Job Description
Why hospitality.
Hospitality is an exciting industry to become part of, it’s all about creating a warm and welcoming experience for all our guests and a rewarding environment in which you’ll love working in, are you looking for a career in Hotel Hospitality?
The Role
We are looking for Receptionist who would enjoy working in a luxury Historic Buxton Crescent Hotel & Old Hall Hotel. The Receptionist will work with the Reception Manager to deliver an exceptional high level of service which exceeds all guests’ expectations, by greeting all our guests in a warm and welcoming manner to create exceptional first impressions.
Overview of the role
- Maintain the appearance of the front desk to meet the Hotel Standards and to ensure the agreed standards, as set out in the Standard Operating Procedure Manual, are adhered to and maintained at all times through the shift.
- Implement good reservation handling incorporating maximising our occupancy and availability
- Be aware of the hotel availability and rates to upgrade and upsell and ensure that every opportunity to maximise room sales is taken and no “chance” business is turned down when the hotel has rooms to sell
- To ensure that the correct rooms are allocated to the VIPs and guests
- According to correspondence and request in the absence of the FOH Manager
- To check guest in and out of the system quickly and efficiently
- To answer the phones within three rings and to transfer any calls as necessary with an appropriate talk line
- To ensure that the hotel has the correct information and requirements for all guests as they check in
- To upsell whenever appropriate by offering upgrades or a booking in the Restaurant
- To have a full understanding of all room types, location, views, configurations and hotel facilities and manage any overbooking situation and that the correct decision is made, and then if a book out is necessary to ensure the correct procedure is followed
- To ensure all in-house guest information is correct and up to date in the hotel computer system.
- To ensure all guest billing is processed timely and accurately and documentation relating to such is kept in accordance with hotel policy.
- To ensure the day’s arrival correspondence is maintained with care and any previous correspondence is returned to the Reservations department.
- To ensure that all departing guests are satisfied that their bill is correct before making payment
- Be aware of meeting and events being held in the Hotel on a weekly basis as per the event sheets
- To take collective responsibility for the safe, daily banking and all monies received at reception during your shift
- To be responsible for ensuring the validation of any payments made to you by credit card machine
- Complete a handover at the beginning and end of each shift, ensuring that they are precise and accurate
ESSENTIAL
- Previous Reception experience, Hotel
- Knowledge of Buxton and local attractions
- Ability to work as part of a team
- Reliable, Efficient and pro-active
- Confident and effective communicator who can converse at all levels
- High levels of personal presentation and grooming
About us….
The Buxton Crescent Hotel & Thermal Spa is in situated an idyllic location within Buxton. This historic Spa town is nestled in beautiful surrounding countryside within Derbyshire. Close to the county boundary with Cheshire to the west and Staffordshire to the south, Buxton is described as "the gateway to the Peak District National Park".
The Buxton Crescent is an Historic iconic grade 1 listed building, it is one of the most architecturally significant buildings in the country. “The crescent was the centrepiece of the Fifth Duke of Devonshire’s plans to establish a fashionable Georgian Spa town in Buxton, originally having two hotels and lodges. The Crescent has undergone an extensive redevelopment and restoration completed in October 2020, the luxury Hotel offers circa 81 bedrooms, including suites, extensive Spa facilities, with a Thermal Natural Water Spa, and Spa lounge. The Hotel has a stunning Restaurant, bar and incorporates the magnificent Assembly rooms, Card room, and conference meeting rooms for business meetings and Weddings. Buxton Crescent Hotel & Thermal Spa offers our guests an ultimate luxury 5* experience.
What’s in it for you…
People enjoy working with us because:
- Our team members are welcoming and truly engaged at work
- There is clear communication & inclusiveness within our team community
- Passionate people culture, underpins a professional friendly working environment
- We offer progression & great career development opportunities
- Health & wellbeing is a focus creating support for colleagues
Benefits
Benefits from your first day
- Free uniform provided (Dress code policy)
- Free meals on duty & themed meals
- Tips paid to everyone
- Team member of the quarter/ Year
- Team members committee
- Wage stream – stream up to 50% pay as it is earned
- Wage stream- set automatic savings to support your financial wellbeing
- Excellent opportunities for career development
- Recommend a friend scheme
- Colleague recognition & reward scheme
Additional benefits- after probationary period
- Welcome Hotel complimentary stay *
- Team member Hotel discounts across Ensana & Danubius Hotels
- Family & Friends Hotel discounts across Ensana & Danubius Hotels
- Pension Scheme, automatically enrolled - average earning threshold *
- 50% off Food & Beverage *
- Spa discounts on treatments
- Spa day packages*
- Spa discounts on products*
Job Types: Full-time, Part-time, Permanent
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Referral programme
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Supplemental pay types:
Experience:
- reception: 1 year (required)
- Guest services: 1 year (required)
Work Location: In person
About The Buxton Crescent Hotel
Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Company - Private
Website: http://buxtoncrescent.com
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