Operose Health are leaders in digital-first primary care providing high quality, accessible and resilient NHS services for our patients. We currently serve over 600,000 patients across 66 GP practices and in community services in ten locations.
We are proud to be an accredited Living Wage employer.
Job Description
Location: Basingstoke
The role of GP Assistant will support the GP and wider clinical team’s smooth running of clinics by performing the more routine administration tasks on behalf of the GP freeing up their time to focus on the patients.
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Sort all clinical post and prioritise for the GP/clinical team in terms of actions. Signposting some post to others such as clinical pharmacist etc.
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Extract all information from clinical letters that needs coding and add to notes according to agreed protocols
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Review laboratory results and action according to agreed protocols
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Arrange appointments, referrals, tests and follow up appointments of patients
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Proactively contact patients to arrange appointments or follow up
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Complete basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc
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Help the GP/clinical team liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)
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Carry out the administration elements of clinical audits, working alongside the Lead GP to ensure completion and dissemination of results
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Support with ensuring clinical compliance and governance alongside the practice team
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It will be necessary to attend and contribute to various internal and external meetings as requested
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It is important to ensure good working relationships with all clinical and non-clinical staff to ensure the smooth running of the service, reporting any problems encountered to the relevant person
Patient/Customer Care:
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To act as the first point of call to all patients/customers
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Direct patients to the appropriate healthcare professional within the practice, e.g. Doctor, Nurse Practitioner, Practice Nurse, Healthcare Assistant.
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Helping new patients register with the surgery – providing the necessary paperwork and checking returned paperwork is complete.
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Responding to patient requests for information about other NHS services
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To ensure that excellent customer care is being delivered at all times
Operations:
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Handling telephone and face to face requests for appointments and making the appointments on the computerised appointments system
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Booking in patients when they arrive at the surgery
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Advising patients of the results of routine tests
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Receiving and checking repeat prescription requests. Printing repeat prescriptions
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Giving completed prescriptions to patients and to local pharmacies who collect them
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Calling patients to arrange for routine appointments, e.g. for immunisations, asthma checks, diabetes checks etc
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Receiving and documenting payments for non-NHS services such as taxi medicals, HGV medicals, travel claim forms, some travel vaccinations, circumcisions etc
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Registering new patients and removing patients who have left on the computerized record system
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Checking consulting rooms each morning – turning on computers, checking couch roll etc
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Providing information to the Midwife on newly pregnant patients
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Checking fridges, lights, windows computers etc at the end of each day
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Straightening/tidying the waiting room at the end of the day
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Keeping leaflets tidy and stocked
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Setting the surgery answer phone
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Photocopying, scanning and filing of paper records
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Ordering: this may be stationery and office supplies, consumables or medical/clinical supplies ordered under the supervision of one of the Nursing staff
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Receiving and checking deliveries
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Process scanning daily for incoming patient documentation in line with the practice procedure.
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Monitoring fridge temperatures
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Booking patient transport [occasional]
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To maintain and develop effective communication across the team
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To assist the Practice Manager to achieve targets and deadlines set by the PCT and The Practice.
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Any other reasonable tasks at the request of the Practice Manager
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Processing referrals in accordance with the referral protocol.
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Summarising Patient records.
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Copying medical records as and when required
Clinical Governance, Health & Safety & Complaint Management:
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To support the Practice Manager and the surgery team in Health and Safety issues and adhere to the company H&S policy
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To support the Registered Manager in CQC compliance for the surgery
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Reporting any building or maintenance issues to the Practice Manager
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To ensure data protection and confidentiality is maintained at all times
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To liaise with the Practice Manager regarding any incidents or complaints and follow any action as directed.
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Ensure Policies/Procedures are in place and staff are aware of their location
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Personal Development
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Ensure that personal mandatory or organisationally required training is up to date
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Engage in regular strengthened appraisal process and subsequent learning/change in practice
Person Specification
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Reception or customer care experience is essential
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The person must be an excellent communicator both spoken and written
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Must be well presented
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Must have PC skills – will be able to use basic Word, Excel and e-mail
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Must be able to work within processes/procedures
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Should be personable, polite and patient. Needs to have an empathy with patients, some of whom may not be so patient or polite because of anxiety
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Needs to be able to remain calm in fraught circumstances
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Needs to maintain confidentiality and data security
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Needs to apply common sense when dealing with situations which do not fit the norm
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Must be adaptable and comfortable dealing with changing priorities
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Must be flexible to work different shifts as required by business needs
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Must be a team player
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An understanding of confidentiality is required and the ability to use own judgment
If this sounds like you, do not hesitate to apply today!