructure and systems
About Us
As a key part of the student Academic and Corporate Services Directorate, Academic Registry and Governance oversee the University's arrangements for academic quality assurance and enhancement, and coordinate academic policy as well as responsibility for immigration compliance, student and curriculum systems and data and University statutory data returns.
The student experience lies at the heart of what we do and our consistent aim is to deliver excellent services to both students and staff.
The University
The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions, and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021).
The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 30 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.
More than 17,000 students study with the University of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus alone. The University – also home to 1,700 staff – is ranked first in the UK and top three in the world for its campus environment (International Student Barometer 2022, wave two). Ranked first in the UK and top five in the world for its sports facilities (International Student Barometer 2022, wave two), Stirling is Scotland's University for Sporting Excellence. Its world-class facilities provide the perfect training environment for the University’s sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.
The University has twice been recognised with a Queen's Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019).
The University is a signatory to the £214 million Stirling and Clackmannanshire City Region Deal and a central partner of the Forth Valley University College Health Partnership.
www.stir.ac.uk @stiruni
Job Reference: SERV01702