Job Description
Picking Manager
Perivale, London
Working Pattern: Mon - Fri, 2PM - 11PM
£27k - £35k
Our mission and vision
We’re all about making people’s lives easier, no matter how familiar they are with technology. That's why we’re on a mission to build healthcare that’s simple and accessible for everyone.
And it’s all part of a bigger plan. Our vision is to create a world where people are empowered to be healthier. To get there, we’ll need help – your help!
Our story
Beginning life at a kitchen table in 2015, LloydsDirect was originally a start-up called Echo. Since then we’ve grown to a team of over 200 people, and become part of the LloydsPharmacy family.
Today, over half a million people use our app to manage their NHS prescriptions, and we’re rated as ‘Excellent’ on Trustpilot. Despite our growth, we’ve remained mindful of our impact on people and the planet. In 2022 we became a certified B Corp, meaning we’re part of a global community dedicated to making business a force for good.
Our culture
True to our start-up roots, LloydsDirect has a supportive, entrepreneurial culture. We move fast, challenge the status quo, and always try to do the right thing.
We’re also committed to creating a space where we all belong. A space where we’re free to grow and showcase our talents. A big part of this is celebrating diversity and equality. We’re dedicated to creating opportunities and reducing barriers for everyone. So we work hard to remove any discrimination or bias from our recruitment and selection processes. And we do the same with our pay, performance management and promotions.
To that end, we encourage applications from women, people from the LGBTQIA+ community, people with disabilities, and people from minoritised ethnic groups.
What you’ll do as a Picking Manager
This is a new position in LloydsDirect and we expect our Managers to play a key role in the fulfilment team at LloydsDirect. As a Picking Manager you will be responsible for the management of the Picking team and the process workflow, in conjunction with the other managers to ensure efficient use of resources to deliver shift results that are in line with the capacity of the shift. You will be expected to meet and exceed KPIs, and meet all work standards and expectations in line with the company objectives.
As a Manager in the Picking team, you will work in this particular area. You may be asked to cover the other shift or areas when required.
Responsibilities:
Workflow management
- Drive best shift results using data, collaboration and visual management techniques
- Ensure constant picking tasks flow according to the shift requirements
- Ensure picking standard procedures and highest standards are being maintained by carrying out regular feedback and training sessions with the picking team
- Conduct regulars stock checks and maintain effective communication with Buying team
- Collaborate with the Shift Manager, and the other on shift manager to deliver projects to drive process improvements
- Escalate any technical issues to relevant teams through professional and clear communication
- Ensure all picking issues are actioned in swift manner
- Drive process adherence and escalate any deviation with your line manager
- Ensure that a high standard of housekeeping is maintained on a ‘clean as you go basis’
- Ensure the team has the equipment and consumables they need to be productive
People Management
- Hold daily staff briefings and ensure that regular and effective communication is maintained with team members
- Monitor your team’s performance and provide feedback when necessary to help develop your team and fulfil patients’ orders on time and in full
- Manage absence & lateness in your team according to the company's policies. This includes conducting RTW interviews, recorded conversations and investigations
- Coach your team, foster teamwork and motivate people to drive team’s engagement and efficiency
- Support the induction and training of new staff and temporary staff
Safe Operation
- Work alongside our Clinical team, with the aim of minimising the risks of errors and nurture an open culture around errors
- Collaborate with H&S team to create and cultivate a safe working environment by identifying safety opportunities across your work area
- Comply and ensure team compliance with company processes and policies
- Maintain workflow safety and ensure that the associates operating the MHE, complies with H&S regulations.
This role is for you if:
- You’re a quick learner who is able to adapt quickly to react to a fast moving situation
- You’re a people person, with an ability to develop and coach people helping to build great teams
- You understand the importance of data in making decisions
- You’re a great communicator, both verbally and in writing
- You remain calm under pressure, maintaining strong performance when under pressure
- You are resourceful and inventive, being able to accomplish more with less
- You’re a team player, able to work effectively with peers to drive cross-shift performance
- You’re flexible and adaptable to ever changing situations
This role may not be for you if
- You would like an office based desk role
- You want to work in a slower paced environment
- You prefer to work individually, as opposed to collaboratively
Requirements:
- You have previous experience in managing a team in a warehouse environment
- You have a proven track record of taking ownership and driving results
- You’re a leader, someone who will inspire their teams to improve
- You have basic knowledge of spreadsheets and tools such as looker
- You can motivate people in an efficient and effective manner
- You have an ability to thrive in an ambiguous environment
Our interview process
We know that applying for a new job takes effort, and we appreciate every application we receive. However, as we receive a large number of CVs and portfolios, we’re unable to respond to all applicants.
If you are invited to interview, here’s what you can expect.
The first stage of the interview process will be a screening call with our internal recruitment team. They’ll assess you on the basic requirements of the role. If that goes well then you’ll be moved to the next stage of the process which will be a 1-1 interview with the Shift Manager.
The first stage of the interview process will be a screening call with our internal recruitment team. They’ll assess you on the basic requirements of the role. If that goes well then you’ll be moved to the next stage of the process which will be a 1-1 interview with one of the Senior Fulfilment Managers.
LloydsDirect is a fantastic place to work with a mission that really makes a difference. Along with a competitive salary, our people benefit from:
- 28 days of annual leave
- £350 per year physical wellbeing allowance to spend on gym membership, dance classes, etc.
- £500 per year learning and development allowance
- enhanced maternity pay (13 weeks) and paternity pay (6 weeks)
- cycle to work scheme
- private dental insurance
- life assurance
- travel loan
- summer and Christmas parties
- regular online and in-person socials.
Job Type: Full-time
Salary: £27,000.00-£35,000.00 per year
Benefits:
- Bereavement leave
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Private dental insurance
- Referral programme
- Sick pay
- Store discount
- Transport links
Schedule:
Work Location: In person
Apply
Go Back