The City of Santa Rosa is currently seeking qualified applicants for the position of Department Application Specialist! We invite you to join the team at the City where you can be part of a dynamic, customer-centric, collaborative, diverse, inclusive and knowledgeable organization committed to facilitating a thriving community by providing excellent customer service.
The City of Santa Rosa is committed to building a workforce reflective of our community and establishing a lasting culture of equity and belonging within our organization. Our collective talents and expertise contribute to high-quality public services that support a vibrant, resilient, inclusive City for our community and visitors. We celebrate a diverse workforce and welcome all qualified candidates to apply.
THE BENEFITS OF CITY EMPLOYMENT:- A 2.5% salary increase effective July 2023
- 11 paid holidays annually, plus 1 to 3 'floating holidays' per year, depending on start date and years of service
- $500 annually for wellness
- Flexible schedule (9/80 and 4/10) available with management approval
In addition to offering a challenging, rewarding work environment and excellent salary, the City of Santa Rosa provides a generous suite of benefits, including retirement through CalPERS, a competitive leave accrual package, your choice of health plan, a flexible spending program, employer contributions to a Retiree Health Savings plan, flexible work schedule options, and top of the line employer paid (free to you) vision and dental coverage. More information regarding benefits associated with this position can be found on our Miscellaneous Employee Benefits Page.
ABOUT THE POSITION:
Department Application Specialist responsibilities include installing, configuring, diagnosing, and troubleshooting complex specialized computer software applications and related hardware that are critical to the mission of a specific department or division.
This recruitment is being conducted to fill a current vacancy in the Recreation and Parks Department. The eligible list resulting from this recruitment will be used to fill future vacancies in other City departments.
THE CURRENT VACANCY:
WORKING FOR PARKS & RECREATION - CREATING COMMUNITY
In the Recreation and Parks Department, the Department Application Specialist will configure, maintain and support Xplore Recreation (formerly Perfect Mind), the City's enterprise recreation management system. Xplor Recreation manages all recreation-related financial transactions, merchant banking, customer accounts, rentals and reservations in facilities and parks, activity bookings, and integrates with City-wide financial systems. The DAS will also support a variety of recreation Software as a Service (SaaS) systems utilized by the Department and participate in strategic discussions of information technology within Recreation.
THE SUCCESSFUL CANDIDATE:The successful candidate for this position will have previous experience with customer-facing software used to manage registrations and facilities. In addition, the successful candidate will:
- Be well organized and results-oriented
- Thrive in a fast-paced environment working on multiple projects
- Possess a flexible and collaborative work style
- Work well with a broad range of people at all computer skill levels
- Possess strong written and verbal communications skills
- Possess excellent attention to detail and strong analytical skills
HOW TO APPLY:
Please complete a thoughtful, thorough Supplemental Questionnaire submission. As part of the selection process, your responses to these questions will be scored using criteria specific to this position. Incomplete responses, or responses such as "See Resume" can result in disqualification from the selection process.
ADDITIONAL REQUIREMENTS:Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter.THE SELECTION PROCESS:The selection process will include a minimum qualifications assessment, and may also include an application and supplemental questionnaire review, followed by department selection interviews.For more information about this exciting opportunity, please contact Angela Dick at adick@srcity.org.
Knowledge of:Working knowledge of hardware, software, networking and organizational systems necessary to maintain and administer relevant software and related hardware; principles and practices of customer service; principles and practices of data management, recordkeeping and reporting; working knowledge of departmental goals, programs, procedures and priorities which are supported or enhanced by the software.
Ability to: Communicate clearly and tactfully on the telephone, in person or a class room; understand and carry out oral and written instructions; analyze data, work methods and procedures; analyze, diagnose and resolve customer problems; operate computer master console and other help desk equipment; prepare and present written and oral reports; organize and manage multiple priorities; learn to write application scripts, system utilities and the methods and techniques of using a variety of hardware and software products to meet department needs.
Experience and Education: Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Experience - Sufficient years of increasingly responsible experience providing administration of and/or technical support to users of a specialized computer software application to demonstrate possession of the knowledge and abilities listed above. Experience in an environment similar to that of the assigned department is desirable. Education - Completion of high school, preferably supplemented by significant college-level course work in computer science or a closely related field.
License and Certificate:
This classification may require the use of a vehicle while conducting City business and the ability to perform work at various locations. Individuals must be physically capable of operating a motor vehicle safely and possess a valid, Class C, California Drivers License, or be able to demonstrate the ability to travel on scheduled or unscheduled visits to various City facilities or work locations which may or may not be reachable by public transportation.
Physical Requirements and Working Conditions: Generally, work is performed in an indoor office setting, typically at a desk, sitting for extended periods of time with the ability to move about at will. Standard office equipment, a computer and a variety of office software is used to enter and retrieve data and produce reports and presentation materials, and requires continuous or repetitive arm-hand movements. Job-related material is learned through oral and/or written instruction in an on-the-job setting, structured classroom training, and by reading and comprehending written material and graphic instructions and making inferences from the contents. Verbal communication includes giving instructions, providing information and responding to questions and may be conducted face to face, on the telephone, and in group meetings. Incumbents perform a visual scan of on-screen information when monitoring operation of applications and systems and correcting minor errors, and processing application upgrades. Incumbents may lift and move monitors, printers, and other equipment weighing up to 50 pounds for short distances.
SANTA ROSA - A WONDERFUL CITY TO CALL HOME:The City of Santa Rosa is nestled in the center of famous Sonoma Wine Country, located just 55 miles north of San Francisco and 30 miles east of the Pacific Ocean with a population of approximately 180,000. Santa Rosa serves as the County seat and the center of trade, government, commerce, and medical facilities for the North Bay. The surrounding area is home to over a hundred wineries and vineyards and many beautiful parks and recreational facilities, including golf courses. Santa Rosa is in the center of a nationally recognized cycling area. We boast many attractions associated with large cities, including a symphony, performing arts center, theater productions and internationally recognized restaurants, yet still retain the warmth and small town feel of decades past. Santa Rosa has been named one of the 50 greenest cities in the United States with one of the top five mid-sized downtowns in California.
The City of Santa Rosa is proud to be an equal opportunity workplace.