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Home Office Logo

executive

5651356

Sheffield, England

1 day ago

27650 - 25750 GBP

Home Office

London, United Kingdom

Mark Sedwill

Unknown / Non-Applicable

Government

1782


Job Description

Details

Reference number

294587

Salary

£25,750 - £27,650
A Civil Service Pension with an average employer contribution of 27%

Job grade

Executive Officer

Contract type

Permanent

Business area

HO - Visas and Immigration

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Part-time

Number of jobs available

150

Contents

    Location

    About the job

    Benefits

    Things you need to know

    Apply and further information

Location

Sheffield - Vulcan House

About the job

Job summary

This campaign is for Executive Officer (EO) vacancies across the majority of business areas within Customer Services Group.

Please refer to the candidate pack for more information on the recruitment process, support with applying and case studies from our colleagues already doing some of the roles we are recruiting for.

Additional roles, in other business areas within Customer Services, may become available over the next 12 months or as the campaign progresses, so if you are interested in being an EO in Customer Services please do apply.

Different roles will require varying levels of office attendance some require 100% office attendance, whilst other roles offer hybrid working– please refer to the candidate pack for further information.

Job description

The roles which you will be posted to will depend on the business need/priority at the time you gain full security clearance and pass pre-employment checks. Postings will be staggered, and the timings will depend on the availability of accommodation/IT.

Training will be provided for all roles; part time and flexible working roles are available but for the majority of roles there will be an initial full time training requirement.

Civil Service recruitment use the Success Profiles framework. This requires you to demonstrate, through real examples, how you are suitable for the role. This is a different approach to a lot of private companies so we are holding 2 events to share some hints and tips with you.

The call will be hosted by colleagues from the Home Office who will share their experiences of the recruitment process.

We will talk about hints and tips for writing a strong personal statement and how to get the best out of your interview.

Event 1 Thursday 15th of June at 2pm

Event 2 Thursday 29th of June at 6pm

The content is the same for each event, so you only need to join one. The events are not mandatory but are a great way to learn about our recruitment process.

Person specification

Your duties could include but are not limited to:

  • Using complex guidance and policy to consider and make well-judged decisions on customer applications, considering a range of options
  • Having responsibility for effective personal and team delivery
  • Delivering against timeliness and quality targets, providing excellent customer service
  • Developing and maintaining good working relationships with customers and both internal/external stakeholders to deliver what is required
  • Managing team inboxes and drafting responses to correspondence and complaints
  • Articulating complex decisions in a concise, clear manner verbally and in writing
  • Effective management of a complex caseload
  • Supporting colleagues to deliver performance of a high standard

If posted to a line management role you may also be required to:

  • Lead teams to provide the best possible service to our customers and stakeholders
  • Supporting staff in the development of their knowledge and skills
  • Manage individuals in line with Home Office policies linked to Attendance, Conduct and Performance
  • Manage the workflow of an operational team

Essential Criteria:

  • Ability to use IT systems proficiently
  • Strong written and verbal communication skills
  • Work effectively as part of a team

Behaviours

We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Leadership

Benefits

Alongside your salary of £25,750, Home Office contributes £6,952 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

As part of the application process you will be asked to complete:

  • A Statement of Suitability (personal statement) (maximum 500 words).

Further details around what this will entail are listed on the application form.

Sift:

A sift will be held on the personal statement. Please note, your personal statement should concisely explain how you meet the essential criteria listed above.

Interview:

If you are successful at sift stage, you will be invited to an interview which will be a blended approach of both Behaviour based questions (preparation suggested) and Strength based questions (no preparation necessary).

Sift and Interview dates:

Tranche 1: Sift will be held week commencing - 30th June 2023. Interviews will commence - 21st July 2023.

Tranche 2: Sift will be held week commencing - 14th July 2023. Interviews will commence - 4th August 2023.

This is a rolling recruitment which means we will be sifting, interviewing and making offers to candidates who pass the required benchmark whilst the advert remains live. There is therefore a benefit to submitting your application earlier in the advertisement window.

Please note - due to the COVID-19 pandemic, interviews are being carried out via Microsoft TEAMS, however please note that this may change to face to face interviews should the Home Office Policy change:

  • A laptop (personal or work) with a working webcam
  • Good Internet access
  • MS Teams

It is advisable to access your interview from a windows operating system laptop, desktop, phone or tablet as there is no guarantee that Microsoft Teams will work without issue on an Apple laptop, tablet or desktop.

Further information

For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.

Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism and copying of examples/answers from internet sources. If any is detected the application will be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving internal candidates. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all Civil Servants.

Please note: If you are currently an agency member of staff working within the Home Office, a contractor or contingent worker you can only apply for roles that are advertised externally, i.e. outside the civil service. If you are eligible to apply for a role, you are required to select yourself as an external applicant and not internal when submitting your application on Civil Service jobs. This will prevent any delays in pre-employment checks should you become successful in being made an offer of employment after the Interview stage.

Hybrid working enables employees to work partly in their workplace(s) and partly at home. As Covid-19 restrictions are lifted, a hybrid working pattern may be available, where business needs allow. Applicants can discuss what this means with the vacancy holder if they have specific questions.

Due to the scale of the campaign, we will be unable to ask your preference regarding the type of role we offer you. However as this is a generic campaign, the majority of roles on offer are similar.

A reserve list may be created for other similar roles for a period of 12 months. Selection will be in Merit Order to fill the same role or similar roles with closely matching essential criteria and Success Profile elements without further assessment.

Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.

We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

For further information please see the attached notes for candidates which must be read before making an application.

Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.

Transfer Terms: Voluntary.

If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.

Please see the attached list of Home Office acceptable ID documents.

Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

  • Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
  • Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Feedback

Due to the size of the campaign, it will not be possible to provide candidates with feedback at either the sift or interview stage.

Please ignore the wording below as this is automated.


Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

    Name :
    HORC Campaign Team (HMPO & UKVI)
    Email :
    HORCCampaignTeamHMPOandUKVI@homeoffice.gov.uk

Recruitment team

    Email :
    hocandidates.grs@cabinetoffice.gov.uk

Further information

If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance HORecruitment.GRS@cabinetoffice.gov.uk If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.

About Home Office

CEO: Mark Sedwill
Revenue: Unknown / Non-Applicable
Size: 10000+ Employees
Type: Government
Website: careers.homeoffice.gov.uk
Year Founded: 1782


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